Business Details
About
Hotel
Daily Mandatory Charge includes: Texas Recovery Fee.
Make your stay in Lubbock, Texas one to remember when you choose Hilton Garden Inn Lubbock. Our welcoming hotel is conveniently located near Texas Tech University, offering the perfect base whether you’re visiting a loved one, catching a sports game or attending graduation. Canyon West Shopping Center is adjacent to us, providing a wealth of enticing shopping, dining and entertainment options. Other must-see local attractions include the Buddy Holly Center, Science Spectrum Museum and South Plains Mall.
Inspired by the local landscape, our modern and sophisticated lobby area includes a stunning feature wall and breathtaking fireplace. Unwind in an inviting and comfortable guest room, featuring home comforts like microwave and mini-refrigerator. Complimentary WiFi is available throughout the hotel, and we offer printing services onsite. Fantastic hotel facilities include a fitness center and over 3,000 sq. ft. of flexible meeting space with the latest A/V equipment, ideal for small business meetings and social events. Start your day off right with a hot made-to-order breakfast in our onsite restaurant.
Location
Hours
Reviews
4.4
898 reviews
5 stars
626
4 stars
155
3 stars
45
2 stars
33
1 star
39
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted concerns about the cleanliness of rooms and bathrooms, with reports of mold, dirt, and unclean shower areas.
Staff Performance
Many customers praised the staff for their friendliness and helpfulness, with specific mentions of individuals who provided excellent service.
Room Quality
Feedback varied on room quality, with some guests noting spacious and comfortable accommodations, while others reported issues like broken furniture and unpleasant odors.
Breakfast Experience
Guests expressed dissatisfaction with the breakfast offerings, citing high prices for a standard menu and lack of complimentary options.
Location Convenience
The hotel is well-located near restaurants and shopping, which was appreciated by several guests.
- CTChef TM1 day ago5.0Absolutely Outstanding Stay – The Best on Our Entire Road Trip! From the very first moment we arrived at the Hilton Garden Inn in Lubbock, we were welcomed with genuine kindness at the reception. As Diamond members, we really appreciated the dedicated parking close to the entrance — such a thoughtful touch! Despite the evening rush and the fact that the cook was working alone, the service was incredibly fast and efficient. Our dinner was simply perfect: the burger was cooked exactly as ordered, the salad was fresh with high-quality ingredients, and the flatbread was loaded generously with toppings. Nothing was spared, everything was delicious, and the entire meal was flawless. Although the absence of a pool is a small downside, we can honestly say that nowhere else on our long road trip did we receive service as attentive as here. The handwritten, personalized birthday greeting was an especially heartwarming surprise — not even other Hilton or Conrad properties offered such a thoughtful gesture. I truly recommend that every GM from Los Angeles to Las Vegas learn from this hotel! Thank you for doing your work with such dedication — small gestures truly made our day shine. The entire staff worked with kindness, precision, and remarkable speed. I was happy to thank the cook personally for the wonderful dinner, but I would like to extend my gratitude to everyone: the housekeeping team, the two receptionists (late and morning), and the two servers (dinner and bfast). Everyone was incredibly friendly, helpful, smiling, and professional. Even the team working behind the scenes contributed to making our stay unforgettable. Out of the 18 Hilton properties we visited during our trip, this was by far the best experience — even better than some Conrad or main Hilton locations. Thank you so much to the whole team for making our stay truly memorable! Really appreciated!!! 🥰
- CFCarlos Fernandez3 days ago4.0You get what you pay for as far as the room. But me and my fam were wowed by the breakfast . Top tier
- SISammy Shelley IIINov 18, 20255.0We came to visit a friend that was in town, and the service from bar and restaurant was amazing! Our waitress, bartender and photographer was just rocking the place by herself with a smile like she enjoyed her job!!! Will definitely come back for dinner anytime!!!
- JCJ CNov 1, 20255.0Exceptional service from Gene at Front Desk. Two rooms, one mobility, one regular. Unfortunately rooms not on same floor. Rooms clean, beds & pillows very comfortable. Shower nice. Personal care items; shampoo, body wash, lotion were of high quality. Will definitely stay here again.
- WCWhitney CombsOct 17, 20252.0I would not stay here again. Pros: Hotel was quiet. Staff was jolly and eager to please. Close to TCU, but so are most things in Lubbock. Close to interstates and middle class shopping and eateries (Target, etc.). No pests. Cons: Hotel was behind a Super 8 hotel and atmosphere matched that. Hotel neighbor on the other side was a boxing club. In an industrial area. Rooms were dirty. Mold all over shower floor, a foot up the wall, and all over bathroom floor. Mildew as well. Textiles smelled heavily of wet dog. Found bloody boogers and possibly poo? (IDK there were black crusty spots) on sheets. Mattresses, pillows, and all towels smelled heavily of wet dog. We had two rooms and both and had been liberally sprayed with Lysol but not cleaned. Easily the nastiest hotel we've stayed in nearly a decade and will not be returning. We went to target and got shower shoes and cleaning materials. I cleaned the shower three times before using it and it got noticeably cleaner - tiles changed color a bit and it killed some of the black mold. Inside of the trashcans were crusty with old coffee, food, or something. I tried cleaning that as well but just not worth it. Shower head barely put out water. Water smelled like sewage. Bathroom floor was super sticky like it had been mopped with koolaid. We did not notify the front desk because if they cared this little over prolonged time about cleaning, what would they actually do that I couldn't do better for myself and family? We will never consider staying here again and I would recommend Hilton review whether they want to continue associating their name with this location. Wish I had gotten photos BEFORE I cleaned. And yes, this was about as clean as I could get it with bathroom scrub and a towel without spending hours with real cleaning materials.
Frequently Asked Questions About Hilton Garden Inn Lubbock
What is the check-in and check-out time at Hilton Garden Inn Lubbock?
Check-in time is at 4:00 PM and check-out time is at 12:00 PM.
Does Hilton Garden Inn Lubbock offer free WiFi for guests?
Yes, complimentary WiFi is available throughout the hotel, including public internet terminals.
Is Hilton Garden Inn Lubbock pet friendly?
Yes, both cats and dogs are allowed at the hotel.
What accessibility features does Hilton Garden Inn Lubbock provide?
The hotel is mobility accessible and offers accessible parking and elevators.
Are there dining options available at Hilton Garden Inn Lubbock?
Yes, there is one onsite restaurant and a bar. Breakfast is available and vegan and vegetarian meals are offered.
Does the hotel provide parking facilities?
Yes, self-parking is available for free to guests.
What fitness facilities does Hilton Garden Inn Lubbock offer?
The hotel has a fitness center available for free use and kid-friendly activities.
What nearby gyms are close to Hilton Garden Inn Lubbock?
Nearby gyms include Nick's Fight Club, The DREAM Sports Performance, Aussie Built LBK, Elite Physique by Janice, CrossFit Lubbock, and Wellstar Wellness, making it convenient for guests to maintain their fitness routine.
What entertainment and dining options are near Hilton Garden Inn Lubbock?
Guests can enjoy nearby entertainment and dining at Main Event Lubbock, an American restaurant and adult entertainment venue, or grab coffee at the nearby Starbucks.
Are there convenient shopping locations near Hilton Garden Inn Lubbock?
Yes, the hotel is adjacent to Canyon West Shopping Center, and other nearby retail stores include Armstrong Electrical Supply and World Market Lubbock, providing guests with many shopping opportunities before or after their stay.