Holiday Inn Express Houston - Galleria Area by IHG

Reviews

• MH

  Masafumi Hirata

  6 days ago
  1.0
  Dear Management, I am writing to formally complain about the poor room conditions and unprofessional service I have experienced during my current stay at Holiday Inn Express. I am on my second night of a four-night reservation, and for two consecutive nights, the lights and power outlets in my room have failed. When I went to the front desk at 10:20 PM tonight to address this, the supervisor on duty informed me that no other rooms were available. While I understand the hotel may be full tonight, her handling of my request to move tomorrow was highly unprofessional. She insisted that I must return at 4:00 PM tomorrow to secure a room change, claiming that if I returned at 8:00 PM after my scheduled event, no rooms would be available. Despite my request for her to simply hold a room for me, she was incredibly rude, repeatedly telling me to "Listen to me!" in a mean-spirited tone. Eventually, she yelled, "Fine! I'll make a reservation and hold a room!" It is disappointing that I had to insist and endure such hostility—witnessed by two other guests—for a simple solution that she was clearly able to provide. I expect much better service and a functional room for the remainder of my stay. I look forward to your prompt response regarding this matter. Best regards,
• CC

  Charles Cunningham

  Apr 29, 2026
  3.0
  Parking is difficult, also, if you're not 100% on where the entrance is, you will be looping around in traffic. Friendly staff, that refused to take Google tap to pay and no one could tell me why. Understaffed, with 1 or 2 people for a line of a dozen or more people waiting. No coordination between the hotel and IHG and no one will be able to tell you anything about your stay outside of reminding you there is a fee to cancel. Breakfast was very good, the room was great. Just don't expect answers if there are any issues.
• RA

  Roland Alvarado

  Apr 28, 2026
  5.0
  Great hotel. The rooms were spacious and so was the restroom. The breakfast was vast with various options. The afternoon restaurant was pathetic though. No wait staff. The bartender is also your waiter, and they are overwhelmed. You can order at a kiosk, or your phone and they don’t get your order right, or read your comments. There’s no way to designate your table, so it’s packed to go.
• CH

  Christian Hafalla

  Apr 27, 2026
  2.0
  Honestly it's a nice hotel, but the service sucks. Started before checking in, they emailed us while we were on a flight saying "you need to contact us to provide a payment method before 2pm or your booking will be cancelled". Our flight landed at 2:15 so you can imagine the panic that ensued as soon as we reconnected to the Internet. This was especially annoying given that when I called in, they said they already had a card on file the whole time. After checking in we went to the pool. Advertised all around the pool is QR codes to order food directly to the pool side. We figured we would give it a try and ordered dinner. Over an hour later, still no food. We go down to check in on our order and apparently it has been sitting for the past 45 minutes and was now cold. They said it was because the order was marked for pick up, even though it said on the receipt pool-side order, and we paid the extra $5 for delivery. It's a shame because the hotel is nice and the location is not bad, but so far service has fumbled every opportunity to impress. Absolutely do not recommend.
• ZT

  zariah r (thatgurlzariah)

  Apr 15, 2026
  5.0
  This was hands down the best hotel experience I’ve ever had. From the moment I walked in, the staff made me feel genuinely welcomed. They were friendly, attentive, and made sure everything was perfect. The atmosphere was so nice and cozy. It truly felt like a home away from home. The rooms were absolutely beautiful, clean, comfortable, and thoughtfully designed with everything you need to relax. I would definitely stay here again and recommend it to anyone looking for a peaceful, welcoming, and high quality stay.