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Tru by Hilton Lubbock Southwest

3.9
(467 reviews)

Business Details

6407 62nd Street, Lubbock, TX
79424, United States
(806) 701-4888
https://www.hilton.com/en/hotels/lbbckru-tru-lubbock-southwest/

About

HotelTru by Hilton
Daily Mandatory Charge includes: Texas Recovery Fee. Enjoy modern convenience at our new Tru by Hilton Lubbock Southwest. Just off Highway 62 and Loop 289, we are less than 10 minutes from Texas Tech University and less than 20 minutes from the airport. Our smaller, efficiently designed rooms feature a comfortable bed with crisp white sheets, large HDTV with premium channels, and a big, bright bathroom with tons of counter space. Start you day with free hot breakfast in our large lobby. Craft an indulgent waffle boat masterpiece or enjoy healthy choices like fruit and chicken sausages. Our 24/7 market offers gourmet snacks, local treats and single-serve beer and wine. Hot LavAzza coffee, Stash tea and hot chocolate is always fresh and free: you can even jazz up your cup with flavored syrups. Hang out in our big lobby and play games with friends, or work from a semi-private alcove and enjoy free WiFi, wireless printing and easy-to-reach charging spots. Take a dip in our outdoor pool, work out in the fitness center or unwind on the patio. Affordable travel now comes with unexpected things – like certainty.

Location

Tru by Hilton Lubbock Southwest
6407 62nd Street, Lubbock, TX
79424, United States

Hours

Reviews

3.9
467 reviews
5 stars
234
4 stars
95
3 stars
60
2 stars
29
1 star
49

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers reported issues with room cleanliness, including dirty floors, hair in showers, and uncleaned areas.

Customer Service

While some staff members received praise for their friendliness and helpfulness, others were criticized for rudeness and lack of responsiveness.

Breakfast Quality

Several guests expressed disappointment with the breakfast offerings, citing lack of variety and items running out early.

Room Condition

Numerous reviews mentioned problems with room conditions, including uncomfortable beds, broken amenities, and maintenance issues.

Location and Value

Guests appreciated the hotel's location and found it to be a good value for the price, despite the issues reported.
  • DB
    dara benoit
    1 day ago
    5.0
    I can't rave enough about the cleanliness of this hotel and their friendly staff. Especially Esmerelda who went above and beyond when I lost the cord to my phone charger. She gave me hers!! Wonderful pool area and free breakfast with lots of options. Nice lounge area with pool table, giant Connect 4 and Jenga too.
  • VV
    Victoria
    3 days ago
    5.0
    Front desk lady was so sweet!
  • MS
    Maria Salazar
    Feb 24, 2026
    5.0
    Great service and clean rooms.
  • DB
    Desiree Basilio
    Feb 24, 2026
    5.0
    Great location and customer service. The room was very clean. Will return!
  • IW
    Irina Wacker
    Feb 11, 2026
    5.0
    I had a great time at the hotel. Nice clean room and the folks up front at the counter were nice . The bed was super comfortable .Staff very great .Thinks

Brand Certified Facts from Tru by Hilton Lubbock Southwest

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Certified March 01, 2026Yext Knowledge Graph
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