DoubleTree by Hilton Lubbock University Area

Reviews

• CC

  Camila Cruz

  3 days ago
  1.0
  Shannon Edwards, General Manager I spent a night with my daughter at this hotel. I had the worst night I have even had at a hotel. I don’t understand why it would keep a rating of 4! This is unacceptable. We could not sleep due the all the noise in the restaurant and bar in the hotel which happens to be open on the middle of the hotel. Either you change the bar scheduled . Or you find a solution beaicae it’s not ok for people like me that pays to go to sleep and not being able to rest l. We were on floor 3 and we could hear what everyone was saying! It was so loud and we could not sleep! I paid to have a night of rest after a long day of activity and we had to wake up early the next day. That sos not happened for any of us. I called front seat twice but they said there was not a way they could help? Simple frustrating! we could NOT fall asleep until the bar closed after midnight this is unacceptable!!
• JM

  Jacqueline Mull

  Feb 22, 2026
  2.0
  Room on first floor near restaurant and the noise went on until 1am, the toilet was unclean as was the shower. I complained, but because I booked through Capital One, they couldn’t give a discount. Terrible experience for $200+ for less than 12 hour stay.
• AT

  AR Tarsier

  Jan 19, 2026
  1.0
  Zero stars. We had a very disappointing stay in room 102. Upon moving the sofa slightly, we discovered an appalling amount of trash and filth behind it—including old plastic bottles and debris—that had clearly been accumulating for a long time. To ensure this was addressed, we left the sofa pulled out so housekeeping would notice the area. However, when we returned, while the bed was made and the bathroom was clean, the floor was completely ignored. It was clear they simply cleaned around the mess. The lack of hygiene extended to the amenities as well. The coffee maker was extremely filthy, covered in thick dust and water stains, making it completely unusable. It is evident that deep cleaning is not a priority at this hotel. Furthermore, the room location was problematic; being on the same floor as the lounge, reception, and bar made it extremely noisy and busy. When we raised these concerns at checkout, the reception staff offered a simple 'sorry' but nothing more. There was no effort to compensate us for the poor service or the unsanitary conditions. We would not recommend staying here. Update: After posting, Hilton corporate reached out and provided some points to apologize for the experience.
• BA

  Barton Adams

  Jan 10, 2026
  1.0
  Staying in a 2nd floor room that faces the open courtyard bar area which is definitely not quite, I wouldn't expect it to be. I would expect the rooms to be more sound proof. Beautiful hotel but make sure your room is somewhere else if you expect some quiet around 10:30p. Hotel staff was not accommodating and wanted more money to change rooms. The bars last call is at 11p and you can assume it wont be quiet anytime soon after the bar closes. We booked stating with kids and Hilton Doubletree obviously doesn't account for parents with children when assigning rooms. Worst experience ever! Good morning addition, shower head probably never has been cleaned properly. Great start with hardly any sleep.
• MM

  Monica MK

  Jan 7, 2026
  4.0
  Just stayed one night on a Saturday! Hotel is very nice the workout sppot was really cool and large compared to any Hotel Ive been in before. There is a nice pool sadly no hot tub! I gave the location 3 stars bc its not on the best/safest side of town and there didnt seem to be a lot of parking! I must point out though the restaurant on site was AMAZING!! Take about delicious!! But what was even better was the sweet server!! I wish I would have got her name!! But she was so sweet talked with the sweetest kindest voice! Always came to the table with a smile! She really made the whole stay!! Some might like this but there is a Wal-mart across the street literally!

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