Best Western Plus Killeen/Fort Hood Hotel & Suites

Reviews

• NW

  Nate White

  6 days ago
  1.0
  Terrible every night at 130 am the fire alarm goes off for no reason I expect a full refund seeing as no emergency service were there and they have no answer as to why it’s happened
• HL

  Hayli Lira

  Apr 20, 2026
  2.0
  Staff was great, didn’t get the name of the sweet lady who checked us in but she was SO cheerful and kind. We stayed on the second floor, at first the room felt extremely damp, but by the time we woke up the next morning all we could smell was mildew, it seemed the filter on the air unit needed to be changed probably back in 2023 and still hadn’t been. It felt sticky and damp throughout. From the carpet to the bedsheets. There was no coffee maker in the room. The bathroom wasn’t cleaned properly. Not filthy, just not as clean as it should be. Breakfast left much to be desired, but what was there, was edible and my kids ate it. Also, there were 2 very large men asleep in the 2 chairs on the second floor balcony area when he left on Saturday at 5am. That’s very odd and a bit unsettling. Why weren’t they in a room? We didn’t ask or complain bc they weren’t doing anything other than sleeping, but that night someone had left a rock at the back door to hold it open, so unsure if people are staying without a reservation or just an instance of someone forgetting their key and using a rock to hold the door open 🤷🏼‍♀️ won’t stay again due to the yucky feel of the room.
• CP

  Chris Padilla

  Apr 19, 2026
  1.0
  Very low quality and I have been trying to get my receipt and nobody is answering the phone at the front desk and the remote receptionist who books people faked not being able to hear me to end the call when I told her I needed a receipt
• AC

  Ashlee Crouch

  Apr 19, 2026
  5.0
  I just stayed with Best Western Kileen. I had to call for a service related issue that was of no fault to them. Tyisha(I apologize for incorrect spelling as we just spoke over the phone) was the most polite, pleasant and courteous help to resolve issue. She gave the most kind, friendly and understanding customer service if any company is have ever dealt with! I hope this company treats her with as much respect as she is worth <3
• BH

  Big Honey

  Apr 10, 2026
  1.0
  I came here about 2weeks ago, It smelled awful in the hallways, it was very hot and Dont get room 208, because u will have a flood in your bathroom that comes from the ceiling OVER THE TOILET, THAT LITERALLY RAINS ON U, It was the most disgusting feeling because it was coming from the 3rd floor every time the shower and toilet came on and flushed....DONT STAY HERE....THEY WILL CHARGE U 40.00 EVEN AFTER U ASK FOR A COURTESY LATE CHECK OUT......its should not be a Best Western Plus .....more like minus.

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