avid hotel Plano North by IHG

Reviews

• KM

  Kristan McCullough

  5 days ago
  5.0
  The location is convenient. Rooms look like the pictures, clean, and practical. Staff is friendly including housekeeping. They supply toiletries. Their channels are better than luxury hotels & you can stream on your TV. Free balanced breakfast in the morning & the gym has nice equipment also. I will stay again.
• AM

  A M

  Mar 5, 2026
  1.0
  I’m honestly really disappointed with my stay. While the front desk staff was friendly, the experience with housekeeping was the complete opposite. The housekeeping supervisor and a couple of the housekeepers were not friendly at all. Only one of them was actually kind and pleasant to interact with. Another issue was the surprise charges at checkout. I clearly mentioned that I had dogs when I made my reservation. I booked online and even called afterward just to make sure it was noted. When I checked out, they added extra fees that were never explained upfront. I was told the general manager had originally not charged for my dogs, which made the situation even more confusing. What bothered me the most was being accused of trying to hide my dogs. The general manager said she checked the cameras and implied I wasn’t honest. That’s simply not true. I never tried to hide them and was upfront about having them from the beginning. Overall, the lack of communication, the unexpected fees, and being accused of something I didn’t do left a really bad impression. I hope management works on better communication and treats guests with more respect.
• KK

  Kiki

  Feb 15, 2026
  5.0
  Ten out of ten!!! The room is big, organized and super clean!! The entire hotel smell good like perfume all over the place, and the staffs are so kind and friendly always with a smile on their faces. It's relieved to come stay here after the long flight. The breakfast has plenty of options. It's delicious and feel satisfied after the meal. I will definitely recommend all the travelers to stay here not only one night, but several nights to enjoy this town.
• NL

  Natali Limones

  Feb 14, 2026
  5.0
  Everything is excellent.
• CJ

  Celine San Juan

  Jan 31, 2026
  5.0
  We did a block booking with avid hotel for our wedding weekend, and it was such a great experience from start to finish. The hotel is very accessible to our wedding venue, which made it super convenient for our guests. The staff was incredibly kind and accommodating, and Nidhi was especially amazing, she was so helpful and supportive throughout the entire wedding weekend, making everything run smoothly and stress-free. Breakfast was really good, and we loved that fresh coffee and water were available 24/7. The hotel was clean, comfortable, and welcoming, and our guests had nothing but great things to say. Highly recommend Avid Hotel for weddings, events, or any stay where you want great service and convenience!

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