Business Details
About
HotelTapestry Collection
Along Loop 610, our all-suite hotel is across from the Houston Galleria, minutes from Uptown dining, shops, and entertainment. The trendy neighborhoods of River Oaks, Montrose, and Rice Village are all within a 20-minute drive, and downtown is within eight miles. Unwind after a busy day at our fusion restaurant and bar, Rouse.
Location
The Chifley Houston, Tapestry Collection by Hilton
2400 W Loop S, Houston, TX
77027, United States
Hours
Reviews
4.2
1,740 reviews
5 stars
931
4 stars
467
3 stars
180
2 stars
62
1 star
100
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many guests praised the staff for their friendliness and attentiveness, several reviews highlighted poor service experiences, particularly at the front desk and during breakfast.
Cleanliness
Most guests found the hotel clean and well-maintained, but there were multiple complaints about issues like mold in bedding and unresponsive housekeeping.
Amenities
Guests expressed disappointment over the lack of microwaves and issues with parking fees, which were considered excessive.
Room Quality
Rooms were generally described as spacious and comfortable, but some guests noted maintenance issues and outdated features.
Dining Experience
The restaurant received mixed reviews, with some praising the food quality while others criticized the breakfast options and service.
- AAAngelJan 4, 20265.0Beautiful boutique hotel. Kind and attentive staff. The rooms were spacious and the location was perfect. Lots of shopping and eateries nearby. I would highly recommend. Exceeded my expectations
- MSMarbel SalmeronDec 31, 20251.0Olvidé algo en el hotel y fueron amables y atentos! Lo resguardaron y regresaron todo! Agradable lugar y muy limpio!
- EREliu RiosDec 30, 20255.0First time in Houston with the family. Great spot near the galleria and you can see the city more or less. Staff were helpful & attentive. Food wise, the Rouse was delicious and a great spot to eat if you don’t want to leave the hotel. Will be coming in the future for our trips to Houston!
- NXN XDec 23, 20255.0Actually forgot to review the hotel from last visit... and going back in a few weeks! First of all, I would like to say that this facility is probably if not the cleanest and best ran hotels I've stayed at in years! No matter what you do, there are some people you just can't please- after reading through some of the reviews everyone complains about microwaves. I've stayed in many hotels that don't have microwaves. However, if a microwave is what's important to you then maybe you ought to read on to the amenities before you actually book The Room. If you book The room, don't forget your items especially the ones that are important to you! I doubt any of the staff is out to take your merchandise! Also, before attacking staff saying that they are creating fraud on your account, maybe realize we live in a world where fraud occurs all over the place- bet you a hundred bucks it was somewhere overseas! I also love the comment of the individual that was offered a different room yet they didn't want to change yet they wanted all their money back- go figure. So many self entitled cry babies! To be in the hospitality business is a customer service patience level that most people would not understand. I'm not paid for my review from this hotel, but I would never decline an upgrade ;-) Thanks again for the wonderful stay and look forward to seeing you all in a few more weeks!
- JJJate JonesDec 23, 20255.0I had an incredible stay! The hotel, its location, and the entire staff—from the front desk and housekeeping to the restaurant team—were absolutely amazing. Everyone was welcoming, professional, and efficient. A special shoutout to Simone at the front desk, who truly embodies hospitality. She was incredibly friendly throughout our stay and went above and beyond by surprising us with a celebratory dessert for a birthday trip. It’s the little touches that make all the difference. Thank you, Team Chiefly—I can’t wait to return!
Frequently Asked Questions About The Chifley Houston, Tapestry Collection by Hilton
What types of pets are allowed at The Chifley Houston, Tapestry Collection by Hilton?
Both cats and dogs are welcome as pets at The Chifley Houston, Tapestry Collection by Hilton.
Is there free Wi-Fi available for guests at the hotel?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal for guests.
What are the check-in and check-out times at The Chifley Houston?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does the hotel provide accessible parking and elevator facilities?
Yes, the hotel offers accessible parking and an accessible elevator for guests with mobility needs.
Are there fitness facilities available at the hotel?
Yes, a fitness center is available free of charge for guests.
What dining options are available at The Chifley Houston?
The hotel features a fusion restaurant and bar named Rouse where guests can unwind after a busy day.
Does The Chifley Houston offer parking options?
Yes, both self-parking and valet parking are available at the hotel.
What nearby restaurants can guests visit during their stay?
Nearby restaurants include Rouse Craft Cooking, Sage, and Rouse Craft Kitchen which offer a variety of cuisines for guests to enjoy.
Are there entertainment options near the hotel for visitors?
Yes, Mystery Cafe is a nearby dinner theater and cinema that offers unique arts and entertainment experiences.
What hotels are located near The Chifley Houston for guests considering other accommodations?
Sheraton Suites Houston Near The Galleria and Extended Stay America are nearby hotels providing alternative lodging options.