Business Details
About
Hotel
Daily Mandatory Charge includes: Texas Recovery Fee.
Enjoy modern convenience at our new Tru by Hilton Lubbock Southwest. Just off Highway 62 and Loop 289, we are less than 10 minutes from Texas Tech University and less than 20 minutes from the airport. Our smaller, efficiently designed rooms feature a comfortable bed with crisp white sheets, large HDTV with premium channels, and a big, bright bathroom with tons of counter space.
Start you day with free hot breakfast in our large lobby. Craft an indulgent waffle boat masterpiece or enjoy healthy choices like fruit and chicken sausages. Our 24/7 market offers gourmet snacks, local treats and single-serve beer and wine. Hot LavAzza coffee, Stash tea and hot chocolate is always fresh and free: you can even jazz up your cup with flavored syrups.
Hang out in our big lobby and play games with friends, or work from a semi-private alcove and enjoy free WiFi, wireless printing and easy-to-reach charging spots. Take a dip in our outdoor pool, work out in the fitness center or unwind on the patio.
Affordable travel now comes with unexpected things – like certainty.
Location
Hours
Reviews
3.9
453 reviews
5 stars
224
4 stars
92
3 stars
59
2 stars
29
1 star
49
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted cleanliness problems, including dirty rooms, hair in showers, and unclean common areas.
Staff Performance
While some guests praised the staff for their friendliness and helpfulness, others reported rude behavior and poor customer service.
Breakfast Quality
Guests expressed disappointment with the breakfast offerings, citing lack of food, poor quality, and early closure.
Room Condition
Several reviews mentioned issues with room maintenance, including peeling wallpaper, broken amenities, and unpleasant odors.
Value for Money
Many customers felt the hotel did not provide good value for the price, citing small room sizes and inadequate facilities.
- BHBrad Hutton1 day ago3.0Upscale Motel 6...all the employees were pleasant - place was well kept.
- MYMark YandellNov 13, 20254.0Nice clean rooms and the folks up front at the counter were very nice and accommodating. The only negative thing is that the loading spot that all hotels have is very small, but that didn't matter since the manager thinks it's her own personal parking spot. I was there over night and both days she parked her car there so no one could pull up to load it unpaid their bags. There was even an open spot about 15 feet from where she parked now. Very unprofessional!!
- JMJody McCallonNov 12, 20255.0M was a very good waitress and the food was delicious.
- KCKellie ChewningOct 27, 20253.0Staff was great. No waffle bar, no hot chocolate, no yogurt bar as promised on the website. Lots of out of order signs around the building. No regular sugar at the coffee bar. The pool sticks are missing the tops, there were no board games except uno. Room was clean but peeling wallpaper and water damage around windows. Definitely needs a refresh around here. We booked for the breakfast that they were out of everything for at 6 am.
- LBLola BaileyOct 16, 20251.0Horrible customer service! But makes sense since the GM Jessica gets arrested for public intoxication. Be very careful here! When we stayed a bottle of my controlled substance was missing and report was files.
Frequently Asked Questions About Tru by Hilton Lubbock Southwest
What are the check-in and check-out times at Tru by Hilton Lubbock Southwest?
Check-in time is 3:00 PM and check-out time is 12:00 PM at Tru by Hilton Lubbock Southwest.
Is parking available at Tru by Hilton Lubbock Southwest?
Yes, free self-parking is available for guests at Tru by Hilton Lubbock Southwest.
Does Tru by Hilton Lubbock Southwest allow pets?
Yes, Tru by Hilton Lubbock Southwest welcomes both cats and dogs as pets.
Is breakfast included with a stay at Tru by Hilton Lubbock Southwest?
Yes, guests can enjoy a free hot breakfast each morning at Tru by Hilton Lubbock Southwest.
What amenities are offered at Tru by Hilton Lubbock Southwest?
Amenities include a free fitness center, outdoor pool, game room, business center, free WiFi, 24-hour front desk, convenience store, self-service laundry, and digital room keys.
How does Tru by Hilton Lubbock Southwest accommodate guests with mobility needs?
The hotel has accessible parking, accessible elevators, and is fully mobility accessible to accommodate guests with mobility needs.
What nearby hotels are close to Tru by Hilton Lubbock Southwest?
Nearby hotels include Residence Inn, La Quinta Inn & Suites by Wyndham Lubbock Southwest, Arbor Hotel & Conference Center, and Country Inn & Suites by Radisson Lubbock Southwest.
Are there any nearby restaurants close to Tru by Hilton Lubbock Southwest?
Yes, Bombshells Restaurant & Bar, Laredo Taco Company, and Little Woodrow's are nearby dining options offering American cuisine and tacos.
Where can I find convenience stores near Tru by Hilton Lubbock Southwest?
Nearby convenience stores include 7-Eleven, Stripes, and Phillips 66 Gas, which also offers car wash service.
What payment methods are accepted at Tru by Hilton Lubbock Southwest?
Payment options at the hotel include American Express, Cash, Diners Club, Discover, Mastercard, Traveler's Check, and Visa.