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SureStay by Best Western Orange

3.7
(217 reviews)

Business Details

2710 Lutcher Dr, Orange, TX
77632-1627, United States
(409) 882-0888
http://bestwestern.com

About

HotelSureStay
At the SureStay by Best Western Orange in Orange, TX, you’re sure to find rewarding value and quality. Everything you need, nothing you don’t want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.

Location

SureStay by Best Western Orange
2710 Lutcher Dr, Orange, TX
77632-1627, United States

Hours

Reviews

3.7
217 reviews
5 stars
96
4 stars
38
3 stars
30
2 stars
21
1 star
32

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple reviews highlighted concerns about cleanliness, including mold, bugs, and unclean bathrooms.

Staff Performance

Many customers praised the staff for being friendly, helpful, and accommodating, although there were some reports of unprofessional behavior.

Value for Money

Guests appreciated the affordable pricing, but some felt that the quality did not meet expectations, particularly regarding room conditions.

Customer Service

There were mixed reviews on customer service, with some guests experiencing helpful interactions while others reported poor handling of issues.
  • AL
    Ashley LaMonica
    Jan 29, 2024
    5.0
    Had to stop for the night after a long drive, I needed a place that would allow my cats and they were the first that could do so. The staff were very nice and were able to set me up in a room no problem. Very clean lobby, snack bar behind the counter at good prices, free breakfast bar, clean pool with jacuzzi, large room with microwave and mini fridge as well as a nice soft bed. The location was perfect for me cause now I can head out on my drive no problem with the highway being so close by
  • ED
    Elizabeth Dupree
    Nov 13, 2023
    5.0
    We were in an awful bind and stayed a total of about 10 days. The owners and employees were all fantastic and if I need to stay somewhere again you can bet it will be there. Thank you all for making our stay great.
  • CL
    Chad Lowery
    Jan 24, 2022
    5.0
    Rooms clean, good price, decent location.
  • TP
    Thomas Putt
    Dec 31, 2019
    1.0
    Very odd building. Doesn't feel like hotel (not in a good way). TV didn't work but by figuring out the plug wasn't working (on the plus, the concierge took one look and with no attempt to fix it offered us a different room) reran some wires and got it working myself. Went to swim in pool/hot tub but was locked. Concierge informed us pool closes at 10 pm, I kindly asked what time it was. "9:20" she replied. Reluctantly unlocked it for us. She was at least polite about not wanting to let us swim. When we stepped in, pool was freezing, hot tub cold. Bye bye swim time. Poor management, poor quality hotel.
  • BM
    Brian Martin
    Apr 8, 2018
    1.0
    Place sux

Brand Certified Facts from SureStay by Best Western Orange

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Certified March 01, 2026Yext Knowledge Graph
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