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SureStay Plus by Best Western Lubbock Medical Center

3.6
(582 reviews)

Business Details

3901 19th St, Lubbock, TX
79410, United States
(806) 792-5181
http://bestwestern.com

About

HotelSureStay
At the SureStay Plus by Best Western Lubbock Medical Center in Lubbock, TX, you’re sure to find great value and modern convenience. SureStay® Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.

Location

SureStay Plus by Best Western Lubbock Medical Center
3901 19th St, Lubbock, TX
79410, United States

Hours

Reviews

3.6
582 reviews
5 stars
253
4 stars
105
3 stars
67
2 stars
38
1 star
119

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Numerous reviews highlighted severe cleanliness problems, including reports of cockroaches, bed bugs, and unclean bathrooms.

Staff Performance

While some guests praised the friendly staff, many reported rude or unhelpful interactions, particularly at the front desk.

Maintenance and Condition

The hotel is described as old and in need of significant maintenance and updates, with issues like broken elevators and poor air quality.

Breakfast Quality

Guests frequently complained about the breakfast being inadequate, with items running out and food served cold.

Location Convenience

The hotel is noted for its convenient location near the hospital and other amenities, which some guests found beneficial.
  • PP
    prelude
    Feb 14, 2026
    1.0
    service very rude
  • SW
    Sybrina Wiggins
    Feb 2, 2026
    5.0
    The room was very nice and the breakfast but that coffee was above all, it was really really good. I enjoyed my stay there. Very polite service and all was excellent
  • JC
    Jackie Calderon
    Jan 8, 2026
    1.0
    We used priceline to book our stay. They gave us the sure stay. We did not know it was this motel as they have painted the outside. My sister has stayed there before and there were coachroaches everywhere. The room spelled of urine. Also bed bugs were seen as well. She left right away. Priceline did try to get a refund for us. They would nor refund the money. Do not stay here. It is very creepy as well. We were here for medical. So so disappointed. Apparently they won't work with you even after you tell them what's going on. Absolutely unprofessional.
  • DS
    Diego Silva
    Jan 5, 2026
    1.0
    Our stay was not good. I would not recommend this hotel. The rooms smelled old and musty. Yes, the building is old, and the hotel has been renovated. I would suggest to management they verify indoor air quality requirements. The rooms were not cleaned areas were missed. One elevator was out of service. The breakfast was awful. We used CheapOair for our reservation. According to them the reviews were good. The previous reviews were misleading. Very disappointed.
  • JM
    Jonathan McWilliams
    Jan 4, 2026
    2.0
    Staff was nice but there was maintenance being done till 11:30am and ended up with bed bug bites

Frequently Asked Questions About SureStay Plus by Best Western Lubbock Medical Center

What is the name and location of the hotel?

The hotel is SureStay Plus by Best Western Lubbock Medical Center located at 3901 19th St, Lubbock, TX 79410, US.

Does the hotel offer free Wi-Fi to guests?

Yes, free Wi-Fi is available for all guests at SureStay Plus by Best Western Lubbock Medical Center.

Brand Certified Facts from SureStay Plus by Best Western Lubbock Medical Center

SureStay Plus by Best Western Lubbock Medical Center partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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