Holiday Inn Express & Suites Houston NW Beltway 8-West Road by IHG
4.2511 reviews
Business Details
About
HotelWedding VenueBusiness Meeting Locations
Guests Love Houston Hotel's Modern AccentsSituated off Beltway 8 and West Road in Houston, this hotel's location is perfectly suited for business travelers who need a hassle-free location. The Holiday Inn Express® Hotel & Suites Houston NW - Beltway 8 - West Road greets you with contemporary decor and colorful furnishings that set it apart from other accommodations in the Houston area.The hotel offers professional amenities like a 24-hour Business Center with copy, print and PC services to help you stay on top of projects while you're here. You can email documents to clients with the free Wi-Fi access or meet with them in the hotel's executive boardroom. Guests are only minutes from companies like Siemens, Baker Hughes, Weatherford and NOV.Because the hotel's address is in northwest Houston, guests are only four miles south of the Sam Houston Race Park. Other popular attractions, such as The Galleria and Reliant Stadium, are only a short drive away. Of course, you'll also find golf courses like Heron Lakes Golf Course and tasty local restaurants like On the Rox scattered around the hotel.After a day exploring or working in the Houston area, return to the hotel for a refreshing swim in the outdoor pool or jump on one of the cardio machines in the well-equipped Fitness Center. A free full hot breakfast awaits you. Call today to enjoy great amenities at a price you can afford.
Location
Holiday Inn Express & Suites Houston NW Beltway 8-West Road by IHG
9120 West Road, Houston, TX
77064, United States
Hours
Reviews
4.2
511 reviews
5 stars
303
4 stars
107
3 stars
39
2 stars
17
1 star
45
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and helpful staff, particularly at the front desk, highlighting their professionalism and attentiveness.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including dirty carpets, unclean bathrooms, and unpleasant odors in rooms and common areas.
Breakfast Quality
While some guests enjoyed the breakfast offerings, others found the food to be subpar or not fresh, indicating inconsistency in quality.
Room Conditions
Guests reported issues with room conditions, including cramped spaces, malfunctioning appliances, and unpleasant smells, leading to dissatisfaction.
Management Concerns
Multiple reviews pointed out poor management practices, including unprofessional behavior from staff and inadequate responses to guest complaints.
- RRRobertNov 16, 20255.0Really nice interior the rooms where clean and my desk service was provided by Kristal wich was amazing very nice women. Beds are comfortable and sheets as well, no holes,no bugs,no dirt and breakfast in the morning along with 24/7 coffee, wifi if needed, direct TV, very effective A.C, fridge provided along with microwave. And security in the parking lot also they have a washer and dryer
- SCSarah CohenOct 31, 20251.0There is no housekeeping service, If you spell something on the carpet, they will charge $250 cleaning fees, Very bad management. Not recommend.
- MMMarkOct 28, 20251.0Well, I never see a hotel charging to clean the room, Too bad , not recommended.
- JCJoseph CorsoOct 25, 20255.0Very clean rooms. Location was convenient to our events. Breakfast was plentiful and very tasty. Blanca, the dining room staff member was very friendly and helpful.
- AManony mousSep 17, 20251.0Pictures are a scam. Paid through 3rd party. The check-in was quick. The lobby smelled like doodoo. Every part of the floor had carpet besides the units bathroom. Hotel was dark. Room had a smell that was rotten. The carpet was dirty, and im sure vacuuming only dusted the bed sheets and why you'll wake up with dry mouth. Bathroom floor was sticky. Bath tub was clogged and I had to fix it to shower. The cleaner with a walkie-talkie on 9/17/25 at 9am opened our door to the unit on the second floor pretending it was a mistake. How do you make a mistake like that when you're the lead? And check out is at 12pm!!!!! When we do leave the cleaner is walking the hall with a pad checking rooms like shouldn't that pad tell you the room you opened was occupied!?
Frequently Asked Questions About Holiday Inn Express & Suites Houston NW Beltway 8-West Road by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Houston NW Beltway 8-West Road?
Check-in time is 3:00 PM and check-out time is 12:00 PM at the hotel.
Does the hotel offer free breakfast to guests?
Yes, a free full hot breakfast is available for guests at the hotel.
Are pets allowed at Holiday Inn Express & Suites Houston NW Beltway 8-West Road?
Yes, both cats and dogs are welcome at the hotel.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and has amenities such as elevators and accessible parking.
What fitness facilities are available at the hotel?
The hotel features a free fitness center with equipment including elliptical machines and treadmills.
Does the hotel offer any services to help reduce contact during check-in or check-out?
Yes, the hotel provides contactless check-in and check-out services as well as digital guest room keys.
Is parking available and is there a charge for it?
Free parking is available for guests at the hotel.
What nearby attractions can guests visit before or after their stay at the hotel?
Guests can visit Sam Houston Race Park located about four miles north, or shop and dine at The Galleria, which is a short drive from the hotel.
Are there nearby dining options close to the hotel?
Yes, nearby Mexican restaurants like Taqueria Sabor Guerrero and Taco Cabana offer convenient dining options for guests.
How can guests use public transportation or nearby services to access the hotel?
While specific transit stations are not listed, the hotel offers a local shuttle service and is conveniently located near major roads such as Beltway 8 and West Road, making it easy to reach from surrounding areas.