Brand Certified
Best Western Inn & Suites
3.8(537 reviews)
Certified by Best Western Inn & Suites • Mar 01, 2026
Business Details
1493 N I-H 35, New Braunfels, TX
78130, United States
Certified by Best Western Inn & Suites • Mar 01, 2026
(830) 625-7337
Certified by Best Western Inn & Suites • Mar 01, 2026
http://bestwestern.com
Certified by Best Western Inn & Suites • Mar 01, 2026
About
Certified by Best Western Inn & Suites • Mar 01, 2026
HotelBest Western
Located in New Braunfels,TX, the Best Western Inn & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Certified by Best Western Inn & Suites • Mar 01, 2026
Hours
Certified by Best Western Inn & Suites • Mar 01, 2026
Reviews
3.8
537 reviews
5 stars
243
4 stars
134
3 stars
38
2 stars
37
1 star
85
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted severe cleanliness problems, including mold, mildew, and insects in the rooms.
Staff Performance
While some guests praised the friendliness of the staff, many reported unprofessional behavior and poor customer service.
Room Conditions
Guests frequently mentioned outdated and poorly maintained rooms, with issues such as broken amenities and uncomfortable conditions.
Breakfast Quality
The breakfast received mixed reviews; some found it satisfactory while others noted unsanitary practices by staff.
Management Concerns
Several reviews criticized management for being unhelpful and unresponsive to customer complaints.
- MMMarkDec 24, 20252.0Staff barged into our room twice. Once without knocking.
- JCJ CarsonDec 1, 20254.0A good basic place to stay. The 20+ year motel has been updated. It is a handy lo ation on I35, but traffic sounds might bother you, not too bad. A very nice breakfast was available.
- SPSheri PaternosterOct 27, 20251.0Mold and mildew in room was awful. Th needed asthma inhaler in the m8ddle of the night. I felt nauseous. Almost left, but we were exhausted so fell asleep. Couldn't wait to get out of there. It's too bad, everything else was ok. No insects, water hot enough.
- MOMontserrat OlivaresDec 15, 20194.0Las habitaciones son muy limpias, amplias. Las camas muy cómodas. El baño es muy amplio y limpio con la cantidad suficiente de toallas para cuerpo completo como pequeñas. Tiene un mimi bar para guardar alimentos o bebidas propias. Cuenta con un microondas en caso de desear calentar algo. Se puede tomar café en la recepción a cualquier hora. Muy seguro. Ambiente familiar.
Brand Certified Facts from Best Western Inn & Suites
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Certified March 01, 2026Yext Knowledge Graph
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