Holiday Inn Express & Suites Marble Falls by IHG

Reviews

• CK

  Charles Kapitza

  Nov 8, 2025
  4.0
  This place was great the breakfast was simple and easy and the rooms were nice and clean. But the real star was a gentleman named Jake at the front desk. Super kind, willing to help and overall chill dude will be back again.
• TL

  Teb Lemminc

  Nov 7, 2025
  5.0
  To the man named jake at the service desk you killed it dude. The amount of Karen's he got it a span of 30 minutes just being rude to him and over unpleasant but, he handled it professionally and with the highest customer service effort 10/10 dude.
• AS

  Anthony Shearin

  Oct 29, 2025
  3.0
  Trying to make a change to my reservation was beyond frustrating! I tried to use the app and got error messages. I then contacted the One Rewards guest services, and the first rep stated he was not able to help and that I needed to contact another department. After contacting that department, the rep told me that the reservation was in a ‘view only’ status and that he could not assist; I needed to contact the hotel directly. I called the hotel, and the phone rang over 20 times with no answer, at which time I received a recording that started to give instructions before the line was disconnected. I called back, and the phone again rang over 20 times with no answer, so I hung up. I called back, and after 7 or so rings, it was answered by a male. When I started to explain the situation, the line was disconnected. At this point, I called back to One Rewards, and after being transferred to a couple of different people, the representative I spoke with stated he would send an internal message to the property. PROPERTY 1. The parking lot lamp pole by the entrance is not working. 2. Planter pots under porte co·chère empty or have dying plants. 3. Concrete block of handicapped parking spot badly damaged. 4. The beverage vending machine on the 3rd floor is not working. 5. Ice machine on 3rd floor missing – even though signage indicates ‘Ice Machine’. 6. Only washer and dryer are out of service; it has been this way for months, according to other reviews. 7. Extension cord ran to ice machine on 1st floor (unsightly and a possible safety hazard). 8. Door to elevator room propped open. 9. The elevator makes a loud noise and shudders when it reaches the 3rd floor. 10. Wall damaged / sticky residue by elevator call buttons on 1st floor. 11. The beverage machine on the 1st floor is basically empty with a few selections. 12. No staff members were in any type of uniform, and no staff members were wearing a nametag. 13. The ‘pantry’ items needed to be organized, replenished – there were only a few cold items. ROOM 319 1. Window exteriors are very dirty. 2. Holes in and marks on the wall near the bed – appears to be where artwork was hanging. 3. Holes in the wall above the artwork over the couch. 4. Artwork above the couch is in poor condition / broken. 5. Grout at the base of the toilet is discolored/missing. 6. Desk chair is broken; will not stay elevated. It sat so low that I had to put pillows in the chair. 7. DND sign missing. POSITIVES 1. The breakfast items appeared fresh and were tasty. The attendant kept herself busy refilling items, wiping the counter, etc. 2. The staff were friendly. 3. No issues with my room cleanliness (only maintenance). 4. The hotel did not have any unpleasant smells (only visited the 1st and 3rd floors).
• BO

  Bobby Olmstead

  Oct 20, 2025
  1.0
  Came for a quick trip for my kids fall break. We had 2 rooms. The stay was fine there were a few things we didnt like but didnt let it bother us and didnt complain about them either ( dirty/green pool, bathroom sink wouldnt drain, mold on mattress of pull out couch). About 2 hours after we checked out we got a call from the manager Angel who claimed he was charging us $260+ for a missing ottoman in one of the rooms. We were there for 2 days and there was never an ottoman in that room when we checked in. He claimed maybe my kids damaged it and we tried to get rid of it and he couldnt tell if we were lying or not. We asked for him to look at the video cameras and he would see that we in fact did not take an ottoman. He said "im not going to sit down and look at 24 hours of video". Shortly after the call the head manager called to say he was refunding us for the charge of the ottoman. We have been an IHG diamond club member since 2001 for work and vacation and have never been treated so poorly. While we are thankful the head manager did refund us/apoligize on behalf we still had a hold on our card for several days and ruined our mood for the remainder of our trip home which is a shame because we really loved the town of Marble Falls. We still have not recieved an apology from Angel for accusing us of stealing. Would love to know what actually happened with this ottoman.
• CL

  Cody Lakey

  Oct 12, 2025
  5.0
  Was an awesome experience and for the price can't beat a free breakfast and all the friendly service and after the 1st night which was a Thursday night they apparently went to weekend rates and we weren't going to stay an additional night but they called us back and said they would give us what we paid the previous night and we were so happy with their customer service we stayed an additional night. So if traveling this way this Hotel can't be beat...

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