Holiday Inn Express & Suites Houston NW - Hwy 290 Cypress by IHG

Reviews

• HH

  henry

  6 days ago
  1.0
  I had a very disappointing experience with this hotel. I booked a two-bedroom suite in advance and even called the morning of arrival to confirm that everything was set. However, when I arrived, I was told that no two-bedroom rooms were available. The explanation from the front desk was unacceptable—they said they had extended another guest’s stay because that guest was paying a higher rate. Despite my confirmed reservation, they only offered a single-bed room as a replacement. To make matters worse, the staff member at the front desk "Chris" was extremely rude and dismissive, showing no effort to resolve the issue or accommodate us properly. Based on this experience, I would strongly recommend staying elsewhere. A confirmed reservation should mean something, and customer service should not be this poor.
• SA

  Shaz AW

  Mar 29, 2026
  5.0
  Very smooth check in, very nice and clean facility, clean rooms, great staff, very good breakfast
• HK

  Hansong Kim

  Mar 25, 2026
  5.0
  The hotel was very clean, in a great location, and the staff were friendly. The soundproofing wasn’t perfect, but it wasn’t a major issue. The staff member at the front desk in the evening was especially kind and helpful.
• BC

  Brigida Cook-Brown

  Mar 24, 2026
  5.0
  This is the hotel we always stay at when we are in that area. They have treated us like family since our first stay. It always smells clean as soon as you hit the door. The staffs starts cooking and cleaning first thing in the morning. The rooms are large and comfy. They always try to accommodate you. This is home away from. Everything you need is close by. Walmart, Target, Academy, Starbucks, Luby's, Ihop, Texas Roadhouse, etc.
• LW

  Lance Wilson

  Mar 17, 2026
  1.0
  When we arrived to the hotel after unpacking we went to go get food. Took a shower and laid down for bed when I noticed our sheets smelled of urine. I called the front desk and I was told that there wasn’t anything they could do but give me more sheets. After getting the NEW sheets I still smelled urine so me and my family had to sleep in beds smelling like urine. The smell was so strong my husband slept in the car for 2 hours. The next day we were able to get another room but we had to wait for hours. Tonight is our last night so we wanted to have a nice dinner came back and our key card wouldn’t work to get into the hotel or our room. This was a horrible stay for me and my family.

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