Holiday Inn Express & Suites Houston-Dwtn Conv Ctr by IHG

Reviews

• JP

  Joy Peace

  Jan 3, 2026
  1.0
  ⭐️ 1 STAR – A COMPLETE NIGHTMARE FROM CHECK-IN TO CHECK-OUT 😤🐜💳 I checked into Holiday Inn Express Downtown Houston Convention Center and what followed was one of the most chaotic, unprofessional hotel experiences I’ve ever had. Let’s talk rooms first. Room 242 The privacy lock DID NOT WORK. I was literally asked if I wanted to stay in the room anyway because “maintenance isn’t here tonight.” Excuse me??? Room 343 Couldn’t even get into the room because of a lock/padlock issue. Room 243 FULL BLOWN ANT INFESTATION. Not one or two ants. An entire ant circus 🐜🐜🐜. Completely uninhabitable. I have video proof and photos. Because of all this, I had to cut my stay short, cancel my plans, and drive HOURS back home unexpectedly. No offer to relocate me to another Holiday Inn. No effort to make it right. Nothing. Now the billing mess. I booked through Priceline. The room was paid with a third-party card. My personal Cash App card was ONLY for a $50 incidental deposit. After checkout, the hotel: • Tried to charge my card $104.60 ❌ • Then tried again for $154 ❌ Both declined by my bank • STILL hasn’t returned my $50 deposit • And then a staff member named Brandon had the audacity to threaten my refund over the phone Yes, the call was recorded. They kept trying to hit my card AFTER all of this, as if I owed them money for a stay I couldn’t even safely complete. That’s not a mistake. That’s reckless. This wasn’t just dirty. This was unsafe, unprofessional, and borderline predatory behavior. I’ve escalated this to corporate and attached photos and video because clearly that’s the only way to be taken seriously. Save yourself the stress. There are WAY too many hotels in Houston to deal with this mess.
• AC

  Armando Chanlatte

  Jan 2, 2026
  2.0
  The hotel is under renovation. My room was just one day away from being ready — only a second coat of paint and a few minor details remained. There was no need for an 80% experience; it was only one more day of the handyman’s work away for a 4-star review. Also Room smelled like mold. #340
• IM

  Ian Merino

  Dec 30, 2025
  1.0
  We stayed the day after Christmas specifically to use the indoor pool with our daughter. I called ahead to confirm the pool and hot tub were available and heated. Unfortunately, the pool was burning hot — as hot or hotter than a hot tub, making it unsafe for our child to swim, while the hot tub was cold. Because of this, our daughter couldn’t swim and was very upset when we had to leave. I spoke with the front desk and requested a manager, but none was available. The staff member was polite, but they could not fix the issue or transfer our stay to another Holiday Inn. We were allowed to check out, but a refund could not be issued immediately. We had to leave and book another hotel. This was very disappointing, and I hope we receive our refund, as the main amenities we confirmed ahead of time were unusable.
• JC

  J. Caballero

  Dec 14, 2025
  2.0
  THIS LOCATION IS UNDER CONSTRUCTION.. just a heads up. The hotel definitely needs work so at least they’re working on that. The lobby was a bit stuffy and the halls were as well. The halls smelled like mildew or something. The room was ok, wasn’t dirty but did have a slight stench to it and the bathtubs definitely need upgrading. The indoor pool .. there’s definitely something wrong with it. The spa was cold and the entire pool was boiling hot. I told the lady at the front desk but she said she didn’t know how to work the temp. There’s also road work being done right off of bell st. Probably won’t stay here again until the complete renovation is done .. which looks like will be a while.
• TY

  Trevor Young

  Dec 14, 2025
  1.0
  To start I will say the location is convenient to the Toyota Center and convention center. That’s where the positives end. The building is outdated and has an unpleasant smell. They clearly know this as there are machines around the building to help with the smell. As soon as I walked in to my room the smell was absolutely horrible. The room was not well kept by maintenance. The toilet seat was loose, toilet paper holder was hanging on by a thread and the tv is tiny and outdated. The pool is also not kept up with. This place needs a serious renovation from top to bottom.

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