Holiday Inn Express & Suites Pearsall by IHG

Reviews

• NP

  Neha Patel

  Apr 5, 2026
  4.0
  Friendly staff, rooms are standard with most amenities like fridge microwave iron blow dryer basic toiletries, most stuff works, tho some dilapidation in walls, toilet runs occasionally. Breakfast is standard continental with a few hot items like eggs, potatoes, bacon, biscuits. Coffee is ok. There is a gym and coin laundry $5 total. Next to main highway so road truck noise all the time, but not much guest noise. Only here due to temporary work, otherwise there's nothing to do in the area.
• KL

  Kris Largent

  Mar 24, 2026
  1.0
  Found more than one LIVE cockroach behind the bedside table and crawling on the alarm clock! Also water pressure sucked and no hot water! 3/24/26
• CP

  Chris Pastor

  Mar 15, 2026
  5.0
  I had a great experience staying here last night, and a big part of that was the excellent service from the front desk. Alexa at the front desk was outstanding. She was professional, friendly, and genuinely helpful from the moment I walked in. You can tell she takes pride in doing her job well and making guests feel welcome. Customer service like that makes a big difference after a long day of travel. The hotel itself was clean, comfortable, and well maintained. Check in was smooth, the room was in great condition, and everything worked exactly as it should. Overall it was a very pleasant stay. Alexa set the tone for the whole experience. If the management sees this, she deserves recognition for the way she treats guests. I would absolutely stay here again.
• CS

  Cristina Sanchez

  Mar 6, 2026
  1.0
  Worst Holiday Inn , we most likely had the worse room in the whole building. Everything was broken, smelled horrible, all the carpet was stained looked like puke. Very dirty, lots of dirt under the mattress. All corners of the room had loads of spider webs like it never was cleaned. Corner chair had a thick layer of dust. We went to the staff working to switch us to a new room but the hotel was booked. He said he would upgrade us in the morning at no charge and apologized. When morning came he was gone and other staff said all he could do was give us another room we got our other room and it was cleaner but things broke and no hot water. Since it was non refundable we just stayed since we had only booked it for 2nights. Pool was dirty and not heated as advertised, gym was out of service due to wasp. If the amenities aren’t working I believe it something that should be advertised or let us know we picked this place due to its amenities and nothing was available to us. We checked out and were about an hour away when our sons noticed that they were missing money in their suit case they each had $100 bill and it was gone. We called the hotel and no one answered phone jus rang and rang . Never have I been so disappointed in a holiday inn, at this point I should have just stayed at a super 6 motel and it would have been half the price. Do not recommend this hotel to anyone.
• CL

  Clay Lacey

  Feb 25, 2026
  1.0
  Cold showers / low water pressure / Clothes drawer under TV would not remained closed and stayed open into the walkway in the room / TV Remote control volume not working - All reported to front desk on first day with no response to the room. Slip this place, even if you have to drive further.

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