Business Details
About
HotelWedding VenueConference CenterCandlewood Suites
Candlewood Suites near Schlitterbahn Waterpark.
Welcome to the Candlewood Suites of New Braunfels, Texas. We are conveniently located only a few minutes from Schlitterbahn Water Park, Guadalupe River, Gruene Historic District, Comal River, Landa Park, Gruene Hall, and Whitewater Amphitheater. For your shopping experience we are 10 miles from Tanger and Prime outlets of San Marcos and only 30 minutes from North Park Mall and La Cantera Mall of San Antonio.
At Candlewood Suites, we allow you to live, work and relax on your schedule with a central location on IH 35 between Austin and San Antonio. Our extended stay hotel is ready to welcome you whether you are traveling for business or pleasure.
At Candlewood Suites New Braunfels, we put the amenities where they really count, in your room. Our guests can cook meals in their fully equipped kitchen and relax in the overstuffed recliner while watching movies from our free movie library. Business travelers will work more efficiently utilizing the executive desk with speaker phone and complimentary high-speed internet. Our guests also enjoy free guest laundry facilities, business center, fitness room, Lending Locker and our outdoor Gazebo - Grill area. Contact us today for your next trip to New Braunfels. We are looking forward to showing you our true Southern Hospitality.
Location
Candlewood Suites New Braunfels by IHG
1471 Ih 35 North, New Braunfels, TX
78130, United States
Hours
Reviews
4.1
589 reviews
5 stars
318
4 stars
137
3 stars
58
2 stars
21
1 star
55
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and accommodating staff, particularly highlighting Tasha for her exceptional service.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including dirty floors, unclean bathrooms, and issues with room sanitation.
Room Quality
Guests had mixed experiences with room quality, with some appreciating the spaciousness and amenities, while others reported issues like uncomfortable beds and malfunctioning appliances.
Lack of Amenities
Common complaints included the absence of breakfast options, a swimming pool, and functional ice machines.
Noise Complaints
Multiple reviews noted disturbances from noisy neighbors and issues with barking dogs, affecting the overall comfort of the stay.
- TWTodd WeaverJan 6, 20263.0Hospitably was GREAT! Tasha and her coworker are THE BEST!!! Smelled VERY CLEAN!!! Too small of a room for a couple is the only derogatory thing I would say.
- HHHunterDec 26, 20252.0TV is for vibe only. It is inoperable. It gives you options, youtube and netflix. Neither of these two options work or are available. You can try casting from another device, which requires you to connect to the TV's wireless, type in a code, then another code, and then when you go to cast, surprise surprise, it doesn't work. The only good thing the TV is for, is the waste bin.
- GGGarretDec 25, 20255.0Checked in Christmas Day in 2025. Not sure who was working the front desk, but she was absolutely amazing. I got sick and needed somewhere to go so I didn’t get the family sick . The individual checking me in was so friendly and seemed genuinely happy to be working on Christmas Day. Kind of made my day. So positive and welcoming. Truly appreciated!
- DCDaniel ColeDec 3, 20255.0I come back to this hotel year after year for Wurstfest. Reasonable rates, clean room, and friendly staff.
- JPJeramie PayneDec 1, 20251.0Upon arriving into our room on 11/26/25, I was completely shocked to walk into the room I booked. Upon deciding to book, I was glad to see the studio suite pictured on the website. Carpet, desk and couch. However, the room that we were given did not resemble what I thought I paid for. There was no carpet, and no couch. I immediately went to the male front desk attendant and spoke with him. As I was explaining my issues, he laughed and said " Yes, the pictures are deceiving and some times are pictures of other properties." Being that I came with my wife, my 9yr old and 1yr old daughters, we were looking forward to utilizing the couch for one child to sleep on after our drive from Florida for the Thanksgiving holiday. Being that was now impossible, the attendant moved our rooms to a double bed room. Although that helped with my family a little, the floors of the new room were filthy. Our bare feet were dirty upon walking on them with the first 30 minutes. The refrigerator was covered with dust, the pillow cases were stained and the fire alarm constantly displayed its flashing red light. Again, even though the male front desk attendant tried to accommodate my family, it was very unprofessional and frustrating for him to laugh and confirm the fact that I was mislead into believing that I was receiving a certain hotel room, but instead I fell a victim to false advertising. As an IHG member, I expected what I paid for. Please update pictures of your rooms so travelers know what to expect.
Frequently Asked Questions About Candlewood Suites New Braunfels by IHG
What are the check-in and check-out times at Candlewood Suites New Braunfels by IHG?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Is free parking available for guests at Candlewood Suites New Braunfels?
Yes, free parking is available for guests.
Does the hotel offer free Wi-Fi for guests?
Yes, free Wi-Fi is available in public areas throughout the hotel.
Are pets allowed at Candlewood Suites New Braunfels?
Yes, pets are welcome at the hotel and dogs are allowed.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and has accessible parking and elevator access.
What fitness facilities are available at the hotel?
The hotel offers a free fitness center equipped with elliptical machines, free weights, and treadmills.
Does Candlewood Suites New Braunfels have business amenities?
Yes, a business center is available for guests to use.
Are housekeeping services offered during a guest's stay?
Yes, housekeeping services are available and the hotel follows enhanced cleaning and hygiene protocols.
What nearby attractions can guests visit while staying at Candlewood Suites New Braunfels?
Guests can visit Schlitterbahn Waterpark, Guadalupe River, Gruene Historic District, Comal River, Landa Park, Gruene Hall, Whitewater Amphitheater, and shop at Tanger Outlets in San Marcos.
Are there other hotels nearby Candlewood Suites New Braunfels that guests might consider?
Yes, nearby hotels include Sleep Inn & Suites New Braunfels, Country Inn & Suites by Radisson, Fairfield Inn & Suites by Marriott New Braunfels, Holiday Inn Express and Suites New Braunfels, and Best Western Inn and Suites.