Home2 Suites by Hilton at the Galleria

Reviews

• DR

  Denise Rosenthal

  6 days ago
  3.0
  He ido 3 veces a este hotel. Es un hotel muy bien ubicado y con excelentes habitaciones... el problema es su personal. El desayuno termina 9.30am (lo cual se me hace ridiculo por que todo mundo baja a las 9.25 en pj a servirse cosas del desayuno, eso quiere decir que el desayuno debería terminar solo un poquito mas tarde), y a las 9.25 ya esta una encargada de cerrar el desayuno apresurandote para que tomes lo que quieras por que ya va a cerrar y lo hace de mala gana... Seguido por el personal de limpieza que hace los cuartos... aparte que empieza la limpieza a las 6am, grita por todo el pasillo, prende la aspiradora y te despierta (ahi es donde si vale la pena bajar a desayunar por que housekeeping ya hizo favor de despertarte). Yo soy miembro de Hilton Honors y pedi hacer late check out (en vez de salirme a las 12, salir a la 1pm)... ese dia específicamente, la señorita de la limpieza me empezó a tocar fuerte en la puerta desde las 9am para hacer la limpieza, le dije que no. Regreso a las 9.30am a hacer lo mismo y le volví a decir que no a lo que me respondió que el check out es a las 11am y que ya me tenia que ir... Baje al lobby y le dije al señor que estaba ahi que si podia por favor irme a la 1 en vez de 12 por HH... me dijo que no por que habia gente esperando cuartos (tienen alrededor de 150 cuartos), 12 máximo tenia que irme (cabe aclarar que eran las 11.20am) y cuando subi a terminar de guardar mis cosas, trate de abrir mi cuarto y mis tarjetas ya estaban desactivadas... Fui con la señora de la limpieza que estaba con un houseman y le pedi si me podia abrir mi cuarto. El houseman salió del cuarto despues de que la de limpieza le dijera tal cual "que si les abres el cuarto a la señora esta, ya sabes cual"... salio y no nos creía que estábamos hospedados en el hotel y nos hizo demostrarle que eran nuestras llaves, nuestro cuarto y que era el hotel donde estábamos... pues no que "ya sabes cual"? Muy despectivo su personal De no ser por el personal, pondría un 10/10 al hotel
• JA

  jaime acuña

  Dec 21, 2025
  5.0
  Habitaciones muy amplias y limpias
• CB

  Christine Blaha

  Dec 16, 2025
  5.0
  I am working in Houston for several months. I have been staying here on and off for 8 weeks. I am impressed with how nice everything is. The rooms are clean, staff is friendly and parking is so easy.
• JA

  Jaime Aron

  Dec 15, 2025
  2.0
  Because of its location, we've stayed here close to a dozen times. Our most recent stay will be our last. When we walked into the room, it smelled like too much cleaning solution. We were exhausted so we didn't say anything. But as we settled in and got ready for bed, the smell became worse. It was clearly a "wet dog" odor exacerbated by too much cover-up spray. We hoped to sleep through it. We both struggled through a terrible night. What really made it bad was when we talked to the manager about this the next morning. Her attitude was that it was our fault for not having complained sooner. She kept talking about their shampooing and cleaning process. She never showed any accountability. If there was an apology, it was of the "I'm sorry this happened" nature. Nothing about the customer being right. She made a big show of letting us pick our next room. We just wanted one that didn't smell! When we went back to the dirty room to get our things, I asked her to come in and see if she smelled anything. She refused. She talked about possibly refunding us for the night. I told her that was not why we were complaining. I also told her we'd be cutting our trip short by a night. Apparently that prompted her to withdraw the refund idea because it didn't happen. To be clear -- things happen. We got a bad room and we should've complained sooner. But what ended this relationship was the manager's arrogance and dismissiveness. Given the opportunity to show empathy and understanding - particularly for someone whose been a loyal customer of this location and the entire Hilton chain - she could not have cared less. Give your money to place where they value your business. That's what we'll be doing in the future.
• SV

  Sharlie Velasco

  Nov 26, 2025
  4.0
  We were temporarily displaced from our home due to water damage in the fall. While repairs were underway at our house, my husband, 2 kids, 2 dogs, and I spent 5 weeks at the Home2 Suites. It was quite the adventure! Despite the unfortunate circumstances, we had a very positive experience at the hotel, overall. Shout out to Carlos and Byron (front desk staff), Daniel (awesome server/bartender), and Jack (engineer)! They were all very welcoming and helpful. Would definitely recommend this hotel! Pros: Clean, spacious, extended stay suite Friendly staff Daily cleaning service (we opted for every other day) Great restaurant/bar with delicious food and drinks, including the complimentary breakfast Nice gym Free laundry facilities Dog friendly with a spacious turf area for quick potty stops Very close to Hermann Park and the Rice University loop, which allowed for scenic dog walks and runs Cons: We had some maintenance issues in our room that dragged out for a few days, but were ultimately resolved (and were caused by our upstairs neighbors installing a portable showerhead, which they were not allowed to do). The elevators! This is the main reason I docked a star. The hotel has 3 elevators. For the 5 weeks we were there, I would say two elevators worked about 40% of the time, which was fine. However, about 60% of the time, only 1 elevator was working, which caused long lines, a perpetually crowded elevator, and grumpy residents (myself included). They were constantly being serviced. If the elevators were more reliable, I'd have given them a 5 star review. :)

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