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Holiday Inn & Suites Houston NW - Willowbrook by IHG

4.1
(366 reviews)
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Business Details

18530 State Highway 249, Houston, TX
77070, United States
(281) 612-1850
https://www.ihg.com/holidayinn/hotels/us/en/houston/houac/hoteldetail
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About

HotelWedding VenueBusiness Meeting LocationsConference CenterHoliday Inn
Welcome to the Holiday Inn & Suites Willowbrook! Contemporary hospitality and modern luxury await at the newest hotel in NW Houston. Our Green hotel is fully equipped with solar panels and is located just minutes from Vintage Park, Methodist Willowbrook Hospital, Lone Star College University Park, Willowbrook Mall, Sam Houston Race Park and Aerodrome Ice Skating. The hotel is easily accessible off Tomball Parkway and Beltway 8 and offers additional ease to access Highway 290 and I 45. Ideal for business, enjoy close proximity to HP Enterprise, Nobel Energy, Shawcor, Baker Hughes, GE, NOV and FMC Technologies. You will find all you need to relax and stay productive in our full service hotel. Keep in touch with complimentary high-speed internet access. Enjoy breakfast & dinner in our swanky Elevate Grill. Maintain your fitness routine at the 24-hour fitness center and take some time to relax with a dip in the indoor pool. Have an upcoming meeting or event? Book our 9,100 square foot conference center or additional meeting rooms. Let the Holiday Inn & Suites Houston NW Willowbrook be your new hotel for all your needs!

Location

Holiday Inn & Suites Houston NW - Willowbrook by IHG
18530 State Highway 249, Houston, TX
77070, United States

Hours

Reviews

4.1
366 reviews
5 stars
233
4 stars
55
3 stars
18
2 stars
11
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff members received praise for their kindness and professionalism, others were criticized for rudeness and lack of support.

Cleanliness

Many reviews highlighted the cleanliness of the hotel, but there were also significant complaints about unsanitary conditions, particularly in the kitchen and rooms.

Safety Concerns

Several customers reported safety issues, including vehicle break-ins and a lack of security in the parking lot, which raised concerns about the hotel's safety measures.

Management Issues

There were multiple complaints regarding poor management and leadership, with guests noting a lack of professionalism and effective communication from upper management.

Facilities and Amenities

While some guests enjoyed the facilities and amenities, including the restaurant and breakfast options, others found the offerings lacking or not as advertised.
  • JK
    Joshua Kirk
    4 days ago
    1.0
    Might have well stayed at $50 a night hotel if I wanted crap customer service
  • JK
    joshua krikstan
    4 days ago
    1.0
    Horrible customer service and rooms smell like mold. Why anyone would hire someone so rude to work the front desk in the morning is beyond me. Stay here if you want to start your day in a Horrible mood.
  • UR
    Ursula Riston
    Feb 24, 2026
    3.0
    Everything was going fine until the roaches appeared had to be moved to another room which was fine . The manager and the day staff were wonderful but the guy overnight was horrible..
  • AP
    Ashley Pope
    Feb 20, 2026
    1.0
    Hotel seemed nice until next morning we saw roaches in the room!!!!
  • RR
    Ryan Reed
    Feb 18, 2026
    5.0
    Kim thank you for your perfect customer service! I will definitely be staying here again.
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Frequently Asked Questions About Holiday Inn & Suites Houston NW - Willowbrook by IHG

Does Holiday Inn & Suites Houston NW - Willowbrook have a pool?

Yes, Holiday Inn & Suites Houston NW - Willowbrook has an indoor pool.

How much is parking at Holiday Inn & Suites Houston NW - Willowbrook?

Complimentary parking is available at Holiday Inn & Suites Houston NW - Willowbrook for hotel guests.

Brand Certified Facts from Holiday Inn & Suites Houston NW - Willowbrook by IHG

Holiday Inn & Suites Houston NW - Willowbrook by IHG partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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