Business Details
About
Hotel
The Hilton Houston Westchase hotel is located in west Houston just off the Sam Houston Tollway, 30 minutes from both William P. Hobby (HOU) and George Bush Intercontinental Airport (IAH). It offers easy access to downtown Houston and more, and is near corporate businesses such as ABB, Halliburton and the SAP America Training Center. Enjoy a mesquite wood-grilled steak at the Rio Ranch restaurant with a 30-foot fireplace and Texas Hill Country atmosphere. Host a meeting for up to 900 guests.
Location
Hours
Reviews
3.9
2,262 reviews
5 stars
1,048
4 stars
553
3 stars
268
2 stars
154
1 star
239
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individual employees who provided excellent service.
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, mold, and unsanitary conditions in bathrooms.
Outdated Facilities
Guests frequently noted that the hotel is outdated and in need of renovation, with many mentioning issues like old plumbing and worn furnishings.
Noise Problems
Several customers reported issues with noise from adjacent rooms and loud air conditioning units, which affected their sleep quality.
Lack of Amenities
Guests expressed disappointment over the lack of basic amenities such as microwaves and complimentary breakfast, which were expected from a Hilton property.
- MTMelissa TriggsNov 12, 20252.0Room was a terrible layout, right next to the loud elevator and the bed is hard as a rock. I didn’t get any sleep and have a big conference today and my back is killing me.
- EGEd GroundsNov 7, 20255.0All employees were very friendly and helpful.
- EEEldriaOct 26, 20251.0This hotel has made significant changes and drastically declined this year. My husband and I once made this hotel our number one choice when visiting this side of Houston due to the friendly staff, breakfast buffet, and accommodations as Hilton Honors members. Well the only thing that is the same are the friendly staff that we always saw. The hotel has gotta rid of their breakfast buffet, the quality and upkeep of the property was nonexistent, and we weren’t acknowledged as Hilton Honors members nor received an upgrade. Overall, patronize another hotel in the area….this one isn’t worth it. Also the AC unit sounded like a motorcycle revving up its engine….a terrible night of sleep🥴
- FSFarah SanchezOct 18, 20253.0In town for a concert, we stayed the night at Hilton Houston Westchase, on 10/17/25 the hotel is beautiful, service was great bed was comfy but if it wasn't the very loud ac blowing it was the very loud people in the adjoining room that kept me up for most of the night. I understand its hard to control the noise level of other guests however what forced me to give you 3 stars is the ability to hear the adjacent room urinate, someone had a VERY active bladder..It was not what I ever want to pay to have to hear.
- RFRicardo FloresOct 14, 20255.0Just had a call with the front desk at Hilton. There was an error with my booking. I was extremely upset, as my card was charged for the room but I had no reservation. I got transferred to Justine at the front desk, shewas extremely patient with me and did everything she possibly could do to help, even though I was rude and upset. Her name is Justine Montoya. She is an outstanding asset to the Hilton. Thank you, Justine for being so professional, kind and attentive.
Frequently Asked Questions About Hilton Houston Westchase
What are the check-in and check-out times at Hilton Houston Westchase?
Check-in is from 3:00 PM and check-out is by 12:00 PM at Hilton Houston Westchase.
Does Hilton Houston Westchase offer free parking?
Yes, self-parking is available for free at Hilton Houston Westchase.
Are pets allowed at Hilton Houston Westchase?
Yes, both cats and dogs are welcome at Hilton Houston Westchase.
Does Hilton Houston Westchase have facilities for guests with mobility impairments?
Yes, the hotel offers accessible parking and accessible elevators, ensuring mobility accessibility.
What dining options are available at Hilton Houston Westchase?
Hilton Houston Westchase features four restaurants, including the Rio Ranch Steakhouse and the Atrium Lobby Bar, with breakfast available and room service offered.
Is there a fitness center available at Hilton Houston Westchase?
Yes, guests can enjoy access to a fitness center free of charge during their stay.
Does Hilton Houston Westchase provide WiFi for guests?
Yes, WiFi is available in public areas along with public internet terminals.
Are there any nearby massage therapy services close to Hilton Houston Westchase?
Yes, guests can visit nearby places like Yelena Russian Cupping and European Massage for massage therapy services.
Which nearby hotels can Hilton Houston Westchase guests consider for accommodation alternatives?
Nearby hotels include Courtyard by Marriott Houston Westchase and Interstate Hotels & Resorts, offering additional lodging options.
What local dining options are available near Hilton Houston Westchase?
Nearby dining options feature Outback Steakhouse, Pacha Nikkei for Peruvian and Japanese cuisine, and Marble Slab Creamery for ice cream and desserts.