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About
HotelWedding VenueConference CenterBusiness Meeting LocationsStaybridge Suites
Get a big warm welcome at the Staybridge Suites Houston Willowbrook!
Relax in our spacious all-suite hotel. With easy access to Sam Houston Race Park, Willowbrook Mall, George Bush Intercontinental Airport (IAH), and Houston Methodist Willowbrook Hospital. Let us welcome you to your home-away-from-home with fully equipped kitchens, free Wi-Fi, HDTV's, fitness center, and complimentary shuttle service to nearby corporate offices. Enjoy relaxing at our backyard-patio with comfortable seating and a BBQ pavilion. Start the day off with our free hot breakfast buffet available daily, and our complimentary Social Happy Hour on Monday, Tuesday, and Wednesday evenings, which features a variety of appetizers with free beer and wine. We care about family pets, your furry friends are welcome here, too. Fees and restrictions apply. Close to area employers: NOV (National Oilwell Varco), Schlumberger, Premium Oilfield Services, Siemens, Baker Hughes, Weatherford, Stratum Reservoir, ExxonMobil, HP, and Wurth. Come stay with us at the Staybridge Suites Houston Willowbrook.
Location
Staybridge Suites Houston Willowbrook by IHG
10750 N. Gessner Drive, Houston, TX
77064, United States
Hours
Reviews
4.1
430 reviews
5 stars
244
4 stars
88
3 stars
34
2 stars
17
1 star
47
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted problems with cleanliness, including reports of bugs, unpleasant odors, and unclean common areas.
Staff Performance
While some guests praised the friendliness of the staff, many others reported poor customer service and unprofessional behavior.
Room Conditions
Guests frequently mentioned that the rooms were outdated, with issues such as broken furniture, unpleasant smells, and inadequate maintenance.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests enjoying the variety while others found it lacking or poorly managed.
Management Concerns
Several reviews indicated dissatisfaction with management's responsiveness to complaints and issues, leading to frustration among guests.
- BPburt perez6 days ago5.0Free dinner on Monday, Tuesday and Wednesday
- KPKevin Perez6 days ago1.0Me and my friend Andy stayed here and we both had very bad problems with roaches if you wanna stay here then you will encounter roaches
- ACAndy Chan6 days ago1.0I had a bad experience the rooms had roaches in them and I don’t think I will be staying here
- CLCharleston LewisDec 14, 20255.0Clean Lobby Restrooms. Thanks for keeping it clean.
- RMRoger McCottrieNov 28, 20251.0My experience here was beyond horrible. And from reading all the negative reviews. There's nothing I could possibly add. NOTHING. What I don't want is the person who keeps responding to all the negative reviews is have a response for me. Address the issues and stop apologizing. And the issues are plentiful at this location. And what's sad, when I inquired about who was the person on shift when I had my issues. It's the same person who is responding to all the negative reviews. I requested to get out of a room full of roaches, to be placed in a room with the most deplorable smell. Smh. I found out that was him when checking out the next morning. I had a two day stay. Wish I had shortened it that night. And that one night was a hard night I had to endure. Slept with the lights on in the second room I was placed in. And end up squashing another roach I saw crawling on the wall. Smh. No good rest and I had a job to go to that morning. This place is in need of a wrecking ball. And that poster in the lobby is absolutely absurd. The only thing that sign should be saying, "Going out of Business", and let me show you the exit, for real. This place is a stain on the IHG brand.
Frequently Asked Questions About Staybridge Suites Houston Willowbrook by IHG
What time can I check in and check out at Staybridge Suites Houston Willowbrook?
Check-in is from 3:00 PM and check-out is until 12:00 PM.
Does Staybridge Suites Houston Willowbrook offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas and guest rooms.
Are pets allowed at Staybridge Suites Houston Willowbrook?
Yes, pets are welcome at the hotel, including cats and dogs. Fees and restrictions apply.
Is breakfast included with my stay?
Yes, a free hot breakfast buffet is available daily for guests.
Does the hotel offer any fitness or recreational facilities?
Yes, the hotel has a free fitness center with elliptical machines, treadmills, and free weights. There is also an outdoor pool and golf facilities.
Are there any accessibility features at Staybridge Suites Houston Willowbrook?
Yes, the hotel offers accessible parking, mobility accessible facilities, and an elevator.
Does Staybridge Suites Houston Willowbrook provide contactless check-in or check-out?
Yes, contactless check-in and check-out are available for guests' convenience and safety.
Is housekeeping available during my stay?
Housekeeping services are available daily for guests.
What nearby dining options are available around Staybridge Suites Houston Willowbrook?
Nearby restaurants include Jack in the Box for fast food and Mexican cuisine, Pho Hoang Vietnamese Cuisine for Vietnamese dishes, Kawa Sushi for Japanese fare, Sandtrap Grill, Subway sandwich shop, Bar None pub, and Brewskis Beltway 8 sports bar.
Are there nearby places of interest or businesses guests might want to visit?
Yes, guests can visit the Art Institute Of Houston for education and art exhibits, or enjoy golfing at Heron Lakes Golf Course nearby. Corporate offices like Energy Solutions International and Kiewit Energy Co. are also close by, with complimentary shuttle service available.
How can nearby transit or services help guests at Staybridge Suites Houston Willowbrook?
Nearby employment agencies like Pro Staff and Staffmark can assist visiting professionals. Banks including Cadence Bank and BancorpSouth Bank are nearby for financial needs. The hotel offers free parking and complimentary shuttle service to nearby corporate offices for easy transportation.