Business Details
About
Hotel
The Hilton Garden Inn Las Colinas hotel in Irving, Texas is located six miles from DFW International Airport, is in the heart of this Dallas, Texas suburb that is home to many Fortune 500 companies including AT&T, Citigroup, Exxon/Mobil, Fluor, IBM, Microsoft, NEC, Nokia and Verizon, to name a few. Our Las Colinas / Dallas, TX hotel is centrally located to area attractions including AT&T Stadium, The Rangers Ballpark in Arlington, Six Flags Over Texas, Texas Motor Speedway, Nokia Theater, Outdoor World Bass Pro Shop and Grapevine Mills Mall. The Hilton Garden Inn Las Colinas hotel features 173 rooms/suites with an array of special amenities that include complimentary wireless high-speed Internet and remote printing provided by PrinterOn.
Location
Hilton Garden Inn Las Colinas
7516 Las Colinas Boulevard, Irving, TX
75063, United States
Hours
Reviews
4.0
1,109 reviews
5 stars
565
4 stars
261
3 stars
101
2 stars
65
1 star
117
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted problems with room cleanliness, including dirty towels, stained carpets, and unclean bathrooms.
Customer Service
While some staff members received praise for their friendliness, many reviews criticized the front desk staff for being rude and unhelpful.
Housekeeping Problems
Guests reported inadequate housekeeping services, including rooms not being cleaned properly and staff entering rooms without permission.
Breakfast Confusion
Several customers expressed dissatisfaction with the breakfast policy, noting that the included breakfast did not cover the full buffet cost.
Maintenance Concerns
Issues with maintenance were frequently mentioned, including malfunctioning elevators, noisy HVAC systems, and plumbing problems.
- RBRobert Eric BurkhartNov 17, 20251.0Booked a room on my travel app and realized I had booked for the wrong night. I immediately canceled the room less than a few minutes later. The hotel would not give me my refund because they said it was canceled within the 21 day window. This is unacceptable.
- MTMoe ThomasNov 10, 20251.0The hotel is not worth the money!!! 1. The shower did not work properly 2. The AC and Water heater kept us up all night from loud noise 3. The staff is good but the hotel is a complete scam with little to no amenities
- JGJ GRNov 8, 20251.0Very poor customer service, no option on connecting room. I booked two separate reservations requested paid upgrade , anything that would get me close to other room due to multiple kids. She said no . There is no way, because the rooms are different. I asked her to charge me anything extra and the lady at FD did not care....
- MEMark EmeryNov 6, 20252.0I've stayed at this hotel many times, and I guess they were off last night. TV channels were not available to enjoy TV - was told TV is old, stood for over 10 minutes at front desk waiting for help at 8pm - finally acknowledge by a rude front desk clerk that couldn't answer my hotel questions because he was new and walk away from.me. Had over 8 knocks on my door from housekeeping from 10-11am.
- AAAsjad AliNov 3, 20252.0Waited over 4 hours in the lobby overnight because the hotel’s system went down and they couldn’t check anyone in. Arrived around 1 a.m. and was told I’d be checked in by 2 a.m., but that never happened. No manager on duty, no communication, and no solution offered. The next morning, the assistant manager admitted the front desk agent was completely in the wrong and could have handled it differently to get us to our room. If that’s the case, why wasn’t she properly trained or doing her job correctly? Totally unacceptable experience — not what you’d expect from a Hilton (even though this hotel is supposedly a 3-star hotel). Also, housekeeping will only knock once and barge into your room while you're sleeping instead, so we always had to make sure the stopper was engaged if we didn't want housekeeping while in the room.
Frequently Asked Questions About Hilton Garden Inn Las Colinas
What are the check-in and check-out times at Hilton Garden Inn Las Colinas?
Check-in starts at 3:00 PM and check-out is by 11:00 AM.
Is the Hilton Garden Inn Las Colinas pet-friendly?
Yes, both cats and dogs are allowed at the hotel.
Does the Hilton Garden Inn Las Colinas offer free Wi-Fi to guests?
Yes, free Wi-Fi is available throughout the hotel, including public areas and a public internet terminal.
Are there any on-site dining options at Hilton Garden Inn Las Colinas?
The hotel features 2 restaurants and also has a bar for guests.
Is the hotel accessible for guests with mobility challenges?
Yes, the hotel provides accessible parking, accessible elevators, and is mobility accessible.
Does Hilton Garden Inn Las Colinas provide any fitness or recreational facilities?
Yes, there is a free fitness center and an outdoor pool available for guests.
What are the sustainability or eco-friendly practices at the Hilton Garden Inn Las Colinas?
The hotel holds ISO14001 and ISO50001 certifications, uses compostable food containers and cutlery, has a soap donation program, towel reuse program, water-saving fixtures, and a responsible purchasing policy.
What nearby attractions can guests visit before or after staying at Hilton Garden Inn Las Colinas?
Guests can visit AT&T Stadium, The Rangers Ballpark in Arlington, Six Flags Over Texas, Texas Motor Speedway, Nokia Theater, Outdoor World Bass Pro Shop, and Grapevine Mills Mall.
Are there nearby venues or event spaces close to Hilton Garden Inn Las Colinas for hosting meetings or events?
Yes, One Panorama Center is nearby and offers event planning and theme restaurant services, ideal for concerts and gatherings.
How can a guest find financial services or medical centers near Hilton Garden Inn Las Colinas?
There are multiple nearby options such as Echo Credit for installment loans, North Texas Neuroscience and Sleep Center for neurological services, and Urology Partners of North Texas - Las Colinas for medical care.