Best Western Houston Bush IAH Intercontinental Airport Inn

4.0
472 reviews

About

Hotel
Located in Humble,TX, the Best Western Houston Bush IAH Intercontinental Airport Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Houston Bush IAH Intercontinental Airport Inn
18032 MCKAY DRIVE, Humble, TX
77338-5500, United States

Hours

Reviews

4.0
472 reviews
5 stars
281
4 stars
68
3 stars
44
2 stars
19
1 star
60

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple reviews highlighted significant cleanliness problems, including mold, stains, and unclean rooms.

Staff Performance

While some guests praised the friendly and helpful staff, others reported poor customer service and unhelpful responses to issues.

Breakfast Quality

Guests expressed disappointment with the limited breakfast options and early closing times, with some describing it as inadequate.

Value for Money

Some customers found the hotel to be a good value for the price, while others felt the cost was not justified given the conditions.

Shuttle Service

The airport shuttle service received mixed reviews, with some guests experiencing long wait times and others having no issues.
  • CC
    Cody Covington
    Nov 10, 2025
    2.0
    Room smelled, remote didn't work even with new batteries, plugs not working, dirty towels left from previous guest.
  • AA
    Arash
    Nov 7, 2025
    2.0
    Unfortunately, my stay here was disappointing. The breakfast was very poor — limited options and low quality, definitely not what you’d expect from a Best Western. The room itself was noisy, making it hard to get a good night’s rest, especially being so close to the airport. For the price, I expected a more comfortable and restful experience. It felt overpriced for what was offered. The staff were polite, but overall, the hotel needs serious improvement in both comfort and value.
  • AD
    Arlet D.
    Oct 23, 2025
    3.0
    I stayed at this hotel due to a flight delay. Spending the night was fine, the receptionist was very friendly and quickly gave us the room. It’s not the best hotel, nor the cleanest, but for a quick stop, it was acceptable.
  • CK
    Crystal Kennedy
    Oct 20, 2025
    1.0
    Try his hotel was the worst,, hot musty no coffee in room or free breakfast or coffee in the lounge. I checked in after a long night flight and accidentally said I needed 10-21st check in but I actually was only staying the night, after they swiped my card and I saw the wrong date and came to the desk 1 min later and they wouldn’t refund me because it was a 24 hour window of the 20th. So I stayed at this gross place 8 hours for 300 dollars
  • EN
    Elisabeth Nussel
    Oct 15, 2025
    1.0
    United Airlines placed us at this hotel after our plane broke down and we missed our connection. In one room, we found blood on, under, and inside the encased mattress; in the other, there were clearly pubic hairs throughout the bed sheets. I have two young children and this was a non-negotiable for our family. The front desk attendant was kind and offered a different room, but given the condition of both rooms, we declined. We immediately checked out, returned to the airport by shuttle, and booked the airport hotel instead. United later reimbursed our out-of-pocket expense due to this situation.

Frequently Asked Questions About Best Western Houston Bush IAH Intercontinental Airport Inn

Is breakfast included at the Best Western Houston Bush IAH Intercontinental Airport Inn?

Yes, free breakfast is available for guests at the hotel.

Does the Best Western Houston Bush IAH Intercontinental Airport Inn have a fitness center?

Yes, the hotel offers a fitness center for guests.