InterContinental Houston by IHG

Reviews

• JW

  J Wat

  Feb 24, 2026
  1.0
  $40/day parking is atrocious for the price of the hotel as it is. We had issues with water pressure/temperature the whole stay, and the last night we didn’t even have water from 10p-6a. There was a $20 amenity fee per night which is a little odd for the lack of amenities (the shuttle was more than an hour wait for 2 mile radius). There were pictures of fully naked men in the lounge which seems a little inappropriate. Overall an extremely disappointing stay. I’ve been a Diamond Elite Member for several years and when I booked this stay on points I still ended up owing hundreds dollars at checkout. It appears these charges have been a recent problem with other members too.
• AV

  Alex Vance

  Feb 18, 2026
  3.0
  I booked a Junior Suite expecting the standard associated with the InterContinental name. Unfortunately, this stay fell well below four-star expectations. The first room had a strong odor of cat urine by the bed. I reported it in the morning. Housekeeping entered while I was out. The bed was made and towels replaced, but the urine in the carpet was not addressed. When I followed up that afternoon, I was told it could not be properly handled and was moved to another room instead. That first room also had a non-functioning AC unit, a floor lamp that did not work, and smart-tv streaming that was non-functioning. The second room had no odor issue, all lighting worked as well as tv streaming, but again the AC would not cool below the mid-70s despite being set much lower. An engineer eventually adjusted the chilled water valve to the in-room unit, after which it worked perfectly. Since this occurred in two separate rooms, it suggests cooling capacity is being limited operationally and only adjusted upon complaint. In Houston, where winter temperatures can still reach the mid-80s, that is not acceptable at this price point. There were other visible signs of cost containment. The front desk was typically staffed by one person, occasionally two. Calls to the front desk from the room first route to a third-party call center that relays requests back to the property, which is evident from the scripted responses. Housekeeping appeared stretched thin, cleaning the same floor for much of the day. The on-site staff were polite and professional, and the food both in the restaurant and through in-room dining was very good. The solutions staff offered were practical and top notch service. The issue appears to be management decisions that prioritize cost control over guest experience. At similar rates in Houston, the JW Marriott Downtown offers a stronger and more consistent product. In its current form, this property feels like a budget operation behind a luxury facade. There’s a clear intentional underinvestment in resourcing and property improvements and maintenance necessary to operate as a four star hotel.
• KK

  Keegan

  Feb 15, 2026
  2.0
  The hotel is clean and pleasant — exactly what you expect for this price range: not bad, not life-changing, just there. The staff, however, could teach a graduate seminar in **excessive follow-up.** During my two-night stay, I received so many texts that I began to feel like I was starring in a group chat I never joined. I ordered room service both nights, which one would think proved I was alive and fed. Since checking out, I’ve now received four additional texts asking how I’m doing — as if the hotel and I are navigating the “post-breakup” phase of our relationship. At one point, I hung the universal “Do Not Disturb” sign — that small cardboard plea for solitude — only to be told by Grace that if I didn’t reply *immediately,* they would “conduct a wellness check or visit on me.” (Still not sure what a “visit on me” entails, but I hope it comes with billing codes.) I had to leave a room full of law and medical professors to assure the front desk I hadn’t expired in the night. To top it off, the clerk at check-in looked positively *inconvenienced* when my university’s tax-exemption form went missing, sighing with such force that I considered offering her an inhaler. TL;DR: The building’s fine, the towels exist, and the staff care *way too much.* If you prefer clean rooms, warm cookies, and being left gloriously alone, just go to the DoubleTree next door. They’ll give you a cookie and won’t text to confirm you ate it.
• DK

  David Kitchens

  Feb 12, 2026
  3.0
  The room (1102) was the problem. The HVAC did not work the first day (2/10), so the engineer came up to repair the same. The shower went from hot to cold to hot to cold on its own, so the engineer came up to repair the same. The tea kettle was not plugged in but we could not get to the outlet as it was behind the medium sized refrigerator….and we could not move the cord and the kettle due to the small size of the opening. And we had the same hvac issue again on the last day (02/12). We told the front Desk on checkout that the room needs some work. The staff was great. The room was not.
• KB

  kulchaya barnett

  Feb 4, 2026
  1.0
  I’m disappointed to be writing this review because I had high expectations for Le Petit Chef and chose it to celebrate my birthday. Unfortunately, the experience did not reflect the level of service you would expect for a special occasion. When we arrived, the tablecloth had visible dirt all over it. Although the waiter noticed us trying to wipe it down ourselves, there was little urgency to correct the issue. Throughout the dinner, our water and wine glasses were rarely refilled unless we asked, and at one point we went from the second course to the end of the third course with completely empty glasses. The timing between courses also felt unusually long, which made the evening drag rather than feel enjoyable and well-paced. What’s most disappointing is that I sent a detailed email to the restaurant after my visit to give them an opportunity to address the situation privately, but never received a response. Good service includes how concerns are handled after the fact, and the lack of communication only added to the frustration. I truly wanted to love this experience, especially for a birthday dinner, but the service fell far below expectations. I hope management takes this feedback seriously and improves both their guest experience and follow-up communication.

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