Candlewood Suites Navasota by IHG

Reviews

• DO

  Dominique Ojeda

  1 day ago
  1.0
  I booked a stay at Candlewood Suites on 12/16 for the upcoming weekend because it’s a newer hotel (to avoid concerns like mold) and close to Santa’s Wonderland and A&M. My granddaughter has an immune deficiency, so staying somewhere newer felt safest. The next day, my 7-year-old granddaughter was diagnosed with strep throat and Flu B. I called the hotel to cancel and asked for the manager but was told he wasn’t available. I left my information and was advised to call between 9am–4pm. I called multiple times over two days and never received a return call. I then contacted corporate, received a case number, and was told they notified the property manager and that he should reach out. They also advised me to keep trying. I eventually reached the assistant manager, who attempted to cancel but said only the manager could complete it due to system restrictions and didn’t want me charged incorrectly. After continued attempts, I finally spoke with Mr. Sandip Patel. I explained the medical emergency and offered doctor documentation. He said I would have had to cancel the same day I booked (12/16). When I asked to speak to his supervisor, he said he was the owner. I asked if the reservation could be moved to the following weekend instead; he refused, declined issuing any credit, and repeatedly told me to dispute it with my bank. I never checked in, yet my account was charged. I attempted cancellation within 24 hours, tried to reschedule to mitigate loss, and made every effort to resolve this directly. I have now filed a dispute with my bank, and the hotel is contesting it. I trusted IHG and Candlewood Suites to provide safe accommodations and reasonable customer service in the event of an emergency. It is extremely disappointing that neither the property nor corporate has resolved this matter, and this experience reflects very poorly on the level of service provided.
• RH

  Rae Hicks

  Feb 8, 2026
  5.0
  Always clean, very quiet, comfortable beds, and friendly staff
• PS

  Pamela Sue

  Jan 30, 2026
  5.0
  Such a wonderful experience staying here at Candlewood Suites. The room was very clean and the beds were soft and comfortable. I knew it was going to be a good stay when an older lady before me was checking in and Anthony was so kind and patient with all her questions. As a mother who travels with her kids I always love running into receptionist who make me feel welcome and safe. I will definitely stay here again on my next trip out here.Thanks Anthony!
• LM

  Liliana Mayberry

  Jan 23, 2026
  5.0
  We came to a wedding weekend and Anthony assisted us during check-in on Friday night and was very helpful. He handled everything smoothly, even with the winter storm approaching, and made sure we felt comfortable and informed. His professionalism and attentiveness were greatly appreciated! Highly recommend this place to stay.
• MJ

  Mario James

  Jan 23, 2026
  5.0
  Anthony took great care of me on the late night necessities! Thanks a lot! The rooms were great, the service fantastic & like I said, Anthony is a gem.

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