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Holiday Inn Express & Suites Houston Memorial - City Centre by IHG

4.2
(298 reviews)

Business Details

10500 Katy Freeway, Houston, TX
77043, United States
(713) 821-3900
https://www.ihg.com/holidayinnexpress/hotels/us/en/houston/houwm/hoteldetail

About

HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Welcome to the Holiday Inn Express Houston Memorial City Centre, a brand new hotel centrally located near Houston's premiere destination, Memorial City - CityCentre and conveniently located less than 15 miles from downtown Houston! The Holiday Inn Express Houston Memorial City-CityCentre is excited to be your home away from home while staying in the Memorial City or Houston’s Energy Corridor District. We provide everything you need to enjoy your stay, including spacious rooms, complimentary full hot breakfast, sparkling outdoor pool, state of the art fitness center, business center with printing access, complimentary high speed internet and much more! Our central location allows you convenient access to Memorial Hermann Hospital, enjoyable dining and shopping experiences located steps away in CityCentre and Memorial City Mall, and a short car ride away to Downtown Houston where you can catch an event at Minute Maid Park, George R. Brown Convention Center or NRG Stadium.

Location

Holiday Inn Express & Suites Houston Memorial - City Centre by IHG
10500 Katy Freeway, Houston, TX
77043, United States

Hours

Reviews

4.2
298 reviews
5 stars
190
4 stars
46
3 stars
17
2 stars
15
1 star
30

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple reviews highlighted problems with room cleanliness, including dirty bathrooms and unemptied trash.

Customer Service

While some staff members received praise for their friendliness and helpfulness, others were reported as rude or unresponsive, particularly in handling complaints.

Noise Concerns

Several guests noted significant noise issues, particularly from adjacent rooms and the nearby highway, impacting their sleep quality.

Breakfast Quality

Feedback on breakfast was mixed, with some guests enjoying the variety while others criticized the quality and availability of food.

Security Concerns

There were reports of theft from the parking lot and inadequate security measures, leading to customer dissatisfaction.
  • JI
    Joshua I
    Dec 12, 2023
    5.0
    Stayed over the weekend. Everything was awesome. Would come back to stay again for sure.
  • HC
    Holden Choi
    Feb 22, 2022
    5.0
    I stayed here on 2/16/2022. Checked in around 9 PM. Front desk person was great. Conducted the check in process very efficiently and professionally. The room was very clean. Mattress was good. The hotel seemed new and all other areas of the hotel was kept very clean. It appeared that this property was managed very well.
  • PS
    Patricia Sandel
    Feb 19, 2022
    5.0
    I'm eternally grateful for the Manager Brandon and the staff for making my unfortunate week and a half long stay a pleasant experience. After being forced to evacuate my home due a mold problem, I'm glad we were able to find great accommodations so close to home. The rooms were cleaned daily upon requests and the daily breakfast buffet was a pleasant bonus. I would be happy to stay at this hotel again and I recommend it to family and friends.
  • EG
    Elizabeth Garza
    Jun 1, 2021
    5.0
    Coming at the end of a two months day every other week and I always enjoy checking in because it’s a very new hotel, with everything brand new and clean! Very clean. Rooms are spacious, bath tubs lovely, and Kayla provides The service and friendliness you expect from a 5Star hotel.

Brand Certified Facts from Holiday Inn Express & Suites Houston Memorial - City Centre by IHG

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