Staybridge Suites Houston IAH - Beltway 8 by IHG

Reviews

• CL

  C.D L

  Dec 21, 2025
  2.0
  I wanted to like the place. Initially, I didn’t have any issues. It was decent for the price. Unfortunately, as soon as I began cutting the light off roaches 🪳 appeared. It was upsetting I’ve been driving all night and wanted to rest. I left immediately.
• CC

  Calvin Colin

  Dec 10, 2025
  1.0
  Bottom Line: DO NOT STAY AT THIS HOTEL, UNSAFE AND UNSANITARY. I checked in at approx 230ish AM Dec 7, 2025. The front desk clerk was not being monitored. Hotel was wide open for anyone to just walk in which makes it very unsafe. After approx 10 to 15 minutes of calling the hotel front desk WHILE STANDING THERE, the clerk finally came to the desk. Yes, he was asleep somewhere. We were given room 309. Walked in turn the lights on in bathroom and ROACHES ran all directions as if there was some covert operation going on we walked in on. Not one, not two, not three, an entire Infantry Battalion, maybe even Brigade. I called the front desk and yep you got it, no one answered. Went to front desk, yep no one there. We had two queens. One bed had ROACHES running around in it. It is now 3 to 330AM and we have to leave at 6 to get to our location. I stopped at front desk and voiced my disappointment. I asked for a refund and was denied being told I wpuld have to speak with GM who would be in later. I left my name and number. I was given another room. We arrived back at the hotel around 530PM. I asked to speak with GM. I didn't receive a call ,text, nothing. Yep, GM was apparently no longer there. But the message was allegedly shared. We go to room look around, seemed fine. Went to take a shower around 11PM when I picked my towel up......YEP, another platoon of ROACHES, take off down the wall, up the wall, to the floor and ceiling. Now I am livid. Called the front desk and wouldnt you know, no answer. Since leaving Monday morning, I have reached out to the hotel GM on several occassuosn leaving messages and sending emails to which I have gotten no response. Is the GM ignoring me or was he/she taken captive by these ROACHES or apart of the covert operation going on? Bottom Line: DO NOT STAY AT THIS HOTEL, UNSAFE AND UNSANITARY. Sofa had stains, room smelled like humid mold, refrigerator, plates, etc....all had roaches.
• NK

  Nikki K

  Dec 10, 2025
  1.0
  DO NOT STAY HERE!!!!! I stayed here from Nov 25-27. Paid and left in November 27 On December 7, they charged my card again, I called to have it fixed since I had already paid, and they said sure we messed up. December 8 they charged my card again and didn’t reverse the first one either. I called again and said now I have two additional charges from you on my account, they swore they would fix it. December 9 they charged my card AGAIN! I now have 3 additional charges to my card. THREE! When I had already paid on November 27! Don’t risk it, they’re unprofessional and it’s not worth the hassle, especially if you’re international. Btw I’m extra mad cause they’re now at over $1000 of extra charges on my card, and I’m in another country.
• MA

  M A

  Nov 10, 2025
  1.0
  This place is so dated and its fixtures are falling apart. It’s a disaster. I would not stay here more than one night for an airport stay over. Then the smell. Oh the nasty smell. The very nasty smell. Horror for IHG brand. I would not recommend at all. Last time I ever book in this terrible place. I don’t need to put any photos. Every thing is old.
• DM

  Dustin “HoneyThunder” Mohr

  Nov 9, 2025
  1.0
  Saw a cockroach when I first walked in but blamed it on evolution. Then I woke up to a cockroach crawling on me. So I checked out and went to the staybridge suiites down the street. Now I'm sitting here in this nice hotel with my suitcase open and I see a cockroach crawl out. I have infected this fine establishment lol. Saw a review from a month or so ago and it had similar complaints. Crazy this would go on for that long I stay in IHG hotels more than my home these past 2 years and this is a first Spend the extra $30 and go to the one down the street

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