Staybridge Suites Houston - Galleria Area by IHG

Reviews

• JB

  Jadyn Banks

  Apr 30, 2026
  1.0
  Got it — here’s a fuller, more detailed one-star review that clearly explains the situation while staying firm and factual: --- ⭐☆☆☆☆ I stayed at Staybridge Suites recently and initially thought everything was fine during my visit. The room was okay and nothing seemed wrong at first. That changed immediately after I checked my bank account. After my stay, I discovered I had been charged FOUR additional times by the hotel, totaling around $950 in unexpected charges. These were not explained at checkout and were not authorized in any clear way. I reached out multiple times to resolve the issue and was eventually told I would be refunded. A partial refund was issued, but I am STILL missing $475 that has not been returned to me. It has now been a full week, and I am still waiting on money that was taken from my account due to what appears to be a billing error on their end. What’s most frustrating is the lack of urgency and communication. I’ve had to repeatedly follow up just to try to get my own money back. No clear timeline, no proper updates, and no resolution despite multiple attempts to fix this. A stay should not end with guests having to chase down hundreds of dollars in overcharges. This experience has caused unnecessary stress and has completely changed my view of this hotel. I strongly advise others to carefully monitor their bank statements if they stay here. ---
• RB

  Rj Edwards (BigDog3759)

  Apr 27, 2026
  1.0
  The hotel is by the freeway if you so happen get a room by the freeway.. you will feel like you’re sleeping right beside the interstate .. the windows so thin I thought they were open .. also the WiFi sucks.. Yes I ask to move my room but I did not have the “White Privilege Card”.. How I know.. they moved our white friends to a upgrade room 30 mins after we ask first…
• CH

  cui hanzhang

  Apr 10, 2026
  3.0
  The frontdesk lady BRITTNEY make people very unpleasant. Got disrespectful time with her. She denied that I could check out late even I already checked with another front desk lady BRITTNEY lil spoke on my face the other lady does not know what I was saying. I told her I’m speaking English. And she kept me waiting for few hours before the room was ready until I checked with her 5 times. Very unpleasant front desk staff.
• BB

  Bel

  Mar 18, 2026
  5.0
  Perfect please to rest during bussines, turist or relaxing moments.
• AS

  Alnoor Saleh

  Feb 24, 2026
  3.0
  We booked 3 rooms for 5 days and sadly the room was cleaned only on our 4th day. For an IHG chain, we stayed for the first time in Staybridge suites and were definitely disappointed. Maybe we don’t know that’s how the protocol functions but having to call for towels and trash pick up was unacceptable. Breakfast was amazing and wholesome to meet most of our needs. Front desk check in/Checkout was great. Location was brilliant. First night, I couldn’t sleep because the road noise was too much. They were nice enough to move my room to room without a view facing the garage. Absolutely quiet. Thank you.