Business Details
About
HotelWedding VenueConference CenterCandlewood Suites
Welcome to the Candlewood Suites Odessa hotel.
Our pet-friendly hotel offers guests a relaxing stay in an ideal location at the intersection of John Ben Shepperd Parkway and I-20, just minutes from Medical Center Hospital and Music City Mall. Visit nearby Ector County Coliseum for oil industry trade shows, rodeo events, or experience the excitement of minor league hockey as the Odessa Jackalopes take the ice. Our extended stay Odessa hotel features spacious guest suites complete with comfortable beds, complimentary wired and wireless internet and fully equipped kitchens, ideal for extended stay guests and families on vacation.
Keep up your fitness regime at our onsite 24 hour fitness center or relax under the Texas sun and utilize our gas grill in the outdoor Gazebo. Our Lending Locker offers crock pots, toasters, board games and more, to help you feel right at home while on the road. For quick snacks, visit the Candlewood Cupboard, our onsite mini convenience store.
No matter what brings you to Odessa, we invite you to Come Home to Candlewood.
Location
Candlewood Suites Odessa by IHG
750 S. John Ben Shepperd Parkway, Odessa, TX
79761, United States
Hours
Reviews
4.2
213 reviews
5 stars
124
4 stars
47
3 stars
24
2 stars
5
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while some guests praised the friendly and accommodating service, others reported unprofessional behavior and rudeness from certain staff members.
Cleanliness
Many reviews highlighted clean rooms and well-maintained facilities, but there were significant complaints about pest issues and inadequate housekeeping.
Amenities
Guests appreciated the kitchen facilities and laundry services, but many were disappointed by the lack of breakfast options and daily housekeeping.
Value for Money
Overall, guests felt the hotel offered good value, but some mentioned that the pricing did not align with the level of service and amenities provided.
- KMKelley MoyerDec 12, 20251.0This hotel is the most unprofessional establishment I’ve ever encountered. I had reserved 3 nights, but when I landed in midland my company’s travel agency had sent an email saying the hotel was requesting I call them to run my credit card bc the card on file (which was my corporate card -that I’ve never had any issues with in the 13 years I’ve been using it for travel) was not going through. When I called the hotel to ask about the issue they claimed they had already gave away me room based on the manager’s decision and they had tried calling me numerous times, which was a bold face lie. They said bc I hadn’t checked in at 6pm they decided to run my card and when they couldn’t get it to go through tried calling me. (I was in the air between 5:30-8). As soon I landed I saw the email from my travel agent and immediately called the hotel at which point they informed me they gave my room away and were sold out for the night. So at 9:30 on a Tuesday (crew change night for rotational employees) in Midland Tx I had no room and everywhere was sold out. Needless to say they will never get my business again and along with the protocol they pulled the night desk manager hung up on me which in and of itself speaks volumes of their customer service.
- MBMelissa BuchananOct 9, 20255.0We had a very good stay here for a month and a half, we had a room on the 3rd floor, and it was very quiet. Every staff member was extremely kind and courteous, they went out of their way to help us with whatever we needed. I cannot say enough good things about the hospitality. We would definitely stay here again, if your traveling for business this is a great hotel for that. The rooms are clean, and we'll kept by the housekeeping staff.
- CACrystal AcostaOct 5, 20251.0I’m writing to express my disappointment with my recent stay at your hotel. Despite being listed as pet-friendly, there was no clean or safe area for dogs to use the restroom—the only available spots were full of stickers and burrs. The pet fee is horrible On top of that, the property was littered with beer cans and cigarette butts, which made the environment feel dirty and poorly maintained, the manager was rude and unprofessional.
- MBMartin BellowSep 10, 20252.0The dude at night must not like his job. You ask for something its like you bothering him.
Frequently Asked Questions About Candlewood Suites Odessa by IHG
What time is check-in and check-out at Candlewood Suites Odessa by IHG?
Check-in is at 3:00 PM and check-out is at 11:00 AM at Candlewood Suites Odessa by IHG.
Does Candlewood Suites Odessa by IHG allow pets?
Yes, Candlewood Suites Odessa by IHG welcomes both cats and dogs, making it a pet-friendly hotel.
Is there free WiFi available at Candlewood Suites Odessa by IHG?
Yes, complimentary WiFi is available in public areas of Candlewood Suites Odessa by IHG.
Are housekeeping services available during my stay at Candlewood Suites Odessa by IHG?
Yes, housekeeping services are available at Candlewood Suites Odessa by IHG.
Is the hotel accessible for guests with mobility challenges?
Yes, Candlewood Suites Odessa by IHG is mobility accessible and provides accessible parking and an elevator for guest convenience.
Does the hotel provide any fitness facilities?
Yes, there is a free 24-hour fitness center available, equipped with elliptical machines and treadmills.
What safety and sanitation measures are in place at Candlewood Suites Odessa by IHG?
The hotel uses commercial grade disinfectants, enhanced cleaning in guest rooms and common areas, sanitizer availability, and staff are trained in cleaning and hand washing procedures.
Are there any nearby hotels if I need additional accommodation options?
Yes, nearby hotels include Staybridge Suites Odessa Interstate Highway 20, Magnuson Hotel Odessa, Studio 6 Odessa, Motel 6, Comfort Inn & Suites, and Days Inn by Wyndham Odessa, offering you multiple accommodation choices close to Candlewood Suites Odessa by IHG.
What local attractions or venues are close to Candlewood Suites Odessa by IHG?
You can visit the Ector County Coliseum nearby, which hosts oil industry trade shows, rodeo events, and minor league hockey games featuring the Odessa Jackalopes, great for entertainment before or after your hotel stay.
Are there convenient dining options near Candlewood Suites Odessa by IHG?
Nearby dining options include Benito's Italian Cafe & Pizzeria, La Nortena Tamale Factory, and Pickles sandwich shop, perfect for grabbing a meal during your visit.