Cleanliness Issues
Numerous reviews highlighted severe cleanliness problems, including dirty rooms, mold, and unclean bathrooms.
Staff Performance
While some guests praised the friendliness of the staff, many reported rude behavior and poor service, particularly from management.
Breakfast Quality
The complimentary breakfast received mixed reviews, with many guests finding it lacking in quality and variety.
Room Maintenance
Guests frequently mentioned maintenance issues, such as non-functional appliances, broken fixtures, and overall poor room conditions.
Reservation Problems
Several customers experienced issues with their reservations, including incorrect bookings and unhelpful responses from management.