Business Details
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HotelWedding VenueBusiness Meeting LocationsConference Center
Just 1.5 miles from Bush IAH Terminals, with easy access to Highway 59, I-45, and Sam Houston Parkway/Beltway 8, Holiday Inn Houston NE - Bush Airport Area offers unmatched convenience and stress-free travel with our complimentary shuttle service. Explore nearby attractions like Six Flags Hurricane Harbor, Sam Houston Race Park, and Deerbrook Mall. Business travelers appreciate proximity to major companies like Halliburton, Exxon, and Ritchie Brothers.
Host business meetings and social gatherings in our 2,400 sq ft venue and take advantage of our Business Center, free Wi-Fi, and free parking. Stay active in our Fitness Center, dip in our outdoor pool, and enjoy a soothing soak in our hot tub. Savor dinner at our onsite restaurant and relax on our outdoor patio, a perfect spot to network with colleagues or reconnect with friends. At the end of the day, unwind in spacious guest rooms with thoughtful amenities. Stay with us and experience Houston's perfect blend of comfort, convenience, and exceptional service.
Location
Holiday Inn Houston NE - Bush Airport Area by IHG
18555 Kenswick Drive, Humble, TX
77338, United States
Hours
Reviews
4.2
876 reviews
5 stars
491
4 stars
215
3 stars
76
2 stars
22
1 star
72
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and accommodating staff, highlighting specific individuals for their exceptional service.
Cleanliness
Overall, guests found the hotel to be clean and well-maintained, although some noted issues with specific areas like bathrooms and showers.
Shuttle Service
Numerous complaints were made regarding the shuttle service, including long wait times and poor communication from drivers.
Room Quality
While some guests appreciated the comfort of the rooms, others reported issues such as malfunctioning TVs, low water pressure, and cleanliness concerns.
Dining Experience
The on-site restaurant received mixed reviews, with some guests enjoying the food while others criticized the limited hours and quality.
- AJApryl Jefferson4 days ago3.0Flight got cancelled until the following morning so I got a room at this hotel so I could be close by. They offer a complementary shuttle but when I tried calling no one answered. I called customer service and they couldn't get any one on the phone at the hotel either. So I end up getting an Uber. Upon arrival,there was an employee who identified herself as the manager. She was on what appeared to be her personal cell phone. She tried to check me in and then notes that my room is not paid for and that she could not accept the card information over the phone for the room but could for the incidentals. Then left me to go to the bathroom only to reappear coming from outside. My manager had to book my room through a 3rd party in order for me to check in. Then she(the manager) didn't know if the restaurant inside the hotel allowed you to add your meal to the room. If you are the manager, shouldn't you know that? Food at the restaurant was ok. Drinks were great,as well as the service from the bartender and waiter. Room was very nice. Confused as to why the main light switch controlled the bathroom light. On the up side, bed was comfortable. I appreciate the Dove products as well. Upon checking out,the employee at the desk was very blah like she didn't want to deal with me. Then noted that she can't print me a final receipt. Based on my experience with the hotel staff, I doubt I would return. Otherwise,it was a good experience.
- PMParry MendaparaNov 10, 20255.0Shohaib was working the reception desk when we checked in for a room at the last minute. Excellent customer service, clean rooms and showers, would definitely stay her again!
- DJDavid JohnsonNov 5, 20253.0Shuttle service drivers were lazy and lack communication skills to keep people abreast of changes to their pickup and drop off time. Dining staff on 2 occasions didn't correctly fulfill my order.
- BJBee JacksonNov 3, 20255.0Our stay is always a pleasant experience here. The location is ideal for easy access to the airport. Exiting the property can be quite dangerous given there are no lights to slow traffic. Cars are usually flying past the hotel to get to Will Clayton Pkwy. Other than that, the hotel is immaculate. You can expect hot showers and high pressure. I would suggest improving the cleaning in the showers to remove hair and other particles. Overall, I look forward to staying here.
- EPEli PachecoOct 30, 20255.0F A R W A's hospitality,service, and attention to detail went above and beyond the benchmark hotel industry standards. I am strongly suggesting she be seriously considered for a immediate promotion and raise. Her representation of the company and personal care for the patrons solidifies the brands future success as a top competitor in the global market!
Frequently Asked Questions About Holiday Inn Houston NE - Bush Airport Area by IHG
What airport is closest to Holiday Inn Houston NE - Bush Airport Area?
Holiday Inn Houston NE - Bush Airport Area is near George Bush Intercontinental Airport (IAH).
Does Holiday Inn Houston NE - Bush Airport Area offer an airport shuttle?
Yes, Holiday Inn Houston NE - Bush Airport Area features a complimentary airport shuttle that operates daily from 5:00 AM-10:00 PM. Guest must request pick up from the airport.
Does Holiday Inn Houston NE - Bush Airport Area feature connecting rooms?
Yes, Holiday Inn Houston NE - Bush Airport Area features connecting rooms on a first-come, first-served basis. Request connecting rooms at booking.
Does Holiday Inn Houston NE - Bush Airport Area feature EV charging stations?
No, Holiday Inn Houston NE - Bush Airport Area does not offer EV charging stations.
Does Holiday Inn Houston NE - Bush Airport Area feature a fitness center?
Yes, Holiday Inn Houston NE - Bush Airport Area features a fully equipped, 24-hour Fitness Center.
Does Holiday Inn Houston NE - Bush Airport Area offer free parking?
Yes, free self-parking is available at Holiday Inn Houston NE - Bush Airport Area.
What are the check-in and check-out times at Holiday Inn Houston NE - Bush Airport Area?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is there an airport shuttle service available at Holiday Inn Houston NE - Bush Airport Area?
Yes, a complimentary airport shuttle operates daily from 5:00 AM to 10:00 PM. Guests must request pick up from the airport.
Are pets allowed at Holiday Inn Houston NE - Bush Airport Area?
No, pets including cats and dogs are not allowed at the property.
What fitness facilities are available at Holiday Inn Houston NE - Bush Airport Area?
Guests can access a fully equipped 24-hour fitness center with elliptical machines, treadmills, and free weights.
Does Holiday Inn Houston NE - Bush Airport Area offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas at the hotel.
Is Holiday Inn Houston NE - Bush Airport Area accessible for guests with mobility needs?
Yes, the hotel provides accessible parking and is mobility accessible with elevators.
What nearby attractions can I visit while staying at Holiday Inn Houston NE - Bush Airport Area?
Nearby attractions include Six Flags Hurricane Harbor, Sam Houston Race Park, and Deerbrook Mall, perfect for leisure before or after your stay.
Are there restaurants and bars near Holiday Inn Houston NE - Bush Airport Area?
Yes, Aviators Bar and Grill, Caribbean Bar of Houston, Dolphin Bar & Grill, and Burger King are nearby dining options for guests to enjoy.
What nearby transit options can help me reach Holiday Inn Houston NE - Bush Airport Area?
Bush Intercontinental Baggage Claim Terminal E is near the hotel, and the hotel offers a free airport shuttle service to assist guests with airport transfers.