Business Details
About
HotelWedding VenueBusiness Meeting Locations
Experience Lubbock, TX From Our Hotel's PropertyWide-open skies and rugged landscape characterize this region, known as the South Plains. Growing larger each year, this bustling city still retains its West Texas charm, and when you stay at our hotel's facility in Lubbock, we'll make sure you get a big dose of Southern hospitality.Because we're right off Highway 82, we're just minutes from Covenant Medical Center, Texas Tech University and the businesses of downtown Lubbock. The hotel's staff is also happy to assist if you need to host a seminar or gathering in one of the event rooms. To prepare for the meeting, feel free to use the Business Center and the complimentary wireless HSIA.While you compare hotels in Lubbock, keep in mind that we're just moments from South Plains Mall and short walk from Canyon West Shopping Center. For more information on the city's history visit the National Ranching Heritage Center or the Buddy Holly Center. Our accommodations are also close to Main Event, Joyland Amusement Park, the Depot District and the American Wind Power Center.The Holiday Inn Express & Suites Lubbock West hotel has premium amenities at a price you can afford. Sample all your breakfast favorites at the free, hot Express Start Breakfast Bar before exploring Lubbock, or hit the hotel's Fitness Center for an invigorating workout. Visit us on your next trip and enjoy unique features like our aquarium that houses a catfish named Paws.
Location
Holiday Inn Express & Suites Lubbock West by IHG
6023 45th Street, Lubbock, TX
79407, United States
Hours
Reviews
3.9
578 reviews
5 stars
275
4 stars
138
3 stars
64
2 stars
39
1 star
62
What are people saying?
AI-generated from recent customer reviews
Cleanliness
While many guests praised the cleanliness of the rooms, several reviews highlighted issues with dirty bathrooms, unemptied trash, and maintenance problems.
Staff Service
The staff received consistent praise for being friendly, helpful, and accommodating, with specific mentions of exceptional service from individuals like Giselle and Timothy.
Amenities
Guests enjoyed the breakfast offerings and comfortable beds, but there were complaints about the pool and hot tub conditions, as well as maintenance issues with room facilities.
Noise Levels
Multiple reviews noted poor soundproofing, with guests frequently disturbed by noise from neighboring rooms and hallways.
Maintenance Issues
Several guests reported various maintenance problems, including malfunctioning air conditioning, plumbing issues, and general disrepair of the hotel facilities.
- APAngelica Perea3 days ago1.0Our room was grimy, GRIMY. I would have taken more photos of the sink but I couldn’t. I had to stop . I didn’t even want to know what was under there.
- JHJone HuberOct 29, 20252.0This was just yet another run down Holiday Inn Express. My morning shower consisted of standing in ankle deep water of somebody else's filth before me. The shower head was so slow that a 10 minute shower took me 40 minutes just to get the shampoo & cream rinse out of my long hair. Unacceptable! The pool was way to cold to swim in and the hot tub had to many chemicals in it. The pool area was very dim lit and grungy. This is a HIE that we will never come back to.
- PPPaula PruittSep 28, 20255.0Bed was a little hard, but we slept good and sound.
- AMAurora MartinezSep 7, 20255.0Hands down one of the best motels! The customer service is amazing—friendly, helpful, and always ready to answer any questions. They go out of their way to make sure you have the best stay experience. The rooms are clean, comfortable, and inviting. The pool and hot tub are the perfect touch for relaxing and unwinding after a long day. Special shout-out to the front desk employee who checked us in and the amazing staff member who takes care of breakfast—you both rock! 🙌 Highly recommend!”
- CSChalo SalazarSep 7, 20251.0I stayed here with my kids and we had the worst experience. They put us on second floor in room 212 the window and carport second level is full with pigeons and did not let us sleep at all. Do not stay in this room or you will not sleep
Frequently Asked Questions About Holiday Inn Express & Suites Lubbock West by IHG
What accessibility features does Holiday Inn Express & Suites Lubbock West offer?
The hotel provides accessible parking, mobility accessible facilities, and an elevator to ensure convenience for guests with disabilities.
Is breakfast included with a stay at the Holiday Inn Express & Suites Lubbock West?
Yes, the hotel offers a free Express Start Breakfast Bar featuring a buffet breakfast for all guests.
What are the check-in and check-out times for this hotel?
Check-in time is at 3:00 PM and check-out is at 11:00 AM.
Does the hotel offer free Wi-Fi to guests?
Yes, complimentary Wi-Fi is available throughout public areas of the hotel.
Are pets allowed at Holiday Inn Express & Suites Lubbock West?
No, pets including dogs and cats are not allowed at the hotel.
What fitness amenities are available at the hotel?
Guests can enjoy a free fitness center equipped with elliptical machines, treadmills, and free weights.
Are there any nearby shopping centers guests can visit?
Yes, guests can easily visit the nearby South Plains Mall and Canyon West Shopping Center, both great options for shopping during their stay.
Which entertainment venues are located near the hotel?
Nearby entertainment options include Main Event Lubbock for arcade and bowling fun, Joyland Amusement Park for family attractions, and the Depot District for nightlife and dining.
Are there any nearby medical or wellness facilities?
Yes, there are medical and wellness facilities nearby such as Bryce Olson Physical Therapy, Personal Injury Doctor Now, and Wellstar Wellness gym.
What booking options are available for this hotel?
Guests can book rooms directly via the IHG website or through the IHG Hotels & Rewards mobile app available on iOS and Android platforms with quick links provided.