Tru by Hilton North Richland Hills DFW West

Reviews

• BB

  B.E

  Nov 14, 2025
  5.0
  Everything was great! Rooms were clean and updated . Nice shower. Control room temp as you need. Netflix! Free breakfast and isn’t too far from nearby food and attentions!
• RH

  Randall Haler

  Nov 5, 2025
  3.0
  First, I am a Hilton guy. Diamond member, so I stay in Hiltons frequently. This hotel was not great. Actually, I think the hotel is fine for a business stay. I wouldn’t stay here with my wife. The shower pressure was very good. The service was awful. I stood in front of the check-in desk waiting for someone to show. A couple other customers walked up and stood waiting as well. Finally, I used my digital key and went to the room. Yes, I could have done that as soon as I arrived, but I wanted a hard key and water. The only perk for being a diamond member here. Went upstairs, came back down and she was there. Got water and key. Went back to room. Came back down to see if I could get a glass. Check-in desk empty again. I stayed long enough to check all the cabinets in the area I could open. Nothing.
• KS

  Kim Shaw

  Nov 2, 2025
  4.0
  Very clean and well maintained Hotel. The pool was closed while we were there which was unfortunate the breakfast was good and the location was great for what we needed.
• KP

  Krystal Prince

  Oct 25, 2025
  1.0
  My family and I stayed at the Tru Hotel to celebrate our son’s 7th birthday for four days, and it was the worst hotel stay ever. Day 1: Check-in. We waited for 30-35 minutes until someone finally came to the front desk. Got in and checked everything like I naturally do in all my hotel stays. Towels were dirty with brown stains on them bed was hard, the AC barely worked, water pressure was low in the shower and the water was kind of cold the toilet had problems. Day 2: My kids and I went to the front lobby to get snacks as we were checking out I told the guy at the front to add this to my room he got upset and told me that I should’ve told him that in the beginning before he started adding stuff to the system. I was definitely taken little back. I didn’t know that it took a genius to just add a Room charge. Also, that morning I want to lobby for breakfast very disappointed fruit was old-looking and it was not mine options. That night I went down to the lobby for some hot water and the water was cold the lady changed it out and the water was hot but it was brown 🤮 Day 3: I was pretty much done the staff here are lazy and rude including the cleaning lady I asked her for a clean towel she rolled her eyes at me and said I don’t speak any English Whether you speak English or not Kindness is across the board. Day 4: Check out I woke up early because my family and I were ready to go home and take good showers and lie down. I hope this helps y'all when looking for hotel stays for you and your family!
• DM

  Dee Mandue

  Oct 6, 2025
  4.0
  Definitely recommend this hotel, I loved the rooms and all the extra they offered like a pool, Breakfast which was delicious. I loved the rooms and most especially the bed. Let’s not forget to mention the price and the smooth check in and check out process. The only thing that I did not find convenient is the water temperature when taking a shower, I love cold showers most especially with our weekends being done with outdoor activities and wanting to cool off. I turn the knob and the water would be warm but as I showered more it was steaming hot and I had to take buckets of cold water from the sink and go as far as getting ice and adding the hot water to make it my desired temperature. It was inconvenient for the most part because I could not enjoy my cool showers but that would be the only thing I would really say was the only thing I could complain about during my stay. I enjoyed myself as well as my family, would recommend overall.

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