Business Details
About
HotelConference CenterBusiness Meeting LocationsHoliday Inn Express
Welcome to the new Holiday Inn Express and Staybridge Suites Houston-Galleria Area.
Elevated comfort meets convenience at this 14-story hotel in the center of Space City. Two incredible brands located in the same building.
Located off West Loop-610 at Westheimer, with easy access to US Highways 59/I-69 and I-10, stay just minutes from several local destinations, including the Texas Medical Center, Uptown/Galleria Mall, Memorial Park and Golf Course, Toyota Center, Daikin Park, NRG Stadium Complex and Museum District.
Whether you’re watching your favorite sports teams or traveling for a workcation, find everything you need to relax, recharge and jumpstart your productivity. Enjoy the free Express Start™ Breakfast Bar each morning, along with complimentary Wi-Fi, state-of-the-art Fitness Center and 24-hour Business Center. Unwind at our rooftop heated pool and stop by the Lobby Bar, open 7 days a week. Want more? Join our IHG One Rewards program for special member benefits.
Hosting an event? From board meetings to wedding rooms, we have 1,450 sq. feet of flexible event space to bring your event to life. Ask us about our onsite meeting and event support.
Location
Holiday Inn Express Houston - Galleria Area by IHG
2351 West Loop South, Houston, TX
77027, United States
Hours
Reviews
4.3
475 reviews
5 stars
313
4 stars
84
3 stars
32
2 stars
10
1 star
36
What are people saying?
AI-generated from recent customer reviews
Staff Service
The staff received high praise for their friendliness, helpfulness, and exceptional customer service, with multiple mentions of individual employees going above and beyond.
Cleanliness
Most guests noted that the hotel and rooms were clean and well-maintained, contributing to a positive overall experience.
Breakfast Quality
The complimentary breakfast was frequently highlighted as a strong point, with many guests appreciating the variety and quality of the food offered.
Noise Issues
Several reviews mentioned noise disturbances from the nearby highway, which affected the comfort of some guests.
Parking Concerns
Guests expressed dissatisfaction with the paid parking situation, citing high fees and limited availability as drawbacks.
- GVGreta Voxx6 days ago5.0Sehr schönes großes Zimmer mit bodentiefen Fenster. Und Blick auf die Skyline. Das Bett=super bequem und Federkissen! Shopping-Center Galeria 10 min zu Fuß! Perfekt.
- YYYad YadJan 2, 20262.0Cuando llegue la recepcionista no fue nada amable yo iba de paso soy de México y no hablo inglés correctamente y mi llave no funcionaba para abrir mi habitación se molestaban cuando pedía que me la cambiaran y me hicieron dos cargos y solo quedé una noche
- NNNatalieDec 29, 20251.0This hotel was clearly overbooked due to a sports event, and unfortunately this is the second time it has happened to us. The hotel simply does not have the resources or capacity to handle large crowds. Breakfast was a complete mess ,extremely long lines, chaotic environment, and they ran out of food regardless of how good the kitchen staff doing. We were not able to get breakfast , which was very disappointing, especially since it’s supposed to be included. Overall, poor planning management and lack of service during busy times. I would not recommend staying here during any event weekends.
- JRJessica RodriguezDec 29, 20255.0My family of four stayed here for one night for a basketball game. We arrived a little after 3pm assuming our room would be ready. However, Samantha who checked us in said the room type I reserved was still being cleaned. She offered to see if a different type was available but due to the busy Christmas rush, nothing was available. She asked housekeeping to expedite cleaning our room and told us about 20 minutes and we could check out the amenities while we waited. My kids wanted to check out the pool so I got them from the car and asked if we could go up to the pool. The manager, Aaron said we typically need a room key but since we didn’t have a room yet, he offered to walk us up to the pool himself to let us in. While we were waiting for the elevator, he told my boys they could go pick out a snack to enjoy by the pool and the snack was on the hotel. Not even 10 minutes later, Samantha came and got us at the pool to tell us our room was ready. She got us all checked in and was kind enough to reduce the cost of the parking due to having to wait for a room. Our room was nice and cool. It was clean and comfortable. Breakfast was delicious as always when we stay at Holiday Inn Express hotels. This was probably the best Holiday Inn Express that we’ve ever stayed at. I would gladly stay here again the next time we come to Houston.
- VPVarshkumar PatelDec 24, 20255.0My recent stay at the Holiday Inn Express Houston – Galleria was excellent and made our Houston trip even more comfortable and convenient. The hotel is in a prime location near The Galleria, which made it very easy to get to nearby shopping, dining, and attractions like the Water Wall and Uptown area. The room was clean, modern, and well laid out, with a comfortable bed and all the essentials for a relaxed stay. The staff members were friendly and helpful throughout, from check-in to checkout, and small gestures of hospitality really made the experience feel welcoming. Breakfast was a big plus, with a good variety of hot and cold options that helped us start each day without needing to hunt for food elsewhere. The property also felt safe and well maintained, and on-site amenities like parking and easy freeway access made getting around the city simple. Overall, it is a great place to stay near the Galleria, and highly recommended for families and travelers looking for both comfort and convenience.
Frequently Asked Questions About Holiday Inn Express Houston - Galleria Area by IHG
What are the check-in and check-out times at Holiday Inn Express Houston - Galleria Area?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is free breakfast available at the hotel?
Yes, a complimentary buffet breakfast is available for all guests.
Are pets allowed at Holiday Inn Express Houston - Galleria Area?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel offer any facilities for fitness enthusiasts?
Yes, there is a state-of-the-art fitness center with an elliptical machine available.
Is there a bar on the premises?
Yes, the hotel features a bar that is open 7 days a week.
What accessibility features are available at the hotel?
The hotel includes accessible parking, is mobility accessible, and has an elevator.
Are housekeeping services offered daily?
Yes, housekeeping is available daily, with enhanced guest room cleaning measures.
Can I use digital keys for room access?
Yes, digital guest room keys are available for contactless check-in and checkout.
How can nearby locations assist guests during their stay?
Nearby places like the Staybridge Suites Houston Galleria Area provide additional accommodation options, and local services such as Brannan Law Firm P.C. offer legal assistance. Guests can also visit the 2425 West Loop South bar for a place to relax nearby.
What local attractions or facilities are close to the hotel for guests to explore?
Guests can enjoy nearby destinations such as the Texas Medical Center, Uptown/Galleria Mall, Memorial Park and Golf Course, Toyota Center, Daikin Park, NRG Stadium Complex, and the Museum District, all just minutes from the hotel.
Is there convenient access to public services and businesses near the hotel?
Yes, nearby services include professional firms like Total Computer Service and Gulf Coast Small Business Solutions, and amenities such as Public Storage self-storage facility.