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Welcome to our vibrant oasis, where modern luxuries and warm Texas hospitality greet you at every turn. InterContinental Houston offers complimentary ADA compliant local shuttle and is located next to the world-renowned Texas Medical Center, Rice University, NRG, Museum District, and The Galleria. Delight in enticing cuisine at Safina, indulge in creative cocktails at The Naturalist Bar and Lounge, and find exceptional event venues that set the bar for Houston meetings.
Location
Hours
Reviews
4.4
1,033 reviews
5 stars
735
4 stars
166
3 stars
51
2 stars
21
1 star
60
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the staff for their exceptional service, highlighting individuals who went above and beyond to ensure a pleasant stay.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including unclean rooms and inadequate housekeeping services.
Location Benefits
The hotel is well-located near the medical center and museums, making it convenient for guests visiting these areas.
Valet Service Problems
Multiple guests reported issues with valet service, including long wait times and mismanagement of vehicles.
Dining Experience
While some guests enjoyed the food quality, others found the restaurant service lacking and the breakfast options overpriced.
- BMB M2 days ago5.0The hotel itself is beautiful and perfectly situated downtown, with plenty of places you can walk to, and it offers a shuttle to take you anywhere within a 2-3 mile radius. But the real stars of the hotel are the staff! From guest services, valet, and housekeeping to the restaurant staff, they were all wonderful, especially Shola, who kicked off our stay!
- JKJulie Keogh3 days ago1.0I needed a shuttle from Hospital to hotel, sat down stairs while my love one is in ICU for 40 minutes then I called after Dwight didn't show said he would be on his way and never showed the 2nd time. Very disappointed and will not stay at this hotel because Holiday Inn has shuttle and they have never left us high and dry
- JLj lg4 days ago5.0The Shuttle service/valet team is absolutely amazing here. Sebah, Tevi, Dwight, JJ, and JoJo do an especially great job. They make every Rider feel as if they’re the most important person of the day. The entire team does a fantastic job.
- SMSol Mei6 days ago4.0I had a nice 2 night stay at the Houston Intercontinental Hotel in the Medical Center. The hotel is beautiful, clean, and the housekeeping team does an exceptional job. Special thanks to Yasmin at the front desk, who was gracious, kind, and professional. The location is great, with very close walking proximity to MD Anderson Main, which was very convenient.
- JBJuan BrownNov 8, 20251.0Really disappointed with my check-in experience. I asked to confirm a king bed, but the front desk rep and his manager, Jonah, both said it wasn’t possible and that everyone in our group was getting queen beds. Minutes later, two people from my group were checked into king rooms — even though I was told the hotel was sold out. To make it worse, I checked online and could still book a king room for the same nights, so what I was told wasn’t true. I almost booked it myself just to get what I asked for. This is the second time I’ve had this same issue at this location, and both times I’ve left feeling singled out and treated differently than others in my group. The pattern is concerning, especially when the guests who got king rooms were white. I hope management looks into this, because it shouldn’t keep happening.
Frequently Asked Questions About InterContinental Houston by IHG
Is parking available at InterContinental Houston by IHG?
Yes, we provide onsite parking for our guests at InterContinental Houston by IHG. Valet parking services may also be available. Please inquire with the front desk or check our website for specific parking options and fees.
Does InterContinental Houston by IHG offer Wi-Fi services?
Yes, complimentary Wi-Fi is available in public areas and guest rooms. Please ask at the front desk for login details upon check-in.
Does InterContinental Houston by IHG have a fitness center?
Most of our hotels have a fitness center equipped with modern exercise machines and amenities. Guests can enjoy complimentary access to these facilities during their stay. Please confirm with front desk staff.
Is room service available at InterContinental Houston by IHG?
Yes, we offer room service with a diverse menu for breakfast, lunch, dinner, and late-night cravings. Simply dial the room service extension from your room to place an order.
Are there any dining options at InterContinental Houston by IHG?
Many of our hotels have on-site restaurants and bars offering a variety of cuisine and beverages. Guests can enjoy delicious meals without leaving InterContinental Houston by IHG's premises. Please check our website or contact InterContinental Houston by IHG for dining options.
Does InterContinental Houston by IHG have a pool?
Yes, many of our hotels feature indoor or outdoor swimming pools for guests to enjoy. Pool hours may vary by location and season, so we recommend checking with InterContinental Houston by IHG for specific details.
Is InterContinental Houston by IHG accessible for people with disabilities?
InterContinental Hotels is committed to accessibility. We provide accessible rooms and facilities for guests with disabilities. If you require specific accommodations, please contact InterContinental Houston by IHG directly to ensure your needs are met.
Can I earn loyalty points with my stay at InterContinental Houston by IHG?
Yes, you can earn and redeem IHG® One Rewards points when you stay at InterContinental Hotels. Joining the loyalty program is free, and it offers various benefits and exclusive offers. Visit our website for more details or sign up at the front desk.
Does InterContinental Houston by IHG offer event or meeting spaces?
Yes, we have versatile event and meeting spaces that can accommodate various group sizes. Whether it's a conference, wedding, or business meeting, our team can assist you in planning a successful event. Contact InterContinental Houston by IHG for more information.
Is there a spa or wellness center at InterContinental Houston by IHG?
Some of our hotels feature luxurious spas or wellness centers where guests can indulge in relaxing treatments and therapies. Please check with our front desk for spa availability and services offered.
What is the cancellation policy for reservations at InterContinental Houston by IHG?
Cancellation policies may vary based on the rate and reservation type. Generally, our standard policy allows free cancellation up to a certain time before check-in. Please review your reservation details or contact InterContinental Houston by IHG for more information.
Does InterContinental Houston by IHG provide airport shuttle services?
Some of our hotels offer airport shuttle services for guests. Please inquire with InterContinental Houston by IHG about availability, shuttle schedule, and any associated fees. Alternatively, taxis and other transportation options may be available.
Can I make special requests for my stay at InterContinental Houston by IHG?
Absolutely! We strive to accommodate special requests whenever possible. Whether it's room preferences or dietary needs, please contact InterContinental Houston by IHG before your stay, and we'll do our best to make your experience memorable.
How can I modify or cancel my reservation online?
You can manage your reservation online through our website or the IHG mobile app. Log in with your booking details to modify or cancel your reservation. For assistance, you can also contact our customer support team.
Does InterContinental Houston by IHG offer babysitting or childcare services?
Some of our hotels may offer babysitting or childcare services. Please contact the InterContinental Houston by IHG directly to inquire about availability, age requirements, and any associated fees.
What accessibility features does InterContinental Houston by IHG offer?
The hotel provides accessible parking and mobility accessible facilities to accommodate guests with disabilities.
Is parking available at the hotel and is valet parking offered?
Yes, onsite parking is available including valet parking services at InterContinental Houston by IHG.
What dining options are available at InterContinental Houston by IHG?
The hotel features two restaurants including Safina, which offers Mediterranean cuisine, and The Naturalist Bar & Lounge for creative cocktails and beverages.
Does InterContinental Houston by IHG provide a fitness center for guests?
Yes, guests have complimentary access to a fitness center equipped with elliptical machines, free weights, and treadmills.
Are pets allowed at InterContinental Houston by IHG?
Yes, both cats and dogs are welcome at the hotel.
What are the check-in and check-out times at InterContinental Houston by IHG?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does InterContinental Houston by IHG provide shuttle or transportation services?
Yes, the hotel offers a complimentary ADA compliant local shuttle and also provides private car services.
Which nearby medical facilities are located close to InterContinental Houston by IHG?
The hotel is near the renowned Texas Medical Center, including M.D. Anderson Houston Main Building and Texas Children's Fetal Center, making it convenient for medical visitors.
What nearby hotels can guests consider when visiting the Texas Medical Center area?
Guests can also consider nearby options such as Wyndham Houston - Medical Center Hotel and Suites, DoubleTree by Hilton Houston Medical Center, Best Western Plaza Hotel & Suites, and SureStay Plus Hotel by Best Western Houston Medical Center.
How can nearby dining establishments enhance my stay at InterContinental Houston by IHG?
Nearby restaurants like Safina and The Naturalist Bar & Lounge offer excellent options for meals and drinks, making it easy to enjoy local cuisine and unwind without traveling far.