Hampton Inn Dallas-Irving-Las Colinas

Reviews

• AL

  Aria Lane

  Jan 3, 2026
  5.0
  We truly enjoyed our stay. The hotel was very clean and had a warm, homely feel. Shelbi and the entire staff were incredibly sweet and welcoming. The staff was amazing, so caring and giving, which made our stay even more special. We will definitely be back to this hotel!
• CP

  Cole Potter

  Jan 3, 2026
  5.0
  Had a great stay at Hampton Inn!! Good breakfast every morning and a comfortable bed to sleep in, and amazing room service!! I would definitely recommend to others
• MJ

  Makenna Johns

  Jan 3, 2026
  5.0
  it was an amazing time at hampton inn. service has been amazing and beds are SO comfy. everytime they clean our room it’s spotless and they change the bedding not just make the bed.
• TH

  Tran Hoang

  Jan 1, 2026
  1.0
  This was the worst experience I have ever had with a Hilton property. My reservation was from December 30 to January 1 (two nights). When I checked in on Tuesday, December 30, there were two staff members at the front desk. Neither greeted us. The gentleman who assisted us asked if we were checking in in an annoyed tone and appeared irritated throughout the interaction. Prior to arriving, I had selected a room and requested a digital key through the Hilton app. Upon arrival, the room I selected was no longer available, and the digital key had been removed without explanation. The front desk gentleman told us there was only one room available on second-floor with two queen beds. I asked if a room with one bed was available. His demeanor remained hostile and rude, and he made it seem as though there were no other options. After continued searching, he eventually found a room with one bed, Room 513, which we accepted. On December 31, while I was in my room, the door was opened by a stranger despite the “Do Not Disturb” sign being on the handle. I immediately called the front desk to report this. The same gentleman who checked us in answered the phone and stated that the system showed the room as available. He said he would “handle it” and “fix it.” I trusted that this issue would be resolved. Later that night, we returned from an event around 3:00 a.m. Since checkout was not until 11:00 a.m., I had every right to access and remain in the room I had paid for. However, our keys no longer worked. I went to the front desk for assistance. A female staff member explained that the system was down and that she would escort us to the room to let us in. She mentioned she had just done the same for another guest and initially was polite. She even offered to make new keys and slide them under our door. Approximately 30 minutes later, there was a knock at our door. The same female staff member told us we needed to go downstairs because “there was no name assigned to the room.” When we went downstairs, she rudely instructed us to pack our belongings and vacate the room immediately, treating us as if we were squatters. Only after I showed her my valid reservation, which should have been requested before accusing us, she review the details. I also explained the earlier incident involving a stranger entering my room. She then told us that, on her end, the reservation showed as a “no-show.” This is unacceptable. The front desk gentleman checked us in, incorrectly marked the room as available, allowed another person access to our room, promised to fix the issue, and failed to do so, making the situation significantly worse. We were nearly forced out of our room in the middle of the night due to staff negligence and poor judgment. I have consistently chosen Hilton properties because my past experiences have been positive. I am a Silver member, though I believe all guests, regardless of status, deserve to be treated with kindness, professionalism, hospitality, and dignity. The staff at Hampton Inn Dallas/Irving – Las Colinas made my stay stressful, uncomfortable, and deeply disappointing. This experience was unacceptable and far below Hilton’s standards. Please do better. If staff members are unwilling to provide basic courtesy and professionalism, they should reconsider their roles.
• JV

  jackie villa

  Dec 23, 2025
  3.0
  My sister booked our family 3 rooms for our 3 night stay, when it came to checking in the front desk man was very rude and had no welcoming customer service at all. There was another person checking in ahead of us waiting and we could tell he was not having a great experience as well. Other than the rude African American man at the front desk, the rooms were basic but clean, my sister complained her AC unit was very loud, the house keeping staff did great and the breakfast was good. The place could use some upgrades.

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