Business Details
About
HotelHampton Inn
Our hotel is located in Keller Town Center, walkable to local shops, restaurants, coffee houses, and a movie theater. The Keller Pointe recreation center and walk/bike trails are across the road. Dallas-Fort Worth International Airport is less than 15 miles away. We offer a 24-hour business center and 1,200 sq. ft. of event space for up to 80 people.
Location
Hampton Inn & Suites Keller Town Center
200 Town Center Lane, Keller, TX
76248, United States
Hours
Reviews
4.5
395 reviews
5 stars
273
4 stars
73
3 stars
22
2 stars
8
1 star
19
What are people saying?
AI-generated from recent customer reviews
Staff Service
Customer experiences with staff were mixed; some praised their friendliness and helpfulness, while others reported rude and unhelpful interactions.
Cleanliness
While many guests found the hotel clean and well-maintained, several reviews highlighted issues with room cleanliness and maintenance, including unclean sheets and inadequate housekeeping.
Breakfast Quality
The complimentary breakfast received mixed reviews, with some guests enjoying the variety and quality, while others criticized it for being lacking or running out of items.
Location
The hotel’s location was frequently praised for its convenience, being close to shops, restaurants, and walking trails.
Room Issues
Several guests reported problems with room amenities, such as malfunctioning bathroom doors, inadequate water pressure, and issues with room upgrades.
- SFShannon FischerDec 29, 20255.0Rooms were clean, breakfast was good and hot with a nice variety. Town center has several places to walk to.
- PCPriscilla CortezDec 7, 20253.0The free Breakfast was good. Egg omelette was really good and bacon was just right. The hotel lobby didn't smell fresh. But had nice seating area. The rooms itself were decent . The pillowcases didn't smell fresh. Maybe need different fabric softener. The pool was nicely heated and decent size. Overall decent hotel.
- BKBill KaforeyDec 3, 20255.0For those of you road warriors who regularly stay at Hampton Inns, you'll soon realize they have a spectrum of properties from good to really good. This property is solidly in the " really good" category. The property is approximately 4 years old and good for the business traveler as well as retired folks on a road trip. The restaurant is spacious and the hot and cold offerings were tasty and fresh. The rooms were functional and the bed was typical comfy bed we've all come to expect. Parking was easy and convenient. Staff was friendly, and we will visit this property again on a future trip.
- KVkelly vasquezNov 27, 20251.0They “ upgraded” my room without even asking. By “upgrading” they meant they stole a bed. I booked 2 queens for four people. They “upgraded” me to one bed and a fold out sofa. Not even a queen fold out sofa. This is NOT AN UPGRADE! Sadly, it was here or nowhere. I have not one nice thing to say about this hotel.
- CWchrissy wallaceNov 22, 20252.0The staff at the front desk was absolutely hateful towards me. I had driven all night and had been at the dentist all morning. I arrived at the hotel at noon and requested a check in. I was turned away with a promise that it would only be an hour. I returned 90 minutes later to be told I could not check in because a supervisor had not checked the rooms. I needed to use the restroom and it was so far from the lobby area that I could not walk the length of the hallway. I was in tears And sat in the lobby for 20 minutes, just sobbing. The hotel staff just stood there and talked among themselves offering zero help. When I composed myself, I walked up to the counter and asked if a supervisor could possibly check one room. The woman who originally had turned me away acquiesced to my request and I was finally allowed to check in at 2:30 PM. After I settled into my room, I checked my receipt and realized I had been overcharged by $75. The woman who checked me in had changed the price than what my confirmation email had quoted me. I then had to contact Hilton to get this straightened out. I would never stay there again.
Frequently Asked Questions About Hampton Inn & Suites Keller Town Center
What are the check-in and check-out times at Hampton Inn & Suites Keller Town Center?
Check-in time is at 3:00 PM, and check-out time is at 11:00 AM.
Is parking available for guests at the hotel?
Yes, the hotel offers self-parking for guests.
Are pets allowed at Hampton Inn & Suites Keller Town Center?
Yes, pets including cats and dogs are welcome at the hotel.
Does the hotel provide free breakfast to guests?
Yes, free breakfast is available and includes a buffet breakfast option.
What fitness amenities are available at the hotel?
The hotel has a free fitness center equipped with an elliptical machine, free weights, and a treadmill.
Is Wi-Fi available throughout the hotel?
Yes, Wi-Fi is available in public areas along with a public internet terminal.
Are there accessible facilities at the hotel?
Yes, the hotel provides accessible parking, an accessible elevator, and is mobility accessible.
What nearby dining options are available to hotel guests?
Guests can enjoy nearby dining at Juice Junkies Vegan Cafe & Juice Bar, JR's BBQ N More, Hong Kong Express, and City Hall Restaurant.
Are there any nearby recreational or cultural attractions?
Yes, the Keller Pointe recreation center and walk/bike trails are across the road, and Painting with a Twist offers arts and entertainment experiences nearby.
How can guests get around or explore the local area near the hotel?
Guests can easily walk to local shops, restaurants, coffee houses, and a movie theater in Keller Town Center, and nearby places like Savage Studio and The Design Studio offer professional services.