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Best Western Houston Bush IAH Intercontinental Airport Inn

4.0
(494 reviews)
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Business Details

18032 MCKAY DRIVE, Humble, TX
77338-5500, United States
(281) 446-0343
http://bestwestern.com
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About

HotelBest Western
Located in Humble,TX, the Best Western Houston Bush IAH Intercontinental Airport Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Houston Bush IAH Intercontinental Airport Inn
18032 MCKAY DRIVE, Humble, TX
77338-5500, United States

Hours

Reviews

4.0
494 reviews
5 stars
285
4 stars
73
3 stars
48
2 stars
23
1 star
65

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple reviews highlighted problems with cleanliness, including mold, dirty towels, and sticky floors.

Staff Performance

While some guests praised the staff for being friendly and helpful, others reported rudeness and poor customer service.

Breakfast Quality

Guests frequently criticized the limited and low-quality breakfast options, with many expressing disappointment in the offerings.

Comfort and Maintenance

Several reviews mentioned uncomfortable beds, malfunctioning amenities, and overall maintenance issues within the hotel.

Location and Value

The hotel is noted for its convenient location near the airport, but many guests felt the value did not match the price due to various issues.
  • BB
    bucko2454
    4 days ago
    3.0
    Have been here numerous times. Great staff. Always smells good and rooms are great. The only complaint is the floor was greasy. There are only 4 super small pillows. I am 6'3" and I would appreciate larger pillows. The bed is amazing
  • DD
    Dulce Doblado
    5 days ago
    1.0
    The only reason this hotel was “ok” was bc it was at a convenient location as I was headed to the airport. The check in process was smooth. Not much of reaction. The receptionist was on a phone call on his cellphone while he assisted me. He provided me with the key and o headed to the room. It was on the third floor. To my surprise the elevator was broken. I do have a medical condition where it’s hard for me to climb in stairs BUT it was late and I was tired. The room was fairly clean. As well as the bathroom. In the morning I woke up early for a meeting and to my surprise again there was a hair dryer that was old moldy and not working. Not a good way to start my day. In general, convenient bc of location but I don’t think I would stay again. Not worth $75.
  • JM
    Jan Manning
    Feb 8, 2026
    2.0
    Good location. But that's it. Room was musty smelling. Walking in the room you get that ick feeling. Elevator broken. I have bad knees so I had to go up stairs with my luggage. Shower water pressure bad. Floors are sticky. Breakfast was cold. Not a wide variety of options.
  • FD
    Fritzly Decime
    Feb 3, 2026
    5.0
    Jackie at the front desk is the best. Always professional, helpful, and goes above and beyond. I’ve stayed at that location a few times, and I’m always happy when she works. Rooms are clean and spacious as well.
  • MM
    mvdv2000
    Jan 30, 2026
    3.0
    If you're high maintenance, you won't like this place. But if you need a cheap place stay, this will do the trick. It's clean enough, lots of security cameras, and offers a shuttle service to the airport. Didn't bother having the breakfast because it's only available from 6-8am. The mini fridge and microwave were very convenient. The reason I took off a star is because the comforter didn't smell clean. It smelled dingy.
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Frequently Asked Questions About Best Western Houston Bush IAH Intercontinental Airport Inn

Is breakfast included at the Best Western Houston Bush IAH Intercontinental Airport Inn?

Yes, free breakfast is available for guests at the hotel.

Does the Best Western Houston Bush IAH Intercontinental Airport Inn have a fitness center?

Yes, the hotel offers a fitness center for guests.

Brand Certified Facts from Best Western Houston Bush IAH Intercontinental Airport Inn

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