Business Details
About
HotelHampton Inn
The Hampton Inn & Suites Dallas/Lewisville Vista Ridge Mall is conveniently located near everything in the Dallas/Ft. Worth area. Our hotel is a short drive from downtown, Dallas Love Field and DFW International Airport. Our hotel puts you within reach of thrilling attractions such as Six Flags, Hawaiian Water Park and Speedzone. Catch pro sports events at Ranger's Ballpark, Cowboy's stadium, American Airlines' Center, and Texas Motor Speedway. Get a sense of history and culture at JFK Sixth Floor Museum, Dallas World Aquarium, Dallas Arboretum and Botanical Gardens and the Fort Worth Stockyards.
Location
Hampton Inn & Suites Dallas/Lewisville-Vista Ridge Mall, TX
2650 Lake Vista Drive, Lewisville, TX
75067, United States
Hours
Reviews
4.3
777 reviews
5 stars
466
4 stars
196
3 stars
53
2 stars
23
1 star
39
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the staff for their friendliness, helpfulness, and exceptional service, with specific mentions of individuals like Alicia, Shakina, and Dominic.
Cleanliness
Overall, guests found the hotel clean and well-maintained, although there were some complaints about specific issues like mildew smells and unclean pool areas.
Breakfast Quality
The breakfast received mixed reviews; while some enjoyed the variety and quality, others found it mediocre or lacking in certain items.
Room Issues
Several guests reported problems with room amenities, such as malfunctioning air conditioning, inadequate lighting, and issues with room keys.
Customer Service Concerns
There were notable complaints regarding rude staff interactions and unresolved issues, particularly with management's responsiveness to customer concerns.
- LJLena JohnsonDec 24, 20255.0Warm friendly environment
- BFBrandie FisherDec 9, 20255.0We have stayed here so many times I can't even count and no matter the time in between, the staff, the experience, and the environment are always so inviting to say the very least. Cindy, James, and Shanika all have gone above and beyond with every stay. Thank you to y'all for always making the adventure so much more than we expect!
- SASharon AbbeDec 8, 20252.0The reception was rude to say the least!!! He hollered at me and was very hostile!!! The key card maker wasn’t working All weekend! They had to escort each person to our rooms!! I booked 5 rooms.
- KLKathy LangenDec 6, 20251.0I hate to post a review AGAINST the employees working at this location as the BAD review reason is against Hilton. The hotel room was fine. HOWEVER - something in their “system” had been upgraded and whoever preformed the upgrade FORGOT to upgrade the room key system. I checked in digitally and could not use that key to enter the room. NOR could the person at the front desk issue me a key. That person had to physically go to the room with me to let me into my room! Not having a room key is very inconvenient! There is NO REASON this should have happened! As stated earlier, this is NOT about the person at the check in desk! It is totally against the people “upgrading” the system with Hilton! And, on top of this inconvenience we were not offered any sort of compensation! Very poor on Hilton’s behalf!!!!!
- JMJason McMillonNov 29, 20255.0One night in two rooms - 600 and 601. Everything in the rooms was very clean and fresh. Breakfast was good, and well stocked. Employees, especially Shakina who helped me finalize the reservations, were polite and friendly. Would absolutely stay here again.
Frequently Asked Questions About Hampton Inn & Suites Dallas/Lewisville-Vista Ridge Mall, TX
What types of pet policies does Hampton Inn & Suites Dallas/Lewisville Vista Ridge Mall have?
The hotel welcomes both dogs and cats as pets.
Is breakfast included at the hotel?
Yes, the hotel offers a free buffet breakfast to guests.
Does the hotel provide free Wi-Fi and business services?
Yes, free Wi-Fi is available in public areas, and the hotel has a business center for guests.
What are the check-in and check-out times?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Is parking available at the hotel?
Self-parking is available for free at the hotel.
What accessibility features does the hotel offer?
The hotel offers accessible parking and elevators as part of its accessibility features.
Are there fitness and leisure facilities at the hotel?
Yes, guests can enjoy a free fitness center, an outdoor pool, and a hot tub during their stay.
What nearby hotels can I consider if Hampton Inn & Suites is fully booked?
Nearby hotels include SpringHill Suites by Marriott Dallas Lewisville, Hilton Garden Inn Dallas Lewisville, TownePlace Suites, Fairfield Inn & Suites by Marriott, and Residence Inn by Marriott Dallas Lewisville.
Are there dining options near the hotel?
Nearby dining options include Krisp Kitchen, The Flying Carpet Turkish Cuisine, and 4Thirteen Kitchen and Sports Lounge.
What local attractions can I visit near the hotel?
You can visit the Lewisville Convention Center which hosts events and concerts, providing entertainment during your stay at the hotel.