Hilton Garden Inn Houston-Pearland

4.2
1148 reviews

About

HotelHilton
The Hilton Garden Inn Houston/Pearland is a completely full service hotel and the first hotel in this area to feature a spacious conference center. Conveniently located in the Shadow Creek Ranch community, the hotel is only 11 miles from the world-renowned Texas Medical Center, 9 miles from Reliant Stadium, and 13 miles from downtown Houston, Texas. Located on Shadow Creek Parkway between Hwy 288 and FM 521, the Hilton Garden Inn Houston/Pearland hotel is just a half-mile south of Beltway 8, which is a tollway encompassing Houston, allowing guests to access various points of the city with relative ease. Houston Hobby Airport is only 13 miles away and Bush Intercontinental Airport is only 33 miles away. Our corporate neighbors are Champion Technologies, Schlumberger Reservoir, and Bobcat, to name a few. The Hilton Garden Inn Houston/Pearland hotel is located close to major shopping and major restaurants also to be open on or before August 2008. *****Everything. Right where you need it.*****

Location

Hilton Garden Inn Houston-Pearland
12101 Shadow Creek Pkwy, Pearland, TX
77584, United States

Hours

Reviews

4.2
1,148 reviews
5 stars
636
4 stars
302
3 stars
93
2 stars
47
1 star
70

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported unprofessional and unhelpful staff, with complaints about rude front desk service and poor communication regarding issues.

Hot Water Problems

A significant number of guests experienced issues with hot water availability, often having to take cold or lukewarm showers during their stay.

Cleanliness Concerns

Several reviews mentioned cleanliness issues, including reports of bed bugs, dirty linens, and unclean bathrooms.

Room Condition

Guests noted that the rooms and furniture are outdated and in need of renovation, with some mentioning unpleasant odors and maintenance issues.

Positive Staff Experiences

Despite the negative feedback, some guests praised specific staff members for their friendliness and helpfulness, indicating that service quality varied.
  • JD
    Jack Dawes
    Jan 5, 2026
    4.0
    Quiet, clean rooms, well maintained and recently renovated. This was in the perfect location for my trip and was an excellent price. The restaurant hours aren't great and there isn't any quick breakfast food available.
  • JM
    Justin McBrearty
    Dec 30, 2025
    4.0
    I stayed here on the night of Christmas Eve, and it was very quiet. I did see a few other guests, but overall the hotel felt calm and peaceful. The staff was very friendly, and check-in was a breeze. When I first arrived, there was a bit of a line at the front desk, so I went straight to my room and tried the digital key. Surprisingly, it worked right away—which rarely happens—so I was able to get settled without any issues. I noticed signs throughout the hotel mentioning that housekeeping had December 25th off to spend time with their families, which I thought was very considerate. I had no issues related to that during my stay. The room was well equipped with a microwave, mini fridge, and a coffee maker similar to a Keurig. The TV is a smart TV and includes Netflix, which was great. Breakfast is not included, which is typical for a Hilton Garden Inn, but there is an option to order breakfast in the morning. I went down to the lobby to do some work and saw a few other guests, but it was never crowded. The property also has an outdoor pool and a fitness center. One thing that caught me by surprise at checkout was an added “Shadow Creek” fee, which is tied to the neighborhood or area of the hotel. This fee—about $4—was not included in the original booking confirmation email, so just be aware of that if you’re booking a stay in Pearland. Overall, I had a great stay. The staff was friendly, the hotel was quiet, and I would definitely recommend this location.
  • HC
    Helen Caroline
    Dec 28, 2025
    5.0
    Every time I go to Pearland, I stay at the Hilton Garden In Houston Pearland. It is a great atmosphere for relaxation. Customer Services is always excellent, and most of my needs are accommodated. The lounge areas are accommodating for business usage. closet space is comfortable for office usage. The
  • GG
    Gal
    Dec 26, 2025
    5.0
    We brought our cat. They had a door notice so the maids would know there's a pet inside - impressive. We were treated well as diamond guests. Highly recommend.
  • SY
    S Young
    Dec 26, 2025
    4.0
    We stayed here while visiting friends over the holidays and had a pleasant experience. This was probably my fifth stay at a Hilton Garden Inn, even though I don't usually choose this brand. Check-in was seamless as I checked in through the Hilton Honors app. When I arrived, there were several guests waiting at the front desk, so I went straight to my room and used the digital key, which worked perfectly. Nice touch: the TV welcomed me by name, and the AC was already running, so the room was cool and comfortable when I walked in. This was very much needed since it was 79'F on Christmas day!! The room itself was pretty much what you'd expect from a Hilton Garden Inn: a comfortable king-size bed and standard amenities. I had limited interaction with staff during my stay since I bypassed the front desk for a physical key card. Not complimentary upgrade! One small FYI--when I booked the reservation, the total rate was different from the check out statement. There was a local fee listed as "Shadow Creek." I asked the front desk about it and was told it's a local area charge since the hotel is located in Shadow Creek. It was about $4, not a big deal, but something to be aware of. They let their housekeeper staff off on the 25th and it was a nice touch. Employees are your most important asset and kudos to management! It was a comfortable, and hassle-free stay.

Frequently Asked Questions About Hilton Garden Inn Houston-Pearland

What are the check-in and check-out times at Hilton Garden Inn Houston-Pearland?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM.

Does Hilton Garden Inn Houston-Pearland allow pets?

Yes, Hilton Garden Inn Houston-Pearland welcomes pets including cats and dogs.