Holiday Inn Express & Suites Houston-Dwtn Conv Ctr by IHG

Reviews

• PE

  Patrick E

  2 days ago
  1.0
  Bad hotel. Room smelled like sewer. Very little shower water pressure and hot water not very hot. Rooms are hot with old in wall a/c unit. Hot tub colder than the pool. It’s a run down hotel in dire need of a renovation. I don’t know why the hell you would put the breakfast area on the 3rd floor across from occupied rooms. Quite noisy outside my room at 6am, Thanks a lot for that.
• DG

  Debra Gardner

  6 days ago
  5.0
  Excellent Stay , We were in Houston for treatment at M.D.Anderson with our sister. The hotel staff were so accommodating. We had a few things we needed in the room and the staff were more than happy to help. Front desk employees were friendly and helpful. The manager Mirwais really cares about the comfort of their guest . We met and I was very impressed with his professionalism. The hot tub was very warm and the pool is a comfortable water temperature. The rooms are clean along with comfortable beds with plenty of pillows . Any issues we had the attended to them immediately. Pictures to come . I highly recommend this property for your stay .
• AB

  Ashley Becker

  Feb 21, 2026
  1.0
  First off, I would like to commend the staff at this hotel for their friendly demeanor and helpfulness. I do not have any complaints of the onsite staff - they were great. That said, my stay was horrendous. When I first got to my room, I was met with an intense musty odor that made my eyes and throat itch within a matter of 15 minutes. I called down to the front desk to request a new room and the attendant was very kind, apologetic (although didn't sound surprised by my report), and helpful. He assigned me to a new room. When I first arrived in my new room, it seemed better - still musty, but not nearly as bad. I checked in on a Sunday night, and by Wednesday morning I was very ill (dizziness, brain fog, and allergy symptoms). Tuesday evening, I started looking around closer and the room was full of mold - it was growing heavily in the window, was on the curtain, in the shower, and on the bathroom ceiling. The hotel is clearly in the middle of renovations, but seems it is in dire need of full mold remediation. I was in town for a conference and didn't have the opportunity to move to another hotel, so ended up checking out a day early as I could no longer safely stay in the hotel. I spoke to other conference attendees that were also staying on the floor above me, and they were experiencing musty odors as well, so I feel as though this is likely a building-wide issue. The staff was apologetic, but I am very disappointed in management's lack of responsibility for the issue. They apologized for my "inconvenience" and refunded 2 of my 4 nights, which is appreciated, but this is not simply an inconvenience. This is a health hazard. I was lucky enough to have the means to leave early, but I fear for those who may not have that opportunity and potentially have other health issues that this could exacerbate. I also have concern for the hotel staff working in this on a daily basis. This hotel should NOT be open in these conditions, much less for over $200 per night. The ownership and management should be ashamed to be operating this location. Please avoid staying here, especially if you have any other health issues as mold exposure can make those issues much worse.
• PW

  pat wyliee

  Feb 18, 2026
  1.0
  Terrible service for $35 less you can get a room at the Hilton that better service and much nicer rooms and huge pool the Hilton is awesome
• CC

  Chelsea

  Feb 11, 2026
  5.0
  I can't believe I'm having to write a review about such a negative experience at an IHG hotel. I've been staying with IHG for a long time and this is literally the worst hotel I have ever stayed in. Lots of different things. But what made me walk out at midnight was I was about to go to bed and there was a roach in the bed. I called front desk, he said I could move rooms but said he couldn't meet me at that room with the keys because he couldn't leave his little post. (I had to pack up all my stuff and I had just got out of the shower. I know plenty who have left the area just for a couple minutes). Well either way, I opened the door to the new room and there was another.. larger roach after I turned the lights on in the bathroom. DONE .. NOT ME. The phones didn't work the first night. The room phones or the actual phone to the hotel. My TV didn't work. Couldn't get signal at all. And I needed a plate from the breakfast area for my dinner, but since it was moved upstairs, she didn't know how to get into the meeting room and couldn't get me a plate. That is small... But still... INSANE! never stay here if you have a choice. RUN! Stay in your car rather than this place.

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