Holiday Inn Express & Suites Houston Northwest-Brookhollow by IHG
4.0558 reviews
Business Details
About
HotelWedding VenueBusiness Meeting Locations
Welcome to the brand new Holiday Inn Express Brookhollow!
You’ll find comfort and modern luxury at one of the most convenient locations in Houston. Contemporary hospitality and Houston excitement are waiting for you.
Located just minutes from Downtown Houston, the Galleria and the Energy Corridor.
The hotel is conveniently accessible off US Highway 290 and Beltway 8 and offers additional ease to access Highway 249 and I-45. Ideal for business, enjoy close proximity to a wealth of corporations including Baker Hughes, BP, Caterpillar, Sandvik Construction and many more. Meet smart in our available conference room designed to provide a productive meeting or social function.
You will find all you need to relax and stay productive in our Houston hotel. Keep in touch with the office and home with complimentary high-speed Internet access and a 24-hour Business Center. Enjoy our free hearty Express Start™ Breakfast Bar each morning to begin your day. Relax and enjoy our custom waterfall feature inside our lobby area. Maintain your fitness routine at the 24-hour Fitness Center and take some time to relax with a dip in the pool/whirlpool. Sleep well on our luxurious Simply Smart beds with a choice of comfortable pillows.
The Holiday Inn Express Brookhollow is a favorite for business and leisure visitors to Houston and we want to become your favorite too!
Location
Holiday Inn Express & Suites Houston Northwest-Brookhollow by IHG
4900 Federal Plaza Dr, Houston, TX
77092, United States
Hours
Reviews
4.0
558 reviews
5 stars
310
4 stars
111
3 stars
29
2 stars
26
1 star
82
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted unsanitary conditions, including dirty rooms, bugs, and unclean common areas.
Customer Service
While some guests praised friendly staff, many reported poor service, unhelpful front desk interactions, and lack of responsiveness.
Safety Concerns
Several customers expressed concerns about safety, including vehicle break-ins and inadequate security measures.
Breakfast Quality
Guests noted inconsistent breakfast offerings, with many items unavailable or machines out of order.
Maintenance Problems
Multiple reviews mentioned broken amenities, such as non-working TVs, leaky ceilings, and malfunctioning equipment.
- BABeZerk AveliNov 17, 20252.0Well this was a disappointment. At first we didn't mind it, but we killed two cockroaches while we were here, the breakfast only offered sausage, and the pancake machine was broken the entire stay (from the look of the sign, they weren't about to fix it). My autistic son really likes pancakes, and the three days we were here, it wasn't even addressed. Staff seemed friendly, but massive language barrier.
- JJJTSep 25, 20255.0Hotel room was clean, smelled nice, the guy at the front was dope. Would stay here again. They replaced my cards cause I kept losing them and gave me no fuss. Breakfast was good. Overall, solid.
- ETErick TurrubiartesSep 7, 20251.0En cuanto a la habitación todo estuvo perfecto, pero la seguridad es una absoluta basura, intentaron robar mi camioneta en la madrugada. El personal no pudo hacer nada por mí y eso que estuve horas esperando a la policía. Realmente algo terrible. 0% de seguridad en este lugar.
- KPKenntavious PeterkinAug 16, 20255.0No hassle. Spacious room. Amazing customer service.
- VRValarie RhodesAug 13, 20251.0Room wasn't very clean. Dead roach between nightstand and bed, spider webs in the bathroom, stains on the sofa. Woke up on our last day to our truck broken into (parked right by side door with camera pointed straight at the truck). Tried to make a police report, they didn't show up after 2 hours so we cleaned the glass up and left because we needed to get on the road to head home. Hotel owner won't send camera footage without police report. Overall sucky experience but it is what it is.
Frequently Asked Questions About Holiday Inn Express & Suites Houston Northwest-Brookhollow by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Houston Northwest-Brookhollow?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Is breakfast included with a stay at Holiday Inn Express & Suites Houston Northwest-Brookhollow?
Yes, a free buffet breakfast is available to guests.
Does the hotel offer free parking?
Yes, free parking is available for guests at the hotel.
Are pets allowed at Holiday Inn Express & Suites Houston Northwest-Brookhollow?
No, pets including cats and dogs are not allowed.
Is the hotel accessible for guests with mobility challenges?
Yes, the hotel provides accessible parking and is mobility accessible with elevators.
What fitness amenities are available at the hotel?
The hotel has a free fitness center with elliptical machines, treadmills, and free weights.
Does Holiday Inn Express & Suites Houston Northwest-Brookhollow provide a business center or meeting rooms?
Yes, there is a 24-hour business center and one meeting room available for use.
Are there options for dining near Holiday Inn Express & Suites Houston Northwest-Brookhollow?
Yes, nearby dining options include IHOP, Cafe Red Onion, El Tiempo Cantina- 290, and Wendy's, where guests can enjoy a variety of meals before or after their stay.
What nearby hotels are close to Holiday Inn Express & Suites Houston Northwest-Brookhollow?
Nearby hotels include Fairfield Inn & Suites by Marriott Houston Brookhollow, Platinum Inn and Suites, and Baymont by Wyndham Houston TX, offering additional accommodation options for visitors.
How can guests reach Holiday Inn Express & Suites Houston Northwest-Brookhollow using public transportation?
Guests can use the Pinemount Park and Ride bus station located nearby to access convenient public transit options to and from the hotel.