Business Details
About
HotelHilton
The Hilton Houston Westchase hotel is located in west Houston just off the Sam Houston Tollway, 30 minutes from both William P. Hobby (HOU) and George Bush Intercontinental Airport (IAH). It offers easy access to downtown Houston and more, and is near corporate businesses such as ABB, Halliburton and the SAP America Training Center. Enjoy a mesquite wood-grilled steak at the Rio Ranch restaurant with a 30-foot fireplace and Texas Hill Country atmosphere. Host a meeting for up to 900 guests.
Location
Hours
Reviews
3.9
2,271 reviews
5 stars
1,052
4 stars
557
3 stars
268
2 stars
154
1 star
240
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and helpful staff, highlighting individual employees for their exceptional service.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including dirty rooms, mold, and unsanitary conditions.
Outdated Facilities
Numerous guests noted that the hotel is outdated and in need of renovation, with complaints about old furnishings and plumbing issues.
Hot Water Problems
A recurring issue was the lack of hot water during stays, which significantly impacted guest experiences.
Customer Service Concerns
Some guests reported poor customer service experiences, particularly at the front desk, with complaints about rudeness and lack of resolution for issues.
- NNninbrockinDec 17, 20251.0Stayed 2 nights and the staff couldn't get hot water working.
- RBRenee BergeronDec 15, 20255.0I wanted to say thank you for making my birthday so special! What a lovely surprise it was to find balloons and a handwritten note from the staff in my room upon arrival. I stay at the Hilton Houston Westchase several times a year. Management makes me feel like family. Thy, at the front desk, provides exceptional customer service. Thank you for being my home away from home.
- AMAli MirNov 30, 20254.0Good place to stay for pleasure.
- PLPin Yeoh (Foodie life)Nov 29, 20254.0The location is close to China town and galleria. The breakfast was good.
- DPDoris PeralesNov 27, 20254.0Muy comfortable
Frequently Asked Questions About Hilton Houston Westchase
What are the check-in and check-out times at Hilton Houston Westchase?
Check-in is from 3:00 PM and check-out is by 12:00 PM at Hilton Houston Westchase.
Does Hilton Houston Westchase offer free parking?
Yes, self-parking is available for free at Hilton Houston Westchase.
Are pets allowed at Hilton Houston Westchase?
Yes, both cats and dogs are welcome at Hilton Houston Westchase.
Does Hilton Houston Westchase have facilities for guests with mobility impairments?
Yes, the hotel offers accessible parking and accessible elevators, ensuring mobility accessibility.
What dining options are available at Hilton Houston Westchase?
Hilton Houston Westchase features four restaurants, including the Rio Ranch Steakhouse and the Atrium Lobby Bar, with breakfast available and room service offered.
Is there a fitness center available at Hilton Houston Westchase?
Yes, guests can enjoy access to a fitness center free of charge during their stay.
Does Hilton Houston Westchase provide WiFi for guests?
Yes, WiFi is available in public areas along with public internet terminals.
Are there any nearby massage therapy services close to Hilton Houston Westchase?
Yes, guests can visit nearby places like Yelena Russian Cupping and European Massage for massage therapy services.
Which nearby hotels can Hilton Houston Westchase guests consider for accommodation alternatives?
Nearby hotels include Courtyard by Marriott Houston Westchase and Interstate Hotels & Resorts, offering additional lodging options.
What local dining options are available near Hilton Houston Westchase?
Nearby dining options feature Outback Steakhouse, Pacha Nikkei for Peruvian and Japanese cuisine, and Marble Slab Creamery for ice cream and desserts.