Business Details
About
Hotel
The Hilton Garden Inn Houston/Pearland is a completely full service hotel and the first hotel in this area to feature a spacious conference center. Conveniently located in the Shadow Creek Ranch community, the hotel is only 11 miles from the world-renowned Texas Medical Center, 9 miles from Reliant Stadium, and 13 miles from downtown Houston, Texas.
Located on Shadow Creek Parkway between Hwy 288 and FM 521, the Hilton Garden Inn Houston/Pearland hotel is just a half-mile south of Beltway 8, which is a tollway encompassing Houston, allowing guests to access various points of the city with relative ease. Houston Hobby Airport is only 13 miles away and Bush Intercontinental Airport is only 33 miles away.
Our corporate neighbors are Champion Technologies, Schlumberger Reservoir, and Bobcat, to name a few. The Hilton Garden Inn Houston/Pearland hotel is located close to major shopping and major restaurants also to be open on or before August 2008.
*****Everything. Right where you need it.*****
Location
Hilton Garden Inn Houston-Pearland
12101 Shadow Creek Pkwy, Pearland, TX
77584, United States
Hours
Reviews
4.2
1,136 reviews
5 stars
633
4 stars
294
3 stars
93
2 stars
47
1 star
69
What are people saying?
AI-generated from recent customer reviews
Hot Water Issues
Numerous guests reported problems with hot water availability, often experiencing lukewarm or cold showers during their stay.
Cleanliness Concerns
Several reviews mentioned cleanliness issues, including reports of bed bugs, dirty linens, and unclean bathrooms.
Staff Performance
While some guests praised individual staff members for their friendliness and helpfulness, many others reported rude or unprofessional service from front desk staff.
Room Condition
Guests noted that the rooms and furniture are outdated and in need of renovation, with some mentioning unpleasant odors and maintenance issues.
Dining Experience
The hotel has received mixed feedback on dining, with some guests disappointed by the lack of complimentary breakfast and others enjoying the food and bar service.
- MCMichael Cox2 days ago3.0The hot water was out in most rooms. Is was fixed the 2nd day I was there.
- NHNicolle HNov 18, 20252.0Have stayed here many times over the years with no issue but I won’t be staying again. Hot water was hit or miss, they said it just took a long time for hot water to get to the 4th floor. Noise from nearby rooms was also unusually loud. It was like the flooring was stripped in the room above us and there was zero buffer. I believe they were doing remodeling but someone was in the room all weekend which was strange. Tv noise until 2 am one night, hacking cough, talking and scraping noises waking me in the morning at 7:30. We weren’t in the room much but is was unpleasant when we were.
- MPMason PowellNov 16, 20255.0Room was a normal king-size room, but it was clean and comfortable, and for a quick overnight, that's all you can ask for. We have stayed here multiple times, always been clean, service was friendly. Definitely a go-to when we are in the area.
- DGDeme G.Nov 3, 20251.0DO NOT STAY HERE. THEY HAVE BED BUGS. AND NO HOT WATER. Booked a three day stay the last week of October 2025. First room (307) did not have hot water. In order for me to get hot water I had to put water in a Hilton cup that they leave in the room for coffee and warm the water up in the microwave. Unacceptable. Went downstairs the next morning to get a new room Placed me in 228. No TV and a bug crawling around in my bed the next morning while I was watching TV. Guess it wanted to watch Halloween Resurrection too. Finally saw the hotel manager for the first time and spoke with her about the problems. She comped me for the room without the water and sent up housekeeping to collect the bug in my bed. I checked out. I was not spending another day in this horrible hotel and I should not have to pay for a room with BED BUGS. I should not have to pay for NONE OF THE DAYS. I complained to 1-800-hiltons and their response to this situation was mind boggling. They don't handle this type of situation. Well who does? They connected my call to Laura (manager over the property and the supervisor over the hotel manager that I previously spoke to) and she said I WAS A HILTON HONOR AND FRIEND AND FAMILY MEMBER AND THEY HAD A CODE THAT THEY HAD TO FOLLOW! The first manager lied and said she comped me for the bed bug room but that's not true. It was for the lack of hot water in the first room She didn't even know what type of bug I had until she sent housekeeping to my room to collect it in another Hilton cup. But based on the reviews..she probably did know that it was a bed bug. A LOT OF COMPLAINTS ON THAT ONE!! JUST KNOW THAT WE (Hilton honors members) are subjected to less than mediocre service. I asked her if she would stay in a hotel with no hot water and bed bugs..she hesitated and said no. Why should any of the guests. I hung up on her. So PLEASE READ THE REVIEWS. The ones at the top are usually good. Read the rest of them. Numerous people have complained about the same thing and no recourse or decent response from Hilton. I will not stay in another Hilton. They have lost my business forever. I am writing this to save you and your family the inconvenience of no water and possible bed bugs. And the bad part is THEY KNOW IT'S HAPPENING AND THEY DON'T CARE. DO NOT STAY HERE. Find another hotel.
- BSB de silvaOct 22, 20251.0We were at this hotel for a get together the weekend of the 11th October. We arrived on Thursday and left on Sunday. The amenities were not up to par. There was no hot water and they staff kept saying it was fixed it was never fixed until we left. We took showers with luke warm water. They made up stories when we called. The electric outlets were broken in the bathrooms could not use hair dryer. The frustrating part was that we had to change rooms and that did not work either. Not a good hotel, service was not professional. Would not recommend to anyone.
Frequently Asked Questions About Hilton Garden Inn Houston-Pearland
What are the check-in and check-out times at Hilton Garden Inn Houston-Pearland?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Hilton Garden Inn Houston-Pearland allow pets?
Yes, Hilton Garden Inn Houston-Pearland welcomes pets including cats and dogs.
Is there free parking available at Hilton Garden Inn Houston-Pearland?
Yes, self-parking is available for free at the hotel.
Are there facilities like a fitness center or pool at Hilton Garden Inn Houston-Pearland?
Yes, the hotel offers a free fitness center and has one outdoor pool and a hot tub available.
What dining options are available at Hilton Garden Inn Houston-Pearland?
The hotel has four restaurants, offers breakfast, and provides room service. There is also a bar and a vending machine on site.
Is Hilton Garden Inn Houston-Pearland accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and features accessible parking and an accessible elevator.
What kind of cleaning and sanitation measures does Hilton Garden Inn Houston-Pearland follow?
The hotel uses commercial grade disinfectants, employs staff trained in cleaning and hand washing procedures, and has programs for food waste reduction and composting excess food.
What nearby community and shopping options are close to Hilton Garden Inn Houston-Pearland?
Nearby, you can find Yogi India Grocers and Satya Indian Grocery for shopping, The Sanctuary Worship Center for community engagements, and Happiness Nails beauty salon.
Are there fitness or recreational facilities near Hilton Garden Inn Houston-Pearland?
Yes, nearby fitness options include Galaxy Fitness, Powerhouse Gym Pearland, Body Evolution Fitness, and Latin Dance Factory.
What are some nearby dining options close to Hilton Garden Inn Houston-Pearland?
Nearby dining includes Chingaari, an Indian restaurant, and Jax Burgers Fries and Shakes, a fast food burger restaurant.