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Best Western Palestine Inn

3.8
(499 reviews)

Business Details

1601 W PALESTINE AVE, Palestine, TX
75801, United States
(903) 723-4655
http://bestwestern.com

About

HotelBest Western
Located in Palestine,TX, the Best Western Palestine Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Palestine Inn
1601 W PALESTINE AVE, Palestine, TX
75801, United States

Hours

Reviews

3.8
499 reviews
5 stars
221
4 stars
132
3 stars
56
2 stars
29
1 star
61

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Numerous reviews highlighted significant cleanliness problems, including dirty rooms, unclean bathrooms, and reports of bed bugs.

Staff Performance

While some guests praised the friendly and helpful staff, others reported unprofessional behavior and poor customer service.

Breakfast Experience

The breakfast arrangement received mixed reviews, with some guests enjoying the food while others found the voucher system inconvenient.

Room Conditions

Many guests noted that the rooms were outdated and poorly maintained, with issues such as broken appliances and uncomfortable beds.

Value for Money

Several customers felt that the hotel did not provide good value for the price, citing overcharging and substandard conditions.
  • KR
    kait R
    Feb 12, 2026
    1.0
    My fiancé came here for work & left with 100s of bed bugs bites. Disgusting!!!
  • SC
    Sherri Cargill
    Feb 7, 2026
    2.0
    The floor in the room was not clean. It was sticky and gritty. The bathroom bathtub/shower had a used bar of soap, a dirty washcloth draped over the curtain rod and a womens razor in the top corner of the shower wall. The tub had grit on floor. The air conditioner is so loud we couldn't have a conversation nor could we hear the television. When housekeeping serviced the room, all they did was empty the trash cans. We didn't get fresh towels nor did they make the bed. This hotel is not up the Best Western standards. We were very disappointed.
  • JS
    John Shrout
    Feb 7, 2026
    2.0
    Stayed here thinking we’d be able to work while I’m the room using the free WiFi that they advertise. This was not the case. There was no internet available. I called the office and they said they would call me back with some kind of answer. 10 minutes later there’s a knock on our door. Turns out the phones don’t even work here so she was unable to call me back, so she had to walk to our room to tell us that the internet should be working. I told her the phone doesn’t even work so I’m not surprised the internet doesn’t work either.
  • DW
    David Wyatt
    Feb 5, 2026
    3.0
    Parking lot is very tight. Breakfast is via voucher used at restaurant on location.
  • DS
    Debbie Sanders
    Jan 30, 2026
    4.0
    Clean no frills. Fine for an overnight. Staff was great.

Frequently Asked Questions About Best Western Palestine Inn

Is breakfast included with a stay at Best Western Palestine Inn?

Yes, complimentary breakfast is available for guests staying at Best Western Palestine Inn.

Are pets allowed at Best Western Palestine Inn?

Yes, pets including dogs are welcome at Best Western Palestine Inn.

Brand Certified Facts from Best Western Palestine Inn

This information is certified by Best Western Palestine Inn and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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