Business Details
About
HotelSureStay
At the SureStay Plus by Best Western Humble in Humble, TX, you’re sure to find great value and modern convenience. SureStay® Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.
Location
SureStay Plus by Best Western Humble
15617 Eastex Fwy, Humble, TX
77396, United States
Hours
Reviews
4.5
197 reviews
5 stars
153
4 stars
24
3 stars
4
2 stars
4
1 star
12
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the hotel for its cleanliness, noting that rooms and common areas were well-maintained.
Staff Service
The staff received numerous compliments for their friendliness and helpfulness, contributing to a positive guest experience.
Breakfast Quality
Guests frequently mentioned the breakfast as a highlight, appreciating the variety and quality of food offered.
Comfort Issues
Several reviews noted discomfort with the beds, describing them as hard or uncomfortable, which affected the overall sleep quality.
Location Concerns
Some guests expressed concerns about the hotel's location, citing noise from nearby highways and safety issues in the area.
- TCTentime World ChampionApr 7, 20251.0Absolutely Horrible Experience – Do Not Stay Here! We were absolutely appalled by our stay at the SureStay Plus by Best Western in Humble. From the moment we walked in, this hotel proved to be a complete disaster. We had booked our reservation through a third-party app, and when we arrived, I was shocked to find that the hotel charged us AGAIN for the room despite the fact that our payment had already been processed. This type of double charge is not only completely unacceptable but also incredibly frustrating. We spent multiple minutes trying to resolve this issue, and no one seemed to care about our concerns. But the nightmare didn’t stop there. When we arrived, we were greeted by the night attendant, who acted as if we had just woken her up from a deep sleep. It was late, but there’s absolutely no excuse for how rude and unprofessional she was. She barely acknowledged us, had zero manners, and clearly didn’t want to be there. We’ve stayed at plenty of hotels, including other Best Western properties, and I’ve never been treated with such disrespect. We expected at least a basic level of hospitality, but we received none. The overall atmosphere of the hotel was cold and unwelcoming. We have stayed at numerous Best Western locations in the past, and have had positive experiences, but this place is an absolute embarrassment to the brand. The lack of care and professionalism from both the staff is staggering. Save yourself the headache and frustration — DO NOT book this hotel. There are plenty of other options in the area that will treat you with the respect and courtesy you deserve. I will never stay at a SureStay property again, and I strongly advise others to steer clear of this one as well.
- CACheri AnnMar 13, 20252.0Request for top floor away from highway traffic was honored. Unfortunately, the bed was extremely hard & uncomfortable. Husband had to purchase memory foam topper to make the stay bearable. Front desk personal, Jazzy/Jacklyn said that all of the rooms have the same mattress & would not accommodate request for another room. Will book at another hotel for future stays.
- JMJordany MichelMar 20, 20235.0Very nice place to stay in. I will visit again.
- VEVictoria “Vicky” EspinosaAug 21, 20225.0Muy amables
- JAJoseph AllenApr 8, 20215.0Great hotel staff was friendly and very clean
Frequently Asked Questions About SureStay Plus by Best Western Humble
Does the SureStay Plus by Best Western Humble offer free breakfast to guests?
Yes, the hotel provides free breakfast for all guests.
Is there a fitness center available at SureStay Plus by Best Western Humble?
Yes, a fitness center is available for guests to use.
Is the SureStay Plus by Best Western Humble a smoke-free property?
Yes, the property is entirely smoke-free to ensure a healthy environment.
Does the hotel provide free Wi-Fi to guests?
Yes, free Wi-Fi is available throughout the hotel.
What are the operating hours of SureStay Plus by Best Western Humble?
The hotel is open 24 hours daily, all week long.
Where is the SureStay Plus by Best Western Humble located?
It is located at 15617 Eastex Fwy, Humble, TX 77396, United States.
Are there other hotels near SureStay Plus by Best Western Humble for overflow or alternative accommodations?
Yes, nearby hotels include Winchester Inn & Suites, Palace Inn, Crown Inn, and Motel 6 IAH / Houston International Airport.
What nearby gas stations can guests visit when staying at SureStay Plus by Best Western Humble?
Nearby gas stations include CAT Scale, Phillips 66, Texas Travel Plaza, Shell, and Chevron, useful for guests needing fuel or convenience store items.
Are there any restaurants close to SureStay Plus by Best Western Humble for dining options outside the hotel?
Nearby dining options include Lone Star Coffee and Denny's for breakfast and brunch.
How can nearby places like Ritchie Bros. Auctioneers benefit business travelers at the hotel?
Ritchie Bros. Auctioneers, nearby, provides industrial equipment and auction services, which business travelers in related industries may find convenient for meetings or transactions.