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Outstanding Customer Service in Odessa
Our Holiday Inn Express Odesa hotel location is perfect for all travelers coming to Odessa. We are located just a 10-minute drive from Interstate 20, Midland International Airport, and Odessa City Center. The Holiday Inn Express & Suites Odessa hotel offers well-appointed amenities such as: free Wi-Fi, the free Express Start hot breakfast bar, self-service laundry, a 24-hour Fitness Center and an outdoor pool. If you forget something for your stay, our hotel's 24-hour convenience store sells sundry items and snacks. Awarded for our excellent service, we are committed to making sure your stay with us is memorable and to fitting all your traveling needs.
In Odessa, Texas, you'll find a dynamic city known for its cowboy culture, awe-inspiring sunsets, and the friendliest people you will ever meet. You will find plenty to do within minutes of our Odessa hotel. You can be the audience of a Shakespearean play at the Globe Theater, roller blade at Music City Mall's roller skating rink, or a football fan at Ratliff Stadium, the setting for the best-selling book and film Friday Night Lights.
Our Holiday Inn Express Odessa hotel is close to major employers including University of Texas Permian Basin, Halliburton, and Odessa Regional Medical Center. We also offer a 1,200 sq. ft. meeting room and 24-hour Business Center.
Location
Holiday Inn Express & Suites Odessa by IHG
5321 John Ben Sheppard Parkway, Odessa, TX
79762, United States
Hours
Reviews
4.1
361 reviews
5 stars
197
4 stars
91
3 stars
26
2 stars
20
1 star
27
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the cleanliness of the rooms and common areas, although some reported issues with dirty carpets and unclean bathrooms.
Customer Service
While some staff members received high praise for their helpfulness and friendliness, others were criticized for rudeness and unprofessional behavior.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests enjoying the variety while others complained about cold food and limited options.
Room Condition
Several guests noted that while some rooms were clean and comfortable, others had maintenance issues such as broken fixtures and outdated decor.
Location
The hotel is conveniently located near various amenities, which many guests appreciated.
- JLJorge L LeyvaOct 16, 20255.0Veo todo bien limpio, y lo estan renovando
- AMAlaina MorenoSep 22, 20255.0Front desk Sadie was wonderful so helpful and very kind amazing service she deserves a promotion!
- KRKathryn RamirezSep 21, 20255.0This hotel was the perfect place for our family to stay. The rooms were clean with nice soft pillows. The bed was very comfortable. Sadie was our front desk assistant and she was so pleasant. We would definitely recommend this place.
- MRMs ReedSep 19, 20255.0I have been here for work purposes multiple times this week. They are a work in progress. But dedication and customer service is the key. The manager David is always extremely busy, but he does tend to prioritize the customer. Esmeralda and the morning staff definitely resolved the issues. I am still owed points but I trust it will be resolved.
- DBDrew BrantleySep 18, 20254.0Rooms are nice, lobby is currently getting a remodel, WiFi is slow but otherwise usable.
Frequently Asked Questions About Holiday Inn Express & Suites Odessa by IHG
What accessibility features does Holiday Inn Express & Suites Odessa offer?
The hotel provides accessible parking, is mobility accessible, and has an elevator for guest convenience.
Is breakfast included during the stay at Holiday Inn Express & Suites Odessa?
Yes, a complimentary Express Start hot breakfast buffet is available free for guests.
Does the hotel offer free Wi-Fi to its guests?
Yes, free Wi-Fi is available throughout the public areas of the hotel.
What are the check-in and check-out times at the hotel?
Check-in time is 3:00 PM and check-out time is 12:00 PM.
Are pets allowed at Holiday Inn Express & Suites Odessa?
Dogs are allowed, but cats and other pets are not permitted at the hotel.
Does the hotel provide any fitness facilities?
Yes, the hotel has a 24-hour fitness center equipped with an elliptical machine and treadmill.
Is the hotel smoke-free and what cleaning protocols are in place?
The hotel is smoke-free and employs enhanced cleaning with commercial-grade disinfectants, daily housekeeping, and sanitizers available.
Can I book a meeting room at Holiday Inn Express & Suites Odessa?
Yes, the hotel offers a 1,200 sq. ft. meeting room and a 24-hour business center for your convenience.
What nearby attractions can guests visit around Holiday Inn Express & Suites Odessa?
Guests can enjoy a Shakespearean play at the Globe Theater, rollerblade at Music City Mall's roller skating rink, or attend a football game at Ratliff Stadium, famous from Friday Night Lights.
Which nearby car dealerships are close to the hotel?
Nearby car dealerships include Kelly Grimsley Honda, Lumos Honda, and West Texas Nissan of Odessa - Pre-Owned, convenient for guests needing automotive services.
Where can guests find nearby dining options around the hotel?
Schlotzsky's and Laredo Taco Company are nearby restaurants where guests can enjoy meals.