About
Hotel
At the SureStay Plus by Best Western Lubbock Medical Center in Lubbock, TX, you’re sure to find great value and modern convenience. SureStay® Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.
Location
SureStay Plus by Best Western Lubbock Medical Center
3901 19th St, Lubbock, TX
79410, United States
Hours
Reviews
3.6
592 reviews
5 stars
261
4 stars
108
3 stars
70
2 stars
38
1 star
115
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted severe cleanliness problems, including dirty rooms, bugs, and unclean bathrooms.
Customer Service
Mixed feedback on customer service; while some staff were friendly and accommodating, others were reported as rude and unhelpful.
Value for Money
Some guests felt the hotel offered good value for the price, while others believed it was not worth the cost due to poor conditions.
Maintenance and Upkeep
The hotel is described as older and in need of significant maintenance and updates, with many guests noting wear and tear.
Breakfast Quality
Breakfast service received negative feedback, with reports of food shortages and poor quality.
- RTRandy ToombsNov 16, 20255.0I use to stay at this place 35 years ago! It is still nice, and super well kept. I think people overlook because it does not have the "name brand". But! It is super nice still!
- NNN7141LNov 9, 20251.0I have a child that’s been in the Children’s Hospital for over a week and a ball game comes to town and they triple the price of the room even though I have nothing to do with the ball game! Doesn’t this fit the description of price gouging! Description: Involves charging significantly higher prices than what is considered normal or fair, with some laws defining an unreasonable increase as over 10%. Many states have specific laws against price gouging to protect consumers, though federal law does not specifically prohibit it.
- HEHolly EdwardsNov 1, 20253.0It's the hallway floors on the second floor and the third floor and they're all going into the middle that means the floors are sagging in my opinion like you walk down the hall and it's like the floors are sloping to the middle are the Isle which is not good
- BTBlair TessendorfOct 28, 20251.0Quoted one price charged another with no explanation. Said there would be $50 deposit they took $90 and its been 5 days still have not returned it. With today technology it is unacceptable to wait like that for your money, they didn't wait like that for their's.
- AGAmy GamblinOct 26, 20251.0If I could rate this 0 stars I would. The room was the most disgustingly, filthy room I have ever seen. Upon entering the room there live bugs. The bathroom floor had clearly not been cleaned as there were more than 10 dead roaches/bugs, pieces of trash on the floor, and hair in sink and on the floor. On the night stand were several spider webs, and it was clear the table had not been cleaned in awhile. I refused to stay there and was told a manager would be in contact to discuss refund. I’m still waiting. Don’t let the online pictures fool you!!! Our room looked nothing like the pics!
Frequently Asked Questions About SureStay Plus by Best Western Lubbock Medical Center
What is the name and location of the hotel?
The hotel is SureStay Plus by Best Western Lubbock Medical Center located at 3901 19th St, Lubbock, TX 79410, US.
Does the hotel offer free Wi-Fi to guests?
Yes, free Wi-Fi is available for all guests at SureStay Plus by Best Western Lubbock Medical Center.
Is there a restaurant available on-site at the hotel?
Yes, the hotel has a restaurant available for guests.
What are the hotel's operating hours?
The hotel is open 24 hours a day, 7 days a week, ensuring guests can check in or out at any time.
How can I contact the hotel by phone or fax?
You can reach the hotel by phone at +1 806-792-5181 or by fax at +1 806-741-1319.
Are there any special offers available at this hotel?
Yes, guests who stay 2 nights can receive a $50 Best Western Gift Card as a special promotion.
What nearby places of interest are close to the hotel?
Nearby places include The Recovery Room Lounge, Copper Lounge Lubbock, and Baymont Inn & Suites Lubbock Near Texas Tech, which offer entertainment and accommodation options for visitors.
Are there convenient food and drink options near the hotel?
Yes, guests can find nearby options like SUBWAY sandwich shop and Smoothie King for quick meals and refreshments.
Where can guests find banking and financial services near the hotel?
Nearby financial services include First Basin Credit Union, American Bank of Commerce, and ABC Bank for your banking needs.
Are there medical facilities near SureStay Plus by Best Western Lubbock Medical Center?
Yes, nearby medical facilities include Covenant Specialty Hospital, Wellness Lubbock, and U.S. Renal Care, providing convenient healthcare options for guests.