Holiday Inn & Suites Houston West - Westway Park by IHG

Reviews

• LD

  LB Dallas

  2 days ago
  1.0
  Diamond IHG member and this hotel does not meet standards. That’s first start by saying staff is extremely rude, The restaurant took 45 minutes for wings and I asked for ranch dressing.. just for her to wait 15 minutes after I got my wings to tell me it was expired. It’s also inconvenience that you can’t use cash or credit card at the restaurant, It must be charged to the room. There is a no pet policy except for service animals, and I was awakened all throughout the night by a barking dog in the next room that barked at every little sound…. Also kids playing ding-dong-ditch at every door and the front desk does nothing about it! The rooms are outdated, I’ve never been to an IHG hotel that doesn’t have a hairdryer or a stopper for the tub….. The thing that makes me the most upset is, I went to this hotel four years ago, and the power went out… we were told rudely to evacuate because they did not know when the power was going to come back on so I had to walk down 5 flights of stairs with 5 bags…. Let me tell you There is NO EMERGENCY LIGHTS in the stairwell! I fell, broke my laptop and twisted my ankle! I booked this hotel despite my bad experience four years ago to give it the benefit of the doubt and guess what happened…. The power went out again and I was forced to walk down four flights of stairs in complete darkness….. there should always be a generator to have emergency lights in the stairwell in case of an emergency… i’m pretty sure this is a hazard. Last thing, I have charges for random amounts on my card, which I did not authorize and have no idea what they are from…. Didn’t see the on my itemized bill at check out so waiting to see what happens.
• AO

  Alexander “Polar Bear” O'Connor

  Feb 18, 2026
  5.0
  I have stayed in a few IHG locations in Houston in this one has certainly become my preferred. The location is quiet and within reach of a few commodities. The lobby is well kept and clean. Rooms are decent. The staff has always been friendly to me. Mary especially has been very sweet and very helpful! It's nice recognizing faces at places you stay and Mary has certainly become one of those faces. She's kind, great to work with if you need help regarding your stay, and ensures that the customer is helped. The restaurant is decent and not too pricey. Actually the food is pretty good. Thank you for making a part of my Houston stays great! I'll be back!
• BW

  Briana Williams

  Feb 8, 2026
  1.0
  I booked this hotel partly because it advertised on-site/free parking. Unfortunately, my car was broken into while parked on the property. Not just mines there was 3 other cars that was Broken into as well. There was little security presence. If you’re traveling with a vehicle or valuables, this is not a place I’d recommend. Hotels can’t control crime everywhere, but they can control how seriously they take guest safety and definitely need to have 24hr security cameras on all four corners of the building. But my stay of the hotel was great and the receptionists was very nice on the night shift.
• XX

  Xagot

  Feb 7, 2026
  5.0
  Holiday Inn & Suites Houston West – Westway Park by IHG offers a comfortable and convenient stay for both business and leisure travelers. Rooms are clean, spacious, and well equipped with modern amenities. The staff is friendly, professional, and attentive, ensuring a smooth check-in and pleasant experience. Amenities like the pool, fitness center, and complimentary breakfast enhance the stay, while the location provides easy access to local attractions, dining, and shopping. Overall, it’s a reliable and welcoming choice for travelers seeking comfort and convenience in Houston.
• MS

  Michael Sams

  Feb 7, 2026
  1.0
  Call to check on my reservation their phone system is messed up tried to play it off and joke with the person but instead was met with I know what do you need started to get checked in and the guy at the desk "kumar" was super unfriendly vending rooms have no vending machines only ice makers and the snack store is almost completely empty tried to buy a bottle of water that should be at most $2 they tried to charge me $3.25 the breakfast is 14.99 a day just so you know that so far not impressed at all ..... update got my room and there is a horrible humming coming from the floor beneath me i can feel it in my feet also went to turn on the air and the thermostat just fell off the wall I was told that the room would have a microwave and there isn't and one of the phones is not even hooked up😮‍💨 update #2 ive been here for 2 days and haven't had a hot shower the water is always luke warm on top of that I went to look at thier breakfast and its pitiful.... I highly recommend finding another hotel to stay at

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