Holiday Inn & Suites McKinney - N Allen by IHG

Reviews

• RC

  Rick Chappell

  Oct 19, 2025
  1.0
  When we arrived, I stood at the desk for 7 minutes, yes I looked, while the desk attendant was on the phone with someone that was making a reservation. Not once during that time did she even look up and acknowledge me. Not once. Not to mention what should have been done is to put that person on hold and take care of the one in front of you. Basic customer service. We eventually checked in and went to our room. As my wife was going to lay the baby on the bed, she noticed several blood spots on the comforter. I called to the desk and she said she would move me to another room. Not an apology for that or even act surprised. So I had to go back down to the desk and get another key. We switched rooms and the AC wasn’t working. I called down again and she said to check the wall unit to make sure it was on. I told her there was no wall unit just the thermostat. She then said she needed to turn the unit on from her end. It then started working. We had a wedding to go to and later that evening I was in the bathroom. I looked down and there was a clump of hair on the floor. Pictures are here. How can the cleaning crew not see that as it was right by the counter leg. And no it wasn’t either of ours. So blood on the comforter in one room, and now hair on the floor in the bathroom of another. How clean is this hotel??? Why aren’t guests acknowledged when they walk in??? When we left this morning there was NO ONE attending the desk? I brought our luggage down on a cart. Went out to get the car. Loaded it up. Took the cart back in. Waited in wife and baby to come down. They did and I helped them in the car. All during this time there was no one at the desk.
• GZ

  G ZAVAGLIA

  Oct 19, 2025
  2.0
  4th floor smelled like a foot
• BS

  Brian Snyder

  Oct 14, 2025
  5.0
  Manager Oscar is great! Great staff great location, absolutely fantastic.
• AA

  Anna

  Oct 4, 2025
  5.0
  Courtney is the absolute BEST bartender! My drink was perfectly balanced and her positive attitude contributed to the good vibes here!
• JM

  Jessica Johnson Moore

  Sep 23, 2025
  1.0
  I was so unimpressed and humiliated, by the time I left this hotel.The electricity went out at 2 AM, which was not their fault. And that did not upset me. But as a disabled person.I asked india for help down the stairs.Because I couldn't get my wheelchair and two bags down alone.I needed help.I could do the stairs and she hung the phone up on me. All I needed was HELP! I can hop down stairs on my own. I asked India for help down the stairs. Because I couldn't get my wheelchair and 2 bags down alone. I needed help i said . I could do the stairs and she HUNG the phone up on ME. LEFT ME ON THE SECOND FLOOR STRANDED. I was forced to ask people on the 2nd floor to please go downstairs. And ask someone to come up to help me down. She left me there for 2 and 1/2 hours. Stranded with no electricity. Then, once I got through on the line and she actually picked up, India was so disrespectful on the phone. She asked me if I could walk. I responded, yes, ma'am. I can walk. I just can't get down the stairs with my wheelchair. And 2 bags and my purse, could you help me? She sent no one!!!! It was so disappointing to see one human treat another human-like that. So DISAPPOINTING 😞 😢 The property manager did give me a refund. Which is what I had asked for and an apology. No, one needs to be in trouble. People just need to be properly trained!! I do think it was fair for them to acknowledge the problem which they did. And the refund, which they did thank you.

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