Holiday Inn Express & Suites Houston - Memorial Park Area by IHG
3.8575 reviews
Business Details
About
HotelWedding VenueBusiness Meeting Locations
Enjoy a Carefree Stay at our Memorial Park Houston hotel. With an ideal location and comfortable amenities, our beautiful accommodations are the perfect choice for business and leisure travelers staying in Houston. Guests traveling to the area on business appreciate our hotel's convenient location. We are near many local businesses in the heart of Interstate 10 and the 610 Loop. The George R. Brown Convention Center and the Memorial Herman Medical Center are both less than five miles away. Additionally, we offer great business services like free high-speed Internet access and a free Business Center with fax. With plenty of nearby attractions, this hotel's location is ideal for guests visiting Houston for pleasure. In addition to our close proximity to Memorial Park, we are also near The Galleria Mall, Minute Maid Park, Reliant Stadium and the Houston Zoo. Our hotel is just six miles from shopping, entertainment and dining in downtown Houston. Our hotel's location is just one of the many reasons guests visiting Houston choose to stay here. We provide a number of great services and amenities like a Fitness Center, a heated indoor pool and whirlpool and a complimentary hot breakfast. Whatever the reason for your travels, we're sure to have exactly what you need for a carefree trip. Come experience Southern hospitality at its finest!
Location
Holiday Inn Express & Suites Houston - Memorial Park Area by IHG
7625 Katy Freeway, Houston, TX
77024, United States
Hours
Reviews
3.8
575 reviews
5 stars
250
4 stars
146
3 stars
68
2 stars
38
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many guests praised the friendly and helpful staff, particularly mentioning individuals like Kerry and Jeff for their exceptional service.
Cleanliness
While some reviews highlighted clean rooms and bathrooms, others reported issues with cleanliness, including dirty sheets and musty odors.
Breakfast Quality
The breakfast received positive feedback for variety and quality, with many guests enjoying the options available.
Noise Issues
Several guests complained about noise from the highway and ongoing renovations, which affected their comfort during the stay.
Security Concerns
Multiple reviews indicated serious concerns about vehicle security, with reports of break-ins and thefts occurring in the parking lot.
- SSsabineNov 14, 20251.0i have travelled to more than 30 countries and stayed in countless hotels, but i have never experienced anything as shocking and unprofessional as this. i prepaid my reservation in full through agoda, received my confirmation, checked in normally, and yet this hotel decided to randomly charge my card 61.46 usd at 3–4am while i was asleep in my room. no explanation, no receipt, no notice. just an unauthorized charge in the middle of the night. this is not a “mistake” this is borderline theft. when i asked the hotel about it, all they did was blame agoda and claim that they “didn’t receive the payment,” even though i literally sent them my official agoda confirmation email. i don’t understand how that’s suddenly my problem to fix. the hotel is listed on agoda. i booked through agoda. i paid agoda. how is a guest supposed to solve a payment issue between the hotel and the platform? and still, they completely ignored my question about the unauthorized 61.46 usd charge. no explanation, no apology, nothing. on top of that, they still haven’t released my deposit, even though i checked out days ago. now both the deposit and their mysterious midnight charge are stuck on my card because they didn’t process anything properly. this hotel made my trip incredibly stressful, and i’m still wasting my time trying to get my own money back. if you value your peace of mind, do not stay here.
- MWMason WalkerNov 14, 20255.0Cleanest and most well-organized Holiday Inn I've stayed at in Houston. Fairly new and very well-managed; I would recommend!
- DJD. J.Nov 1, 20255.0Front desk was so helpful, got me a Toothbrush because forgot mine. Room was extremely clean and comfortable. Bathroom was immaculate. The General Manager Kerry Boyd was quick as lightning when we needed new keys due to the old ones not working. I mean greeted us, listened to us, then bing bang boom two keys and with such stellar customer service. We will be back. Breakfast was top notch compared to equivalent hotel breakfasts. Love this Holiday Inn.
- BBBarbara BPOct 17, 20255.0This Holiday Inn Express in Houston is a great hotel for short or long stays. Worthy of a detailed review because this hotel deserves much better than the review star average it has. Every staff member I encountered was really friendly. Quiet, seriously quiet, even next to I-10/Katy Fwy. Welcoming, helpful check-in on Thursday afternoon Oct 16. Didn’t get his name for special shout out. Beds- omg-level comfy. Large, clean king room and bathroom. Quiet, even in the hall. Quality hand soap, body lotion, body wash, shampoo & conditioners in dispensers. Fluffy towels. Love the side lighted mirrors in the HI bathrooms!! And body length mirror is a great amenity. Kuerig coffee maker, just add water. Microwave and fridge big enough for plenty food and beverages. And the Breakfast by Brooke, she’s awesome. Hot breakfast buffet with ready-to-eat egg white omelette, scrambled eggs, roasty potatoes, turkey or pork sausage and Southerners fav biscuits & sausage gravy. Oatmeal, granola and cereal options. Pancake maker, warm cinnamon rolls and lots of bread types for toasting. Bananas & oranges. Cold options like Oikos yogurt, boiled eggs. The best instant serve machine coffee I’ve had at a hotel. Comfy, large dining area also has work stations. I’d prefer higher chair at the high top tables but I get the laptop eye height choice. Choice of TV news on 2 TVs. Appreciated the option. Pool is clean, it may need touch up painting in a few places but pool is clean. Gym is small but no excuse functional. Parking is free, open lot flooded with light. Super convenient location, a longer walk to Memorial Park but doable. For the price and amenities— a very good value.
- GMGabriel MedinaSep 29, 20255.0Great hospitality, love the new look 👌 very well clean and staff are very friendly and helpful, the manager named Kerry the best guy there, best service , definitely will be staying again with them whenever I'm in the area
Frequently Asked Questions About Holiday Inn Express & Suites Houston - Memorial Park Area by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Houston - Memorial Park Area?
Check-in is at 3:00 PM and check-out is at 12:00 PM.
Is free breakfast available at this hotel?
Yes, a complimentary hot buffet breakfast is available for free.
Does the hotel provide free Wi-Fi for guests?
Yes, free Wi-Fi is available in public areas.
Are pets allowed at the hotel?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel offer accessibility features like accessible parking and mobility access?
Yes, the hotel provides accessible parking and is mobility accessible.
Is there a fitness center and indoor pool available for guests?
Yes, there is a free fitness center and a heated indoor pool with a hot tub available.
Does the hotel provide housekeeping services daily?
Yes, housekeeping is available every day during your stay.
What nearby attractions can guests visit when staying at this hotel?
Guests can visit Memorial Park, The Galleria Mall, Minute Maid Park, Reliant Stadium, and the Houston Zoo, all within a short distance.
Are there dining options close to the hotel?
Yes, nearby dining options include Jack in the Box fast food restaurants and The Fresh Factor smoothie and juice bar.
How can nearby transit or tour services help guests explore the area?
Guests can use services like GoldenBusTours LLC for guided tours, enhancing their experience of Houston's attractions.