Holiday Inn Express & Suites Dallas – Plano North by IHG

Reviews

• RM

  ritaje moustafa

  Nov 8, 2025
  1.0
  I stayed at this Holiday Inn Express twice now, once last year, and again a few days ago. Both times I left covered in bug bites. The first time, I didn’t even think it was from the hotel, but after returning to this same hotel recently and waking up with 10+ bites on one leg (the same kind I got last year), I’m convinced it came from here. Before sleeping, I completely stripped the bed and checked carefully for bed bugs — under the mattress, in the crevices, corners, and even under the bed. I didn’t see any bugs, but I did find candy wrappers under the mattress, which made me question how well they clean between guests. The morning after, I noticed multiple bites behind my knee, up my leg, and even a few under my thigh all in a clear trail. Very clearly BUG bites. When I went downstairs to report it, the receptionist acted casual, took down my info, and later called to say they “found nothing” but still had the room sprayed. That doesn’t make sense if you found nothing, why call exterminators? They also tried to say it could be a detergent reaction, but I don’t have sensitive skin and have never reacted to detergents before. The bites are obviously from bugs judging from the trail of itchy bites I have on my legs. I left feeling gaslighted and frustrated. Whether it’s fleas, bed bugs, or something else, this hotel clearly has a problem. If management actually cares, they need to start taking complaints like this seriously instead of brushing guests off. Until then, I wouldn’t recommend anyone stay here.
• CM

  Charlotte Matthews

  Nov 3, 2025
  5.0
  Me and my daughter enjoyed our stay each time we’ve stayed at this particular location. Nikki and Abigail are the best, they were very friendly and helpful. The first room we stayed in the a/c leaked water, reported it and was given the option to change rooms we opted to stay put since we were checking out thein the next couple of days. As for the breakfast it is ok, the fruit needs to be checked before putting it out, some of the apples were overly ripe to the point they were soft and partially rotten. The room was half cleaned so my daughter sanitized the room m. Overall I would recommend this location, it’s in walking distance to several restaurants.
• FC

  F Chandler

  Oct 22, 2025
  5.0
  We stayed at this hotel in October 2025. We had three suites. The hotel, rooms, breakfast, and staff were all excellent. I would highly recommend this hotel.
• MA

  Mayra Alvarado

  Oct 18, 2025
  5.0
  El lugar perfecto, muy amables la srita Recepcionista , y la sras de la cocina Maria y luz sirvieron un delicioso desayuno , muy serviciales , un precio razonable , le pongo 5 estrellas muy limpio y pude Reservar sin tanto problema
• SM

  Shenila Mehdi

  Oct 13, 2025
  4.0
  We recently did a block of rooms here for a family wedding. Mostly all of us had a pretty good experience except for a few things. The cleanliness can definitely be better for e.g. there were few pieces of something that seemed like a raisin (not sure) under the coffee table and then some when we opened the sofa bed. The towels provided for 3 people in the room were very minimal. We had to request for more towels which were provided pretty quickly. We saw a few tea / coffee spills / stains in the breakfast area that weren’t cleaned off even though the breakfast had just started so they were probably old stains. Our room was on the 4th floor and the galley on the whole floor was always super hot more so seemed like there was no air conditioning ever turned on there for all the 5 days we stayed. One of our other parties had some other issues like housekeeping sending out requested items after 5 hours. They were also locked out of their room when returning after midnight from a wedding. They were reprogrammed but even that didnt work and then the hotel staff had to use the master key each time they wanted to get in their room … super inconvenient. Thankfully it was the last night of our stay there. Room was spacious, comfortable bed (we carried our pillows so can’t comment to that), nice size bathroom as well. Storage is extremely limited. Only 2 drawers in the suite, no side drawers to the bedside as well. There was also no safe deposit box in our room. Breakfast is pretty decent with ample choices. Also a pancake machine which was good. Very small fitness center with one of each machine. Laundry room also had only 1 of each machine. Pool was decent size. The value for money was good but the above items should definitely be taken into consideration.

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