Business Details
About
HotelBest Western
Located in New Braunfels,TX, the Best Western Inn & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
3.8
535 reviews
5 stars
240
4 stars
134
3 stars
38
2 stars
37
1 star
86
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted severe cleanliness problems, including reports of mold, mildew, and insects in the rooms.
Staff Performance
While some guests praised the friendliness of the staff, many others reported unprofessional behavior and poor customer service.
Room Conditions
Guests frequently mentioned outdated and poorly maintained rooms, with issues such as malfunctioning air conditioning and uncomfortable beds.
Breakfast Quality
The breakfast received mixed reviews; some guests enjoyed it while others found it lacking in quality and variety.
Location Convenience
The motel's location was noted as convenient for travelers, being easily accessible from the highway.
- MMMarkDec 24, 20252.0Staff barged into our room twice. Once without knocking.
- JCJ CarsonDec 1, 20254.0A good basic place to stay. The 20+ year motel has been updated. It is a handy lo ation on I35, but traffic sounds might bother you, not too bad. A very nice breakfast was available.
- SPSheri PaternosterOct 27, 20251.0Mold and mildew in room was awful. Th needed asthma inhaler in the m8ddle of the night. I felt nauseous. Almost left, but we were exhausted so fell asleep. Couldn't wait to get out of there. It's too bad, everything else was ok. No insects, water hot enough.
- BKBrad KendallAug 30, 20252.0The room smelled of mildew. There were many dead bugs in the corners, indicated that the room had not been swept well. The bathroom had a slick (slimy) feel. The staff vaguely point down the hall (inside) in the direction of our room, so we parked near the lobby. Turned out that our room was outside at the far end of the building. Staff was not helpful.
- MMmichael mcdonalAug 19, 20254.0Check in was easy and nice.The lady behind the desk was very friendly. Very close to several restaurants. Peaceful stay with a very clean room. check out was easy
Frequently Asked Questions About Best Western Inn & Suites
Does Best Western Inn & Suites in New Braunfels offer hot tub facilities?
Yes, Best Western Inn & Suites in New Braunfels has a hot tub available for guests to enjoy.
Is the Best Western Inn & Suites a smoke-free property?
Yes, this hotel is a smoke-free property, ensuring a clean environment for all guests.
Is free WiFi available at the Best Western Inn & Suites in New Braunfels?
Yes, free WiFi is provided throughout the property at no additional charge.
What are the Check-in and Check-out hours at Best Western Inn & Suites?
The Best Western Inn & Suites is open 24 hours daily for check-in and guest services.
Where is Best Western Inn & Suites located in New Braunfels?
It is located at 1493 N I-H 35, New Braunfels, TX 78130, United States.
What brand is the Best Western Inn & Suites associated with?
It is part of the Best Western brand.
Can guests stay connected online during their visit at the Best Western Inn & Suites?
Yes, free internet access is available to guests either in their rooms or at the business center.
Is there customer support or social media presence for Best Western Inn & Suites in New Braunfels?
Yes, they have a Facebook page available at https://www.facebook.com/509055162456430 and a Twitter handle @bestwestern for customer engagement.
What nearby hotels are located around Best Western Inn & Suites in New Braunfels?
Nearby hotels include Comfort Suites and Hilton Garden Inn New Braunfels, which may be useful if you are exploring accommodation options in the area.
Are there other Best Western hotels close to the Best Western Inn & Suites in New Braunfels?
Yes, there are several other Best Western Inn and Suites locations nearby, which can be convenient for travelers seeking similar accommodations in the area.
How can nearby hotels like Comfort Suites and Hilton Garden Inn New Braunfels help customers visiting Best Western Inn & Suites?
Nearby hotels such as Comfort Suites and Hilton Garden Inn New Braunfels provide alternative lodging options and may assist in overflow accommodation or when comparing amenities in New Braunfels.