Business Details
About
HotelWedding VenueConference CenterExtended Stay Hotel
Welcome to Candlewood Suites Plano North, where we are determined to providing comfort and convenience for both your temporary and extended stays. Whether you're in town for business or leisure, you will find a variety of restaurants, shopping, and entertainment in the surrounding areas.
Each studio room comes with a fully-equipped kitchen with dishwasher, queen or king sized bed, a workstation and chair, a recliner, and a full bathroom. When staying at Candlewood Suites Plano North, take advantage of our free parking and laundry, and stay busy with our all-inclusive business center and fitness center. Our Candlewood Cupboard is stocked with a variety of breakfast items, snacks, and drinks, open 24 hours, for your convenience.
Burlington Coat Factory, Target, Costco, and Ross are all within a mile of the hotel providing you with a comfortable location where you can find anything you need. The University of Texas at Dallas is just conveniently located 10 minutes away, providing great access to students who live off campus. Experience true Tex-Mex at Chuy's Restaurant or grab something quick at In N' Out burger, both conveniently located close to Candlewood Suites Plano North.
Allow us to provide you with the ultimate southern hospitality experience, providing both families and those traveling individually or with friends, a convenient location and comfortable and spacious rooms for both temporary or long-term stays.
Location
Candlewood Suites Plano North by IHG
3340 Premier Drive, Plano, TX
75023, United States
Hours
Reviews
4.0
185 reviews
5 stars
104
4 stars
33
3 stars
15
2 stars
10
1 star
23
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and accommodating staff, highlighting their helpfulness during stays.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including reports of roaches and unclean rooms, which significantly impacted customer satisfaction.
Room Quality
Guests expressed mixed feelings about room quality, with some appreciating the spaciousness and amenities, while others reported issues like unpleasant odors and outdated furnishings.
Customer Service
While some guests had positive interactions with staff, others reported poor service, particularly regarding billing issues and handling complaints.
Value for Money
The hotel was noted for being affordable, but many guests felt that the quality did not meet their expectations for the price.
- RRRTJ’s Honest ReviewsNov 5, 20251.0The room was great, clean comfortable. Location is good as well right off Hwy 75. Just so others are aware, even if you are an IHG member a lot of the perks and expectations do not get recognized here at this location. For instance, the option to get best rate availability and deposit requirements do not apply. You do have to pay the deposit and you may possibly pay more than expected in the app. I also reached out to support with IHG and they confirmed this is the case. Hotels are individually owned and will make their own rules regardless what the brand is telling you. So really there is no membership perk and you may not be recognized by that specific hotel. You may even be better off, just using a third-party app where you can actually get perks through the app such as credit back. Upgrade availability. Free night. All of that is covered by the third-party. You do not have to worry about the hotel.
- TWTy WheelerOct 31, 20254.0There is a new lady at the front desk, and she could be more considerate seeing she’s in a position of servicing customers! We asked for a late checkout the night before and they told us to ask in the morning. So when we called she said, “ no, I’ve already given out late checkouts to other guests!” So at 11:06 she knocks on the door and when I opened it she says, “Yall just need to come up out the room!” I politely let her know I was putting my shoes on and on my way out. We are gold and silver members and have never had an issue at this location. I feel like she could shave handled the situation better and understand that people have spent their money for the service she’s employed to provide
- PSPops ScoutOct 28, 20254.0Stayed 5 nights.
- TMTL MOct 27, 20252.0Front desk staff very courteous and respectful. The room was something else. I was greeted by tiny baby roaches scurrying around on the counter top. When I came in on day 2 after being out all day, the smell in the room was awful! The front desk staff was notified and I was told detail cleaning is done once every 7 days but I will be put on the list for cleaning the next day. There was no cleaning done other than to lay the bed,take trash out and change out the towels. I intentionally left food crumbs on the table and it was still there on my return! The morning I checked out, there was a roach perched on the sheets! I guess if I was welcomed by roaches, it's only appropriate to be sent off by them. I didnt bother mentioning it to the front staff but I wont be staying there again. I'll say this though, if detailed cleaning is done every 7 days, then it really needs to be done, otherwise change the cleaning schedule and get an exterminator!
- VVvickySep 19, 20255.0Clean, safe area. Aya at the desk was great! Enjoyed my stay!
Frequently Asked Questions About Candlewood Suites Plano North by IHG
What types of rooms are available at Candlewood Suites Plano North by IHG?
Each studio room features a fully-equipped kitchen with dishwasher, queen or king sized bed, a workstation and chair, a recliner, and a full bathroom.
Is free parking available at the hotel?
Yes, free parking is available at Candlewood Suites Plano North.
Does the hotel offer pet-friendly accommodations?
Yes, both cats and dogs are allowed as pets at the hotel.
Are fitness facilities available on-site?
Yes, the hotel has a fitness center with elliptical machines, free weights, and treadmills.
What are the check-in and check-out times?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is housekeeping service available during the stay?
Yes, housekeeping service is available at Candlewood Suites Plano North.
Does the hotel provide contactless check-in and check-out options?
Yes, contactless check-in and check-out are offered for guests' convenience.
Are there any additional sanitation or cleaning protocols in place?
Yes, the hotel uses commercial-grade disinfectant, enhances cleaning in common areas and guest rooms, provides sanitizer, and disinfects or discards plastic keycards.
What nearby shopping options are available near the hotel?
Nearby shopping includes Burlington Coat Factory, Target, Costco, Ross, and Mum Shop, where guests can find a variety of goods and gifts within a mile from the hotel.
Where can guests find dining options close to Candlewood Suites Plano North?
Guests can enjoy Tex-Mex at Chuy's Restaurant, grab fast food at In N' Out Burger, or dine at nearby BLU Beach Bar & Grill, Greek Isles, and Taj Express Indian Restaurant.
What attractions or institutions are near the hotel for visitors or students?
The University of Texas at Dallas is conveniently about 10 minutes away, providing easy access for students and visitors staying at the hotel.
Are there any nearby transit or financial services that guests can access?
Guests have access to financial services nearby including Comerica Bank and LibertyX Bitcoin ATM for convenient banking and currency exchange needs.