Business Details
About
HotelSureStay
At the SureStay by Best Western Mission in Mission, TX, you’re sure to find rewarding value and quality. Everything you need, nothing you don’t want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.
Location
SureStay by Best Western Mission
609 East Interstate Highway 2, Mission, TX
78572, United States
Hours
Reviews
3.8
422 reviews
5 stars
218
4 stars
64
3 stars
46
2 stars
18
1 star
76
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on staff behavior; some praised helpfulness while others reported rudeness and unprofessionalism.
Cleanliness
Numerous complaints about dirty rooms, including issues with bed bugs, cockroaches, and unclean bathrooms.
Facilities
Facilities are outdated and in need of maintenance; issues with pool cleanliness and breakfast quality were frequently mentioned.
Value
Customers felt the hotel was overpriced for the quality of service and accommodations provided.
Location
Positive feedback on the hotel's convenient location, though overshadowed by other negative experiences.
- NHNetty HernandezDec 31, 20251.0Its a horrible stay! Sheets are dingy just like the pillows. Floors are dirty! Its just a very old hotels by Best Western that I would call it motel instead!!
- GVGabriela ValdezDec 30, 20251.0Había cucarachas en el cuarto, no solo 1 infestado de cucarachas, las respuesta de la persona encargada fue cambien de cuarto ese es el que está más infestado, fuimos al otro y estaba peor cucarachas muertas. Pedimos enseguida reembolso y nos comentaron que habláramos hoy pero nadie contesta, no nos quedamos la noche por lo infestado que estaba, tengo comprobante de los pagos, marcamos y no responde.
- CMCell MooreNov 26, 20251.0When the manager isn't willing to work with you no matter what inconveniences you've had to endure without having any control over your situation whatsoever, cancels your reservation, but STILL takes your money in full for your entire stay while denying you access to even a SINGLE day, you know the hotel is bad. Hoping this place gets a new manager soon, cause my experience can't happen again.
- LOLexus OlsonNov 25, 20251.0if you miss your check in, they automatically charge you for your full stay and cancel EVERYTHING. make it make sense, you can keep my money but i can’t stay the other 4 days i paid for??? DO NOT STAY HERE THEY DONT CARE ABOUT YOU AT ALLLLLLL. manager was called and she didn’t give care at all they said all we can do is REBOOK with $0 dollars back at all. why would i give you my money x2 🤣💀
- AMAngelica Guerrero McMurrayOct 27, 20255.0Great place at a great price.
Frequently Asked Questions About SureStay by Best Western Mission
What is the full address of SureStay by Best Western Mission?
SureStay by Best Western Mission is located at 609 East Interstate Highway 2, Mission, TX 78572, USA.
What are the operating hours of SureStay by Best Western Mission?
The hotel is open 24 hours a day, seven days a week.
Does SureStay by Best Western Mission offer free WiFi to guests?
Yes, free WiFi is available for all guests at SureStay by Best Western Mission.
Is there a fitness center available at SureStay by Best Western Mission?
Yes, a fitness center is available for guests to use at the hotel.
What promotion is currently featured at SureStay by Best Western Mission?
Stay 2 nights and get a $50 Best Western Gift Card as a promotion from the hotel.
How can I contact SureStay by Best Western Mission by phone?
You can call SureStay by Best Western Mission at +1 956-583-9290.
Does SureStay by Best Western Mission have an online booking website?
Yes, you can book rooms online at the official Best Western website for this hotel.
Are there other hotels near SureStay by Best Western Mission?
Yes, the Las Palmas Inn Mission, TX is a nearby hotel option close to SureStay by Best Western Mission.
How might guests benefit from the nearby Las Palmas Inn Mission, TX?
Guests looking for alternative accommodations or options for longer stays can consider Las Palmas Inn Mission, TX nearby.
What is a travel tip for visitors staying at SureStay by Best Western Mission?
Visitors can explore other nearby hotels like Las Palmas Inn Mission, TX, or use local services for transit, ensuring convenient travel around Mission, TX.