Hilton Houston Westchase

Reviews

• SW

  shelley wertz

  4 days ago
  1.0
  Hotel is old. Stinks. It’s never a good sign when air freshener is all you smell throughout a hotel. Don’t stay here - if you have allergies, if you expect a good night’s rest or if you want timely meal in their fancy restaurant. 30 min for a salad. Rooms on Penthouse floor are so poor you can hear every word the people in next door room are saying. Just don’t do it. Plenty of other options. For $200 a night.
• SD

  Sherry Deng

  Feb 23, 2026
  3.0
  There is no microwave in the entire hotel. We had some leftover from restaurant and wanted to heat it, we had to walk over to Marriott next to us. What an inconvenience!If they had one in the common area, it would have been better. I do not recommend this hotel and will not stay here again. We did speak to the front desk and we were told she had to speak to the kitchen and the kitchen could heat it for us. Again, what an inconvenience. Just buy one microwave and it only cost about $100.
• KT

  Kristopher Taylor

  Feb 16, 2026
  1.0
  This is hands down the worst Hilton property I have ever stayed at, and that’s saying a lot. The rooms are already subpar, outdated, and poorly maintained, but what made this stay absolutely unacceptable was the blatant disregard for basic cleanliness and guest safety. There was a mouse (or rat) in my room. Yes! a rodent. I immediately reported it, expecting at minimum to be moved to another room or properly accommodated. Instead, I was met with indifference and zero urgency. Manager Roselby informed me that because I booked through a third party, there was nothing she could do, even though I am a Hilton Honors member. That response is not only ridiculous, it’s insulting. A rodent infestation is a health and safety issue, not a “booking channel” issue. The staff’s attitude was dismissive and selective in how they choose to accommodate guests. As a loyal Hilton Honors member, I have never been treated so poorly at any Hilton property. There was no accountability, no attempt to make things right, and no concern for the fact that a paying guest had to deal with a rodent in their room. This experience was disgusting, unprofessional, and completely unacceptable. I will never stay at this property again, and I strongly recommend avoiding it. There are several other Hilton properties in the area, do yourself a favor and choose one of them instead. Zero stars.
• SB

  Steven Band

  Feb 14, 2026
  1.0
  They promised I could use one of their roll-away beds over the phone and got me to check into the hotel and then when we requested they bring one up they said that it was against their policy to bring a rollaway bed into a room with two beds already. They were deeply unhelpful and very dismissive of the situation that they created by telling me that they had roll-away beds for me in this configuration and then pulling the rug out from underneath me.
• KR

  Kantian Rants

  Feb 14, 2026
  3.0
  Failed to read the Google reviews before booking with my Hilton app. As a Gold member I often times make the mistake of trusting that all Hiltons meet a higher standard. Unfortunately, our room 1205 while it was spacious and a corner upgrade failed having hot water. The service technician responded quickly but the shower only ran hot once. Front desk did extend us a 25% credit at checkout but admittedly I was disappointed with the experience. Overall I would give the stay 3 Stars.

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