InterContinental Houston by IHG

Reviews

• ET

  Edward Taylor

  Jan 4, 2026
  3.0
  Following the Texans vs. Colts game.On the evening of January 4th, a group including my brother and several friends experienced a severe malfunction with one of the guest elevators. Upon returning to our rooms, the elevator we were occupying became immobile between floors, trapping us inside for approximately three and a half hours. This extended period of confinement caused considerable distress and inconvenience. The situation presented not only discomfort but also raised serious safety concerns, particularly given the prolonged duration of the malfunction and the perceived delay in resolution. As guests who appreciate the high standards typically associated with the InterContinental brand, we found this experience to be exceptionally disappointing and unacceptable. We expect a level of operational reliability and guest service that ensures safety and comfort, which was regrettably absent during this incident. I hope InterContinent Hotel investigates this matter thoroughly to understand the cause of the malfunction and to implement measures that will prevent such occurrences in the future. Fortunately we had a bottle of Weller leftover from tailgating to help the time pass. Unfortunately though we had to urinate in the bottle and in the elevator to avoid urinating on ourselves
• BB

  Bobby

  Dec 30, 2025
  5.0
  One of the elite hotels in Houston. The area was super convenient and the hotel staff were more than welcoming and accommodating. The onsite restaurant was very nice and friendly staff accompanied the restaurant. The onsite bar is very good as well and you can order from a separate menu or from the restaurant selections as well. Each and every staff member we met was friendly and genuine in all dealings with the restaurant and hotel. We will definitely stay here again any and every time we visit Houston. We arrived and visited in order to go to see the Houston Texans. The hotel does offer a shuttle service and pick up once scheduled through a few clicks of an app. Great staff once again in any and all dealings with the shuttle service.
• BB

  Bryan Browning

  Dec 29, 2025
  5.0
  My wife and I have stayed here a few times and everything about the intercontinental is top notch. All staff was very friendly and professional, food was excellent, room was clean, roomy, comfortable, and welcoming. The burger and truffle fries at the bar was excellent.
• AA

  A A

  Dec 24, 2025
  5.0
  I had a fantastic stay at InterContinental Houston by IHG! From the moment I arrived, the staff was welcoming and attentive, making check-in seamless and pleasant. The room was clean, spacious, and comfortable with modern amenities that made relaxing after a long day easy. The location is excellent — walking distance to the MDA Medical Center and close to Rice University and the Houston Zoo, which made exploring the area super convenient. The onsite restaurant and bar offered great food and drinks, and the outdoor pool was a refreshing bonus. I also appreciated the free shuttle service around the local area. Overall, a top-notch hotel with great service, comfort, and convenience. I would like to thank Abdulaziz and Abdul for the kindness. Highly recommend!
• LT

  Like That

  Dec 19, 2025
  3.0
  I'm sorry to say that this stay was disappointing. The food was good and the rooms were nice. However, I asked for a microwave, and it never came. My hall wasn't checked during the night ( same food tray still sitting there when I woke up the next morning). I called the "instant service" line, and waited on hold for 20 minutes. I went to the front desk, asked for the washcloths, came back upstairs, and I was STILL on hold. Because of the lack of "instant service", I was not able to get a bell hop to help with my luggage. I expect more from a 4 star hotel

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