Best Western Plus Crown Colony Inn & Suites

Reviews

• MG

  Michael Gifford

  Feb 23, 2026
  1.0
  I made a reservation online, but the doors were locked and I couldn’t even get in. Nobody would answer the door and I had to go to a completely different hotel. It was very hard to get a refund.
• RN

  Raven Nauman

  Feb 5, 2026
  1.0
  The AC in our room does not work, shutting off every 3 seconds. Sometimes staying on 15 seconds and shutting down again, the compressor won't click on, I believe it is broken. Makes sleep very difficult, i contacted the phone number they told me to text if we needed something. I should have gone to the desk but didnt want to disturb my coworker. That ac problem is terrible for a 209 dollar place to sleep for the night.
• ZK

  Zach Kincade

  Jan 11, 2026
  5.0
  The rooms were in good shape. Not the most clean hotel I've ever stayed in but not dirty. The breakfast was really nice.
• CC

  Charles Collins

  Dec 29, 2025
  3.0
  I stayed there 2 nights, this past Christmas eve and Christmas day, one issue i had was there were a couple of roaches crawling around the microwave area, and the second issue was my 9 month old had a small accident in the bed and I requested could the sheet be changed as I was headed out to visit family. The receptionist nonchalantly handed me a sheet, showed zero concerns about both issues with room. I was very disappointed. Not sure I'll stay there again.
• SC

  Stephanie Corona

  Dec 16, 2025
  5.0
  I absolutely love staying here! I have been back and forth to Lufkin over the last month and a half and I have stayed at Hilton and Best Western. This Best Western has the most friendly staff I have ever experienced at a hotel. Every single person has a smile on their face every time I come across them. While the hotel is probably at least 20 years old, it is always clean and it always smells fresh. The TV in the room is upgraded and you can use streaming accounts and you don't have to watch that outdated standard hotel viewing that is full of commercials.The pool is sparkling and the parking lot seems safe. There are three restaurants that back up to the parking lot that are all good. The breakfast in the morning is better than most hotels, especially since it is served with a smiling face! My favorite is the coffee on demand in the lobby where you can get a cappuccino, and espresso, or just regular coffee decaf or not anytime of the day. They also have a freshwater dispenser right next to the coffee dispenser. Absolute five star in my book!

Frequently Asked Questions About Best Western Plus Crown Colony Inn & Suites