Holiday Inn Express & Suites Houston IAH - Beltway 8 by IHG

Reviews

• TT

  Tylyr Tingue

  5 days ago
  4.0
  The staff was friendly, the location is close to the airport & in a quieter area, and my kids liked the free breakfast. However, the rooms were just okay 🫤 The shower pressure wasn’t great, the beds weren’t the most comfortable, but I’d stay again for the cost & convenience near the airport.
• DG

  Dan G

  Feb 22, 2026
  2.0
  Whole water system has so much chlorine in it, it smells like a pool and dries you out like pool water as well. Horrible service at every Holiday Inn Express, must be part of the training. Why have coin operated machines if there is no way to get change unless you have singles??? "Laundry room onsite" but can't use it unless you have coins which I cannot get. Maids come and "tidy up" rooms but don't change any bedding, just set up the used bedding. Nothing but issues with Holiday Inn's can't wait to get out of this hellhole :)
• TT

  Tauhid2010

  Feb 14, 2026
  5.0
  Holiday Inn Express & Suites Houston IAH - Beltway 8 by IHG offers a comfortable and convenient stay near the airport. Rooms are clean, modern, and well equipped for both business and leisure travelers. Staff are friendly and professional, ensuring smooth check-in and helpful service. With complimentary breakfast, Wi-Fi, and easy access to IAH, it’s a reliable choice for short stays, layovers, or extended visits.
• KE

  Kevin Edenburn

  Jan 20, 2026
  1.0
  Frequent thefts out of the parking lot. My vehicle and several others had thefts today 1/20/26. The staff is very good and I have no complaint with the rooms and services. The owners will not provide security 7 days a week and had the cameras removed. I would not recommend staying here if you have a nice vehicle or anything of value in them.
• SR

  SHAMS UR REHMAN

  Jan 9, 2026
  1.0
  We are a family of five who missed a connecting flight in Houston and, after quick research at the airport, booked this hotel. We arrived very late following more than 24 hours of international travel and layovers and were in clear need of rest. From shuttle booking through checkout, the overall staff attitude was disappointing, with the exception of the night-shift front desk attendant and the day-shift Duty Manager. The shuttle driver arrived at the airport with the wrong guest name and was about to leave. We avoided being stranded only because we noticed that the phone number on his pickup sheet was correct and pointed it out. Had we not caught this, his shift would have ended and we would have been left without transportation. Check-in itself was handled well. However, after unloading all our luggage and preparing to rest, we discovered that the sofa bed in the room was broken, which required us to move to another room in the middle of the night. As a club member, late checkout until 2:00 pm is typically offered, subject to availability. Despite availability, the front desk agent declined the request without explanation, showed little consideration for our circumstances, and insisted on charging a full night’s rate to allow a 2:00 pm checkout. After speaking with the day-shift manager, she kindly allowed us to stay until 1:00 pm. However, there was no shuttle service between 1:00 pm and 4:00 pm, which ultimately forced us to check out at 12:00 pm. Additionally, the shuttle driver suggested that guests should anticipate contingencies such as missed connections and carry U.S. dollars for tipping, implying that CAD 20 each way was insufficient and means nothing. This led to a tense exchange, and out of frustration I asked him to remove our luggage from the shuttle so we could take a cab. The situation eventually de-escalated; he dropped us at the airport and shook my hand. I believe the staff are capable and well-intentioned. That said, given our circumstances, the overall experience felt dismissive and, at times, uncomfortable, as though the issues we encountered were not taken seriously.

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