Business Details
About
HotelTru by Hilton
Daily Mandatory Charge includes: Texas Recovery Fee.
Enjoy modern convenience at our new Tru by Hilton Lubbock Southwest. Just off Highway 62 and Loop 289, we are less than 10 minutes from Texas Tech University and less than 20 minutes from the airport. Our smaller, efficiently designed rooms feature a comfortable bed with crisp white sheets, large HDTV with premium channels, and a big, bright bathroom with tons of counter space.
Start you day with free hot breakfast in our large lobby. Craft an indulgent waffle boat masterpiece or enjoy healthy choices like fruit and chicken sausages. Our 24/7 market offers gourmet snacks, local treats and single-serve beer and wine. Hot LavAzza coffee, Stash tea and hot chocolate is always fresh and free: you can even jazz up your cup with flavored syrups.
Hang out in our big lobby and play games with friends, or work from a semi-private alcove and enjoy free WiFi, wireless printing and easy-to-reach charging spots. Take a dip in our outdoor pool, work out in the fitness center or unwind on the patio.
Affordable travel now comes with unexpected things – like certainty.
Location
Hours
Reviews
3.9
459 reviews
5 stars
226
4 stars
95
3 stars
60
2 stars
29
1 star
49
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and helpful staff, highlighting individual employees for their excellent service.
Cleanliness Issues
Numerous reviews mentioned cleanliness problems, including dirty rooms, unclean bathrooms, and debris left in rooms.
Breakfast Quality
Several guests expressed disappointment with the breakfast offerings, citing lack of variety and items running out.
Room Condition
Feedback indicated issues with room maintenance, including uncomfortable beds, broken amenities, and overall poor upkeep.
Pet Policy
Some guests reported dissatisfaction with the pet policy and fees, feeling that their emotional support animals were not treated with respect.
- QJQuincy Alexander Jones3 days ago5.0Great place to stay in Lubbock! Perfect location. Great staff, friendly with A1 customer service. Kyria was super helpful with our reservation and took care of us whenever we needed anything. Will be our go to whenever we need an overnight in Lubbock!
- RCRyan CampDec 27, 20255.0Drove 18.5 from Nashville, Tn and couldn’t have chosen a better place, staff, and location to stay for Christmas! Kaden, John, and all the other staff members made our stay magical. The hotel was per friendly for our Border Collie and Chihuahua! The breakfast was great and people were friendly! 10 out of 10!!! Merry Christmas to everyone at Tru by Hilton!
- SDSteve DeaneDec 23, 20251.0The beds are absolutely the worst, hard as a rock! The hardest mattress sitting on a piece of covered plywood! Absolutely no give at all. The I didn't sleep at all! The night shift guy had absolutely no clue on customer service. Made no notes on my stay for management to follow-up with!
- SHSam HornDec 12, 20254.0Rooms not so clean or in good shape. Janitor mopping the floor during breakfast.
- MRMonica ReyesDec 11, 20254.0Our stay here was okay. Rooms could have been a bit cleaner and most of the lights were broken. Our phone didnt work to call down for anything we needed. Parking is very very slim.
Frequently Asked Questions About Tru by Hilton Lubbock Southwest
What are the check-in and check-out times at Tru by Hilton Lubbock Southwest?
Check-in time is 3:00 PM and check-out time is 12:00 PM at Tru by Hilton Lubbock Southwest.
Is parking available at Tru by Hilton Lubbock Southwest?
Yes, free self-parking is available for guests at Tru by Hilton Lubbock Southwest.
Does Tru by Hilton Lubbock Southwest allow pets?
Yes, Tru by Hilton Lubbock Southwest welcomes both cats and dogs as pets.
Is breakfast included with a stay at Tru by Hilton Lubbock Southwest?
Yes, guests can enjoy a free hot breakfast each morning at Tru by Hilton Lubbock Southwest.
What amenities are offered at Tru by Hilton Lubbock Southwest?
Amenities include a free fitness center, outdoor pool, game room, business center, free WiFi, 24-hour front desk, convenience store, self-service laundry, and digital room keys.
How does Tru by Hilton Lubbock Southwest accommodate guests with mobility needs?
The hotel has accessible parking, accessible elevators, and is fully mobility accessible to accommodate guests with mobility needs.
What nearby hotels are close to Tru by Hilton Lubbock Southwest?
Nearby hotels include Residence Inn, La Quinta Inn & Suites by Wyndham Lubbock Southwest, Arbor Hotel & Conference Center, and Country Inn & Suites by Radisson Lubbock Southwest.
Are there any nearby restaurants close to Tru by Hilton Lubbock Southwest?
Yes, Bombshells Restaurant & Bar, Laredo Taco Company, and Little Woodrow's are nearby dining options offering American cuisine and tacos.
Where can I find convenience stores near Tru by Hilton Lubbock Southwest?
Nearby convenience stores include 7-Eleven, Stripes, and Phillips 66 Gas, which also offers car wash service.
What payment methods are accepted at Tru by Hilton Lubbock Southwest?
Payment options at the hotel include American Express, Cash, Diners Club, Discover, Mastercard, Traveler's Check, and Visa.