Holiday Inn Houston NE - Bush Airport Area by IHG

Reviews

• TL

  Timika Long

  1 day ago
  1.0
  I specifically booked this IHG property because it advertised a hot tub. My daughter had just won NCA after an intense competition, and her body was extremely sore. The hot tub was not just a “bonus” — it was the deciding factor in choosing this hotel. At no point during booking or check-in was I told the hot tub was not working. There was no notice online and no disclosure from staff. We only discovered the issue when we went down to use it — and the water was ice cold. When I brought it to the front desk’s attention, I was told to speak to a manager in the morning. The next morning, there was no manager available. Another employee stated the issue was “above his pay grade” and suggested I should have called ahead to confirm the amenity was working before booking. That response was unacceptable. Guests should not have to double-check whether advertised amenities are actually operational. When I finally spoke with a manager, I was told she would “check and see what could be done.” There was no immediate solution, no real accountability, and no meaningful follow-up before we left. The facility itself was clean — but clean does not excuse misrepresentation of amenities or poor customer service. If a major amenity like a hot tub is out of service, guests deserve to be informed before they book or at minimum at check-in — not after walking into an ice-cold tub. Very disappointing experience!!!
• LC

  L C

  1 day ago
  5.0
  Ayushi, Trevor, and Marzanta were all very helpful and polite! Rooms and entire hotel were very clean and it was also very quiet. The southwest salad at the on site restaurant was delicious. I highly recommend!!
• CS

  Craig Sledge

  Feb 16, 2026
  4.0
  I would definitely recommend this hotel to anyone that needs a hotel near Bush International Airport. For me, I was in town on business and it’s somewhat off of the beaten path so it wasn’t convenient at all. I only rated 4 stars due to location.
• CC

  Connie Cousins

  Feb 16, 2026
  5.0
  Greeted warmly. The room was clean, furnishings were good, walk-in shower was great! There is construction in the area so allow for potential delay. The restaurant had some nice choices and friendly service there.
• FS

  Fritz S

  Feb 11, 2026
  5.0
  Excellent new building Laundry is a plus . Rooms are clean . Only thing is the shuttle service ends at 10pm and upon arriving to the airport you have to call the hotel to send the shuttle to the airport .

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