Homewood Suites by Hilton Houston-Willowbrook Mall

Reviews

• MS

  Marc S

  Nov 18, 2025
  1.0
  I rarely leave negative reviews, but our stay at this hotel (11/14–11/17) was disappointing from start to finish. First, there was no hot water on the first night, so we couldn’t even shower. For the rest of the stay, the water was only lukewarm at best — still not comfortable for showering. We reported the issue, but nothing changed. On top of that, the elevator was out of service during the whole time we stayed, and we were told to carry all our luggage up to the 3rd floor. Not exactly the welcome you expect from a hotel. The room itself also had problems. The towel handle kept falling off every time we touched it. The bathroom was not properly cleaned, there was a long hair stuck on the wall, the bathtub had stains and looked worn. Even breakfast wasn’t relaxing. The woman preparing the area was talking loudly on the phone about personal matters, which made it hard to enjoy a peaceful morning meal. We reached out to management by email asking for a partial refund due to all these issues, but we never heard back, which is even more disappointing. Overall, this stay fell far below expectations. I hope management takes these issues seriously and improves the experience for future guests. I would not stay here again.
• MP

  Maggie Pardoe

  Nov 7, 2025
  2.0
  We have stayed at this hotel chain many times and let me tell if this was our first stay at a Homewood suites we would never come back. The first morning there was a problem with the fire alarm. I woke up to it screaming over my head. The third morning there was no hot water. I took an ice cold shower. The forth day I locked myself out of the room and went to the front desk where the manager started an argument with me. She said my name wasn't on the room. I said , oh its under my husband's name but we booked with my cc. I then showed her my ID and the cc I booked with. She then told me I could have stolen the cc so she would not let me in the room without my husband calling her and say it was ok. So the card the royeas bbked with and my ID that matches the card wasn't good enough but a call from a random person saying it was ok made it ok. Unbelievable! Not to mention the cops have been here 4 times is five days for random things . The final straw was a girl very obviously on drugs sitting next to my car with a tire jack for hrs. She only left because thankfully it started raining. I am so disappointed in this hotel. They really give a good hotel chain a bad name.
• AW

  Alison Wheeler

  Oct 16, 2025
  4.0
  Great staff. Outdated rooms and sticky carpets 😳
• JC

  J Campbell

  Oct 14, 2025
  5.0
  Bathroom fan was noisy. Pool was ooo.people were nice. Room was clean. Great location.
• VG

  Victor Gonzalez

  Oct 12, 2025
  3.0
  The women I been doing business with work there and as far as I know she never spoke to me of using others credit cards that to me is very impressive.

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