Brand Certified
SureStay Plus by Best Western Lubbock Medical Center
3.6(582 reviews)
Certified by SureStay Plus by Best Western Lubbock Medical Center • Mar 01, 2026
Business Details
3901 19th St, Lubbock, TX
79410, United States
Certified by SureStay Plus by Best Western Lubbock Medical Center • Mar 01, 2026
(806) 792-5181
Certified by SureStay Plus by Best Western Lubbock Medical Center • Mar 01, 2026
http://bestwestern.com
Certified by SureStay Plus by Best Western Lubbock Medical Center • Mar 01, 2026
About
Certified by SureStay Plus by Best Western Lubbock Medical Center • Mar 01, 2026
HotelSureStay
At the SureStay Plus by Best Western Lubbock Medical Center in Lubbock, TX, you’re sure to find great value and modern convenience. SureStay® Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.
Location
Certified by SureStay Plus by Best Western Lubbock Medical Center • Mar 01, 2026
SureStay Plus by Best Western Lubbock Medical Center
3901 19th St, Lubbock, TX
79410, United States
Hours
Certified by SureStay Plus by Best Western Lubbock Medical Center • Mar 01, 2026
Reviews
3.6
582 reviews
5 stars
253
4 stars
105
3 stars
67
2 stars
38
1 star
119
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted severe cleanliness problems, including reports of cockroaches, bed bugs, and unclean bathrooms.
Staff Performance
While some guests praised the friendly staff, many reported rude or unhelpful interactions, particularly at the front desk.
Maintenance and Condition
The hotel is described as old and in need of significant maintenance and updates, with issues like broken elevators and poor air quality.
Breakfast Quality
Guests frequently complained about the breakfast being inadequate, with items running out and food served cold.
Location Convenience
The hotel is noted for its convenient location near the hospital and other amenities, which some guests found beneficial.
- PPpreludeFeb 14, 20261.0service very rude
- SWSybrina WigginsFeb 2, 20265.0The room was very nice and the breakfast but that coffee was above all, it was really really good. I enjoyed my stay there. Very polite service and all was excellent
- JCJackie CalderonJan 8, 20261.0We used priceline to book our stay. They gave us the sure stay. We did not know it was this motel as they have painted the outside. My sister has stayed there before and there were coachroaches everywhere. The room spelled of urine. Also bed bugs were seen as well. She left right away. Priceline did try to get a refund for us. They would nor refund the money. Do not stay here. It is very creepy as well. We were here for medical. So so disappointed. Apparently they won't work with you even after you tell them what's going on. Absolutely unprofessional.
- DSDiego SilvaJan 5, 20261.0Our stay was not good. I would not recommend this hotel. The rooms smelled old and musty. Yes, the building is old, and the hotel has been renovated. I would suggest to management they verify indoor air quality requirements. The rooms were not cleaned areas were missed. One elevator was out of service. The breakfast was awful. We used CheapOair for our reservation. According to them the reviews were good. The previous reviews were misleading. Very disappointed.
- JMJonathan McWilliamsJan 4, 20262.0Staff was nice but there was maintenance being done till 11:30am and ended up with bed bug bites
Frequently Asked Questions About SureStay Plus by Best Western Lubbock Medical Center
What is the name and location of the hotel?
The hotel is SureStay Plus by Best Western Lubbock Medical Center located at 3901 19th St, Lubbock, TX 79410, US.
Does the hotel offer free Wi-Fi to guests?
Yes, free Wi-Fi is available for all guests at SureStay Plus by Best Western Lubbock Medical Center.
Is there a restaurant available on-site at the hotel?
Yes, the hotel has a restaurant available for guests.
What are the hotel's operating hours?
The hotel is open 24 hours a day, 7 days a week, ensuring guests can check in or out at any time.
How can I contact the hotel by phone or fax?
You can reach the hotel by phone at +1 806-792-5181 or by fax at +1 806-741-1319.
Are there any special offers available at this hotel?
Yes, guests who stay 2 nights can receive a $50 Best Western Gift Card as a special promotion.
What nearby places of interest are close to the hotel?
Nearby places include The Recovery Room Lounge, Copper Lounge Lubbock, and Baymont Inn & Suites Lubbock Near Texas Tech, which offer entertainment and accommodation options for visitors.
Are there convenient food and drink options near the hotel?
Yes, guests can find nearby options like SUBWAY sandwich shop and Smoothie King for quick meals and refreshments.
Where can guests find banking and financial services near the hotel?
Nearby financial services include First Basin Credit Union, American Bank of Commerce, and ABC Bank for your banking needs.
Are there medical facilities near SureStay Plus by Best Western Lubbock Medical Center?
Yes, nearby medical facilities include Covenant Specialty Hospital, Wellness Lubbock, and U.S. Renal Care, providing convenient healthcare options for guests.
Brand Certified Facts from SureStay Plus by Best Western Lubbock Medical Center
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