Holiday Inn Express & Suites Houston IAH - Beltway 8 by IHG

Reviews

• SR

  SHAMS UR REHMAN

  4 days ago
  1.0
  We are a family of five who missed a connecting flight in Houston and, after quick research at the airport, booked this hotel. We arrived very late following more than 24 hours of international travel and layovers and were in clear need of rest. From shuttle booking through checkout, the overall staff attitude was disappointing, with the exception of the night-shift front desk attendant and the day-shift Duty Manager. The shuttle driver arrived at the airport with the wrong guest name and was about to leave. We avoided being stranded only because we noticed that the phone number on his pickup sheet was correct and pointed it out. Had we not caught this, his shift would have ended and we would have been left without transportation. Check-in itself was handled well. However, after unloading all our luggage and preparing to rest, we discovered that the sofa bed in the room was broken, which required us to move to another room in the middle of the night. As a club member, late checkout until 2:00 pm is typically offered, subject to availability. Despite availability, the front desk agent declined the request without explanation, showed little consideration for our circumstances, and insisted on charging a full night’s rate to allow a 2:00 pm checkout. After speaking with the day-shift manager, she kindly allowed us to stay until 1:00 pm. However, there was no shuttle service between 1:00 pm and 4:00 pm, which ultimately forced us to check out at 12:00 pm. Additionally, the shuttle driver suggested that guests should anticipate contingencies such as missed connections and carry U.S. dollars for tipping, implying that CAD 20 each way was insufficient and means nothing. This led to a tense exchange, and out of frustration I asked him to remove our luggage from the shuttle so we could take a cab. The situation eventually de-escalated; he dropped us at the airport and shook my hand. I believe the staff are capable and well-intentioned. That said, given our circumstances, the overall experience felt dismissive and, at times, uncomfortable, as though the issues we encountered were not taken seriously.
• NF

  natasha ford

  Dec 29, 2025
  4.0
  Great service and friendly staff. The food just wasn’t my favorite.
• KA

  Kawehi Au

  Dec 28, 2025
  5.0
  We got off of a cruise early in the morning very tired from poor sleep the night before, and called ahead to see if we could check in early. The woman who answered the phone was very kind and accommodating and we brought our two families in to get a nap and breakfast. Very grateful we didn’t have to find somewhere else to rest until 3pm check-in. Justine was awesome at check-in. Nice clean facility, and great complimentary breakfast.
• RS

  Ravi Kant Sharma

  Dec 19, 2025
  5.0
  Stayed here for a night, while on long layover (20 Hours) in Houston. Very nice lift and drop off from and to the airport. Quick and easy check in. Nice, lovely and sumptuous breakfast. Top notch SERVICE. That’s why I always prefer, Holidays Inn Express each time. Next time will stay longer to be Houston for longer vacation.
• FM

  flor Muñoz

  Dec 6, 2025
  3.0
  Limpio y seguro . Lo único que envié a mi familia por delante y yo llegue después y no fueron por mi al aeropuerto y algo más . Cobraron un depósito que en la app no se menciona

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