Hilton Garden Inn Lubbock

Reviews

• AS

  Andre Slintak

  Feb 17, 2026
  3.0
  They have a firepit adjacent to the lobby entrance which came in very handy during the January 2026 cold snap! Just to the west of the hotel, there is actually a stretch of dirt road. If you have a 4x4 rental, it is a great spot to do some early morning mudding!!
• AM

  Amy Montanez

  Feb 16, 2026
  5.0
  Out of like 6 hotels we have stayed at in Lubbock, this is by far the best one. Best service, best in cleanliness, beds comfortable. We will frequent this Hilton hotel everytime we come to Lubbock now.
• TH

  Theressa Hollivay

  Jan 11, 2026
  3.0
  Reservation at Hilton Garden Inn On January 2, 2026, we encountered a delay in check-in until 3:00 PM. We comprehended the situation and proceeded with the check-in using the voucher that was valid until June. The manager at the time was unfamiliar with the voucher’s usage and assured us that she would provide instructions by Monday. We provided her with ample time to respond, and she did so promptly. The room was immaculate. The day was otherwise flawless, except for the morning when we attempted to have breakfast. One of the residents descended with two large dogs, one of which was on the leash. The other dog was not, and he directly approached me, placing his nose on me while I was seated in the dining area. This incident prompted me to exclaim, “Get your dog!” Consequently, I was unable to continue eating due to my severe allergies and we don’t have dogs. I strongly recommend posting a message for residents who have dogs to ensure that they are kept on a leash. Additionally, it is important to note that dogs are not permitted in the dining area where we dine. This incident significantly impacted my enjoyment of breakfast, as I was unable to fully appreciate the meal. In summary,
• YZ

  Yuanlai zhang

  Dec 20, 2025
  1.0
  Hilton has always been one of my preferred hotel brands, but this particular property felt like one on the verge of closing down. I’d like to share my recent stay experience honestly, in the hope that it may serve as a reference for fellow travellers. 1 The bathroom was outdated and unfortunately far from clean, with hot water coming out as little more than a trickle. Showering was quite unpleasant. 2 There was no heating in the bathroom, making it uncomfortably cold during a shower. Additionally, there was no exhaust fan. 3 The toilet flush produced an extraordinarily loud, almost monstrous roaring sound that I worry could easily disturb other guests. 4 The low-quality bedsheets generated constant static electricity; every movement created crackling noises, and when pulling back the sheets in the dark, the static sparks were surprisingly bright and startling. 5 The swimming pool shown in the promotional photos does not exist. Many of the attractive images on the website bear little resemblance to the actual interior and facilities. 6 Sound insulation was very poor; footsteps from the room above were clearly audible and often woke me up during the night. 7 No breakfast is provided. The hotel offers a maximum of two complimentary bottles of water per stay; any additional bottles must be purchased. Overall, this stay fell well below the standards I have come to expect from Hilton, and I would advise travellers to consider other options.
• JH

  Jasmyne Henderson

  Dec 17, 2025
  2.0
  I’ve stayed at this hotel when visiting Lubbock since COVID around 2020 and loved this place until recently. I went on November 15, 2025 and It had been about 7 months since my last stay. The front desk staff were very nice. I always choose this hotel because it’s close to a shopping center. I was disappointed in the cleanliness of the room/hotel. Since I’ve stayed here before, I knew they did not clean the room each day and that it must be requested which I did. The hotel lobby floors were covered in spatters of substances that were dried and “sticky”. Throughout my few days there this did not change although wet floor signs would be put up. The room I stayed in had wallpaper peeling off the walls, and mold around the tub. My bedskirt had a ring left on from some type of fluid from previous residents. The floor was not vacuumed and had crumbs on it. The ceiling had splatters of something on it in 2 different places of the room. They did come and make the beds each day and leave new towels but the sheets were not changed in the 3-4 days either. This was just different from my previous experiences and was not as clean as my prior encounters. Unfortunately I think I’m going to have to find a new hotel to stay out for future visits.

Frequently Asked Questions About Hilton Garden Inn Lubbock